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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you.

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Part 4: Enabling Collaboration of Customer Support Teams in Remote Environments

TeamSupport

Technological advancements have created new ways to optimize customer service and increase sales. With this feature, customers can ask seek support without the frustration of long wait times. With this feature, customers can ask seek support without the frustration of long wait times.

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Top Shopify Customer Support Apps for October 2020

CSM Magazine

With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. Reacting to customer behavior and responding to queries promptly are essential for encouraging sales. Provide Support Live Chat by Provide Support.

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Customer Support Guide to Effectively Helping Your Customers

CSM Magazine

It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. Bad customer support is harder to spot, but it runs deeper than a quick social media fire that needs extinguishing. What is Customer Support?

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L’IA conversationnelle : un atout incontournable pour les entreprises pendant les fêtes

Inbenta

To cope with this spike in activity, a number of solutions exist for businesses, including conversational AI — a valuable tool in boosting sales, supporting customer service and improving the overall customer experience. They offer instant, 24/7 assistance, significantly reducing customer wait times.

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Scaling Success: Call Center Solutions for Small Business Growth

CSM Magazine

By outsourcing these tasks to a call center, small businesses can focus on their core competencies and leverage the expertise of call center professionals to deliver superior customer experiences. Small businesses need to be responsive to customer inquiries and provide timely resolutions to their concerns.

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Phone Calls: How to Improve Your Customer Relationship Management?

CSM Magazine

Personalizing Customer Support. Personalizing customer support helps to meet consumer expectations and boost repeat sales. You can use CRM systems to understand what your customers prefer. This will make it easier for your customer support agents to determine their preferences.