ShepHyken
AUGUST 1, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Start by reading this article. 7 Ways Leading Companies Boost Repeat Sales by Nicholas Leighton.
ShepHyken
MAY 24, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CustomerThink) Focus on customers’ goals which lead to sales and their referrals.
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ShepHyken
JULY 19, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination.
ShepHyken
JUNE 7, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here, he shares an article focused on culture.
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In this article, we discuss six killer applications and. eGain’s virtual assistant to engage thousands of its own sales. reps and answer their questions on products, sales, and customer. How: Use AI to conduct a best-practice sales conversation with.
ShepHyken
JANUARY 2, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to.
ShepHyken
MAY 3, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Their CEO and Founder Chuck Surack places the experience over the sale.
ShepHyken
NOVEMBER 29, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you are in a business that ships merchandise, then you must read this article.
ShepHyken
JANUARY 10, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service.
ShepHyken
JUNE 13, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It was originally established in London as a way to expand newspaper sales.
ShepHyken
APRIL 18, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 4-18-2022 appeared first on Shep Hyken.
ShepHyken
JUNE 6, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love his articles. That’s why this article in Travelers Today caught my eye.
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I’ve written a number of articles with similar findings.
ShepHyken
FEBRUARY 28, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I found this article fascinating, and I think you will, too!
ShepHyken
APRIL 26, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic.
ShepHyken
DECEMBER 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article should spark some ideas.
ShepHyken
JUNE 27, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article is about how to measure the return on your investment in creating customer loyalty.
ShepHyken
MAY 17, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For our readers who are focused on online customers, this is a great article for you.
ShepHyken
FEBRUARY 22, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enjoy this article that focuses on creating positive memories for your customers.
ShepHyken
MAY 16, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: While on the theme of measurement, here’s an article by CX thought leader, Jim Tincher.
ShepHyken
SEPTEMBER 24, 2021
This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. SaaS has changed the traditional sales rules.
Quality Contact Solutions
DECEMBER 30, 2021
Sales prospecting is possibly one of the single most vital sales tools to increase your organizational revenue and hit your annual goals. Quality Contact Solutions has extensive sales prospecting experience.
ShepHyken
FEBRUARY 16, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.
Integrity Solutions
DECEMBER 15, 2020
Effective sales coaching yields results, and sales leaders intuitively seem to understand this. You don’t have to look far to find another article or blog post talking about the importance of coaching in the workplace. The Sales Coaching Paradox.
ShepHyken
DECEMBER 9, 2022
This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. And more importantly, how can you ensure that it’s not costing you sales?
Integrity Solutions
NOVEMBER 13, 2020
The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Sales managers are key to that. Coaching Healthcare Sales Reps to Excel.
Quality Contact Solutions
MARCH 11, 2021
At Quality Contact Solutions , we believe our company exists because sales drive the world. Quality Contact Solutions is no different, and proud to be part of the sales world that keeps our economy running. This is where telemarketing services can help increase your sales.
Integrity Solutions
DECEMBER 4, 2020
And that means, when it comes to remote sales, your team needs to keep raising its game. Remote sales is the reality for most companies now, and likely will be for the foreseeable future. Some sales teams adapted fairly quickly to this new world of virtual selling.
ShepHyken
NOVEMBER 30, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m surprised to see empathy and efficiency discussed in the same article.
ShepHyken
FEBRUARY 21, 2020
This week we feature an article by Mathew Cooper, a Content Marketing Head at POS Plaza. He shares tactics to help ensure a point-of-sale system will enhance the customer experience. Why Point of Sale Matters So Much?
Quality Contact Solutions
MARCH 2, 2022
What’s the correlation between hitting your sales goals and leprechauns? Closing sales deals is like the journey to finding your pot of gold—a lot of challenges, obstacles, and some tough leprechauns… errr, I mean prospects, ?along a nalyzing sales metrics.
ShepHyken
JULY 1, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The author of this short article shares his take on the similarities and differences between the two. 3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi .
ShepHyken
MAY 3, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Their CEO and Founder Chuck Surack places the experience over the sale.
ShepHyken
NOVEMBER 23, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you enjoy this article, you’ll want to download the full report.
ShepHyken
AUGUST 19, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy. Even if you’re not in retail, you should read this article. If live chat and chatbots are part of your customer service strategy, read this article.
ShepHyken
JULY 29, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. RetailWire) Presented here for discussion is a summary of a current article published with permission from Knowledge@Wharton, the online research and business analysis journal of the Wharton School of the University of Pennsylvania. Then you must read this article.
JustCall
MARCH 22, 2022
Competent sales teams are not built overnight. It involves continuous efforts to coach and better sales teams. Sales coaching plays a key role in raising a high-performing team of sales representatives. Missed sales quotas can be a source of chagrin for managers.
ShepHyken
MAY 6, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, even though the emphasis of the article is on small businesses, this can work for any type of business. For many organizations and industries, this is a new way to think in terms of sales, loyal customers and more.
aircall
OCTOBER 6, 2021
One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals.
ShepHyken
JULY 6, 2018
This week we feature an article by Natasha Postolovski who shares the idea of using sales contests to help motivate a higher level of customer experience at your organization. – Shep Hyken. The aim to provide perfect customer experiences must be present not just at the organizational level, but at the level of every sales associate. I believe that fun and friendly contests are one of the fastest and most effective ways to motivate high performance among sales associates.
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