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Top 5 Customer Service & CX Articles for Week of June 16, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customer contacts brand; brand helps Customer (ideally); Customer goes on about life. Customers know this.

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Were winding down the year, and I cant think of a better article to read to prepare for 2025.

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Top 5 Customer Service & CX Articles for Week of June 23, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This article is “singing my song.” Customer experience (CX) is your most competitive weapon in a competitive market.

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Regardless, good CX means using them properly and educating customers on why they should use them.

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Top 5 Customer Service & CX Articles for Week of July 14, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Whether you are currently using or thinking of using AI for customer service and CX, you will want to read this article.

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Top 5 Customer Service & CX Articles for Week of June 30, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Steven Van Belleghem reveals powerful strategies to improve customer experience within your business.

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Top 5 Customer Service & CX Articles for Week of July 7, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. by Kristen Doerer (CX Dive) The elements will depend on a brand’s customer base, industry and competition.