ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to handle customer complaints? My Comment: Our customers have changed during the pandemic.

Customer Service 240

Customer Service Customer retention Customer Experience Customer Support 240

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Tracking Customer Experience? This is the ‘customer experience gap.’ Here are my top five picks from last week.

Customer Service 207

Customer Service Customer centricity Customer Experience Customer Support 207

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

Customer Support 189

Customer Support Customer Experience Customer Service Customer effort 189

ShepHyken

OCTOBER 1, 2022

This week, we feature an article by Dmitry Dragilev, Founder of the keyword and SEO tools, TopicRanker.com , JustReachOut , and Chief SEO Geek. He shares how to get your customer service, sales, and marketing teams in sync. At JustReachOut, this led to customer confusion and frustration. . Are Your Teams in Sync? .

Customer Service 194

Customer Service Sales Marketing Customer Experience 194

Global Response

FEBRUARY 19, 2023

“If you have any questions, please contact our customer support team.” Or is that customer success? Or customer service? Is there a difference between customer success vs. customer support? Is there a difference between customer success vs. customer support?

Customer Support 62

Customer Support Customer Experience Customer Service Metrics 62

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Customer Service Customer Experience Surveys 160

ShepHyken

JANUARY 1, 2018

Each week I read a number of customer service and experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 15 Customer Experience Trends for 2018 by Bruce Temkin. My Comment: This article falls on the topic of your company’s culture.

Customer Service 0

Customer Service Customer Support Customer Experience Advertising 0

IdeasUnlimited

JULY 4, 2022

For other types of businesses, the loss of customers can be even more damaging. In this article, we ask a simple question: why is multilingual support so essential? Importance of Multilingual Customer Support. It also helps build a strong relationship with customers who speak a different language.

Customer Support 86

Customer Support Bilingual agents Call Center Customer Service 86

ShepHyken

JANUARY 20, 2017

This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience. Shep Hyken.

Customer Support 227

Customer Support Customer Experience Contact Center Customer Service 227

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Here are my top five picks from last week.

Customer Service 177

Customer Service Airlines Customer Support Call Center 177

CSM Magazine

SEPTEMBER 20, 2021

To ensure that the dicey game of customer happiness remains in your favor, we share 10 excellent customer support tips. Take a thorough read and find out what it takes to keep your customers satisfied, happy and loyal! 10 Awesome Customer Support Tips & Examples. Visualize the Needs of Your Customers.

Customer Support 98

Customer Support Customer Service Self service Feedback 98

TeamSupport

NOVEMBER 4, 2020

And it's how we began our story of two B2B customer support departments. His customer support team is starting to doubt their ability to support those that need it. “I Sales is blaming customer support for losing the customers they worked so hard to bring in.

Customer Support 90

Customer Support B2B Self service Sales 90

Nicereply

FEBRUARY 22, 2023

Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.

Customer Support 52

Customer Support Customer Service Customer Experience Technical Support 52

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top 5 Tips to Improve Social Customer Service by Kristina Knight. Here are five tips to improve social customer service.

Customer Service 225

Customer Service Customer Experience Customer Support Self service 225

ShepHyken

AUGUST 19, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Which is Your CX Priority: Satisfied Customers or Profit? This article reminds of this strategy. by Mary Drumond.

Customer Service 312

Customer Service Customer Experience Contact Center Chatbots 312

Customer Service Life

NOVEMBER 16, 2022

This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk about in the world of customer experience. The last major focus of our attention as a support team is on customer self-service. Read rejected help articles.

Customer Support 84

Customer Support Upselling Chatbots Self service 84

ShepHyken

OCTOBER 24, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Increasing Sales With Personalized Marketing by Tyler Walton. This article has some interesting stats and facts. What happened?

Customer Service 302

Customer Service Government Customer Care Customer Experience 302

ProProfs Blog

APRIL 5, 2019

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. In other words, customers whose faith you have earned completely.

Customer Support 140

Customer Support Chatbots Customer centricity Customer Service 140

ShepHyken

JUNE 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Things That Will Boost Your Reputation For Great Customer Service by Mark Armstrong. How can you predict or forecast?

Customer Service 197

Customer Service Call Center Multichannel Contact Center 197

JivoChat

JULY 6, 2022

In this competitive market, one thing consumers can’t and won’t forget is great customer service. That service is what increases sales for your small business. According to research , 81% of consumers are more likely to make another purchase if they have a positive customer support experience. Let’s go over them!

Customer Support 75

Customer Support Customer Service Feedback Metrics 75

CSM Magazine

MARCH 3, 2023

Managing a successful customer support helpdesk isn’t an easy task. But when helpdesk managers set the right Key Performance Indicators (KPI’s) for their agents, they can transform results for their customer support service. What Are Customer Support Helpdesk KPI’s? And this makes it a vital KPI to include.

Customer Support 52

Customer Support Customer retention Customer Service Metrics 52

Nicereply

DECEMBER 28, 2021

In this article, we explore the basic concepts of capacity planning that will help you create a model that works for your team. How Do You Measure Your Customer Service Team’s Capacity? . – a global leader in training, technology, and consulting to win today’s complex sale.

Customer Support 98

Customer Support outsourcing Benchmark Customer Service 98

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Customer Experience Contact Center Customer Support 0

ProProfs Blog

OCTOBER 25, 2017

The quality of customer support not only plays a big role in the profitability of a company but also determines the number of loyal customers. As recent reports suggest, 55% of customers are willing to pay more for a better experience. Website Based Customer Support. Tool Based Customer Support.

Customer Support 150

Customer Support call center software Call Center Analytics 150

NobelBiz

FEBRUARY 15, 2023

To deliver a successful customer service experience within your company, it is essential to put in place all the necessary components. In this article, we answer the question of how to build an excellent customer support team. In fact, a customer who feels poorly informed will likely no longer purchase from your site.

Customer Support 52

Customer Support Contact Center Customer Service CRM 52

ShepHyken

APRIL 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three Important Considerations for Customer Service Surveys by Paul Selby. My Comment: Do you want more sales?

Customer Service 143

Customer Service Self service Customer Support Surveys 143

CSM Magazine

OCTOBER 19, 2020

With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. Reacting to customer behavior and responding to queries promptly are essential for encouraging sales. Provide Support Live Chat by Provide Support.

Customer Support 98

Customer Support Customer Service Chatbots Sales 98

ProProfs Blog

FEBRUARY 13, 2019

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. ProProfs offers its own live chat app that supports iOS and Android operating systems.

Customer Support 117

Customer Support Multichannel Customer Service Self service 117

ShepHyken

OCTOBER 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. How to Become a More Customer Centric Business in 5 Steps b y Mark Sallows. This article has some great information. My Comment: Thomas A.

Customer Service 219

Customer Service Journey mapping Customer centricity Chatbots 219

ShepHyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. Customers play a crucial role in establishing the position of a business in the market.

CRM 207

CRM Customer Support Feedback Customer retention 207

ShepHyken

FEBRUARY 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Anatomy of the VP Customer Experience Role by Lynn Hunsaker. So, here’s a bonus article to enjoy.

Customer Service 174

Customer Service Chief Customer Officer Customer Experience Feedback 174

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this.

Customer Support 180

Customer Support Journey mapping Feedback Customer Service 180

ProProfs Blog

SEPTEMBER 18, 2017

How important is good customer support for your business? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver when it comes to ensuring that their customers are happy. And falling sales numbers are there to show for it. Good customer support is not an option anymore.

Customer Support 148

Customer Support Customer Service Self service Customer Experience 148

ShepHyken

OCTOBER 14, 2022

This week, we feature an article by Christopher Jan Benitez, a freelance writer who specializes in digital marketing. He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. How to Build an Effective Customer Service Online Training .

Customer Service 218

Customer Service Customer Support Metrics Feedback 218

TeamSupport

OCTOBER 21, 2020

Technological advancements have created new ways to optimize customer service and increase sales. With this feature, customers can ask seek support without the frustration of long wait times. This way the company’s support team has enough time to focus on major tasks. Write with a Smile.

Customer Support 75

Customer Support Chatbots Customer Service B2B 75

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Customer Support Channels to Develop in 2021.

Customer Support 317

Customer Support Call Center Customer Service Chief Customer Officer 317

ShepHyken

MARCH 20, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. This is a short article about how to apologize.

Customer Service 189

Customer Service Customer Care Scripts Customer Experience 189