Expivia

OCTOBER 20, 2020

Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk about how to manage your partner while outsourcing: How your relationship should work, and what strategies you should implement. Here are two articles that we have written on choosing the best call center outsourcer.

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Quality Contact Solutions

DECEMBER 31, 1969

In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. Outbound call center outsourcing cost. Most outsourced outbound call centers charge a fixed rate for setting up your program in their environment. Client consultation on best practices for implementation. Training hours.

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ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. In this article, we’ll look at ways to support your customers through the customer support channels most important to them. Read Shep’s latest Forbes article: Losing Customers? Social Media.

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Outsource Consultants

MARCH 14, 2018

In a recent article , Daniela gives the following tips for call centers to improve themselves and avoid complacency: Game plan changes based on self-assessment and the state of the company. This portion of this blog post was based on an article from CustomerThink. 3 Consulting Strategies to Improve Call Center Performance.

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Blueship Call Center

NOVEMBER 30, 2022

You might wonder if you should work with an outsourced firm or employ an in-house staff for customer assistance or lead generation on your website using outsource live chat support. The fact that a live chat consultancy’s chat agents are accessible 24/7 is probably one of the significant benefits.

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Taylor Reach Group

JULY 4, 2018

Why would you want to retain a consultant? What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. Eliminates internal bias.

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Outsource Consultants

AUGUST 14, 2018

A recent article by Manuel Solis discusses customer engagement. This is where an outsourced contact center can step up to fill in the gap. This blog post is based on an article from CustomerThink. To read the article, click here ! Need a contact center to improve the customer experience? We can help!

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CSM Magazine

JUNE 4, 2020

Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla. 8 Top challenges for contact centre outsourcing. Matthew Sims is Director at 4T4 Consult. 4t4consult.co.uk.

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Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. outsourcing vendors. Energy and utility. Financial services. Healthcare. Real estate.

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Outsource Consultants

SEPTEMBER 19, 2018

There’s been a surge in popularity with nearshore contact center outsourcing locations. These locations are stable, safe, and mature outsourcing markets that can offer great value. This article will discuss two Latin American countries: Costa Rica and Panama. Costa Rica. Technology. Hospitality. We can help!

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BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Listen to the audio or read the article. Does outsourcing still make sense? Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? Place: Your office.

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Outsource Consultants

NOVEMBER 29, 2021

If you’re grappling with what the future looks like for remote-first teams (whether transitioning your existing call center or onboarding a BPO partner for the first time), this article details the benefits, trends, and challenges you’ll face in 2022 and beyond. Contact us today for a no-cost, risk-free consultation.

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Outsource Consultants

SEPTEMBER 11, 2018

We have seen a demand for nearshore contact center outsourcing locations. This article will discuss three neighboring Latin American countries: Guatemala, Honduras, and El Salvador. The post Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador appeared first on. contact center rates. We can help!

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Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This article will discuss three Latin American countries: Mexico, Chile, and Belize. Perhaps the most appealing factor is a lower cost delivery model, frequently beating U.S. We can help!

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Real Blue Sky

NOVEMBER 21, 2023

In the next section, we’ll explore how outsourcing and operational audits can further enhance efficiency and drive growth, even when budgets are tight. This is where outsourcing and expert audits come into play, serving as catalysts for cost reduction and enhanced productivity.

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Outsource Consultants

SEPTEMBER 12, 2018

We have seen a demand for nearshore contact center outsourcing locations. This article will discuss three Latin American countries: the Bahamas, Jamaica, and the Dominican Republic. Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry. Many of the restaurants and hotels are U.S.

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Nicereply

DECEMBER 28, 2021

12 Questions You Should Ask When Interviewing an Outsourcer. So for many companies, outsourcing is the best next move. However, it can be daunting to begin the process of finding the right business process outsourcer (BPO). 12 Questions You Should Ask When Interviewing an Outsourcer.

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CSM Magazine

SEPTEMBER 6, 2023

In this article, let us look at three common factors behind client discontent. Talking with a web design and SEO consultant during the website development phase could eliminate many of these problems. Unfortunately, a lot of customer support gets outsourced, and finding someone who can actually help is tough.

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Callminer

APRIL 20, 2020

Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. How Business Process Outsourcing Works. Onshore Outsourcing.

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Quality Contact Solutions

MAY 27, 2021

To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 We provide TCPA call center consulting services that help navigate the?telemarketing And with this complexity, there is bound to be some confusion.? telemarketing laws?at

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Outsource Consultants

DECEMBER 4, 2018

Call center outsourcing is a logical strategy for businesses of all sizes. A recent article by Deeksha Dadu lays out the following factors to look for when picking a call center partner: Quality assurance that matches your company’s standards. The article discusses nine total factors in detail, and you can read about all of them here.

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Outsource Consultants

JANUARY 21, 2019

A recent article by Brian Kracik discusses modern customer expectations. For small-to-mid-sized companies, we recommend putting an emphasis on maintaining high quality contact centers, especially when outsourcing. It’s no secret that people don’t typically call companies when everything is going smoothly. We can help!

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Outsource Consultants

DECEMBER 10, 2018

A recent article by Jessica Compton dives into the notion of the Internet of Things and its effects on the holiday season. To learn more, check out the article here. Outsource contact centers provide a strong complement to your existing agents. All roads lead to the internet. The specific industry of note is pop-up food stores.

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Outsource Consultants

NOVEMBER 29, 2017

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby’s article goes into detail on how exactly cloud call center software can help during these crises. To read more, check out her article here. Need an outsource call center?

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Outsource Consultants

NOVEMBER 27, 2018

An article by Tara Wildt shines a light on some of these scenarios. To read about this in more detail, please read Wildt’s article here. We may be in the contact center outsourcing industry, but we also understand customer service trends. Yes, you read that header correctly. Yes, you read that header correctly. We can help!

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Outsource Consultants

MARCH 9, 2018

In a recent article , Ganesh Mukundan discusses the impact a Voice of the Customer (VoC) program can have on a business. The article provides and discusses the following five problems that can get in the way of a VoC program: Not having a clear objective. This blog post is based on an article from CustomerThink. We can help!

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Quality Contact Solutions

AUGUST 26, 2021

The good news is that most outsourcing partners will help find the best solution to accomplish your objectives. Check out the many benefits to outsourcing your inbound call center. I encourage you to consult with an industry professional. I believe knowledge is power. That means your responsibilities become theirs.

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Fonolo

APRIL 1, 2021

As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. Peter Ryan is a renowned BPO consultant who has been at the forefront of the services industry for over a decade. She has been a Sr.

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Outsource Consultants

NOVEMBER 15, 2018

An article by Shelby Faris explores contact center KPIs from a different angle. In a broad sense, the article dives into how to use dashboards to accurately monitor inbound and outbound call volumes and how the agents are managing their time. To learn more, check out the article here ! We can help!

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Outsource Consultants

NOVEMBER 7, 2018

A recent article by Deeksha Dadu emphasizes a crucial requirement for every company: the ability to provide multilingual customer service. To learn more about these barriers, read the original article here. We mean hiring an outsourced team as a complement to your existing staff. How many languages do you speak? We can help!

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Outsource Consultants

MARCH 9, 2018

In a recent article , Daniela Puzzo discusses the importance of call center agent training (both initial and ongoing). You can read more about them in her original article. Puzzo’s article provides some unique perspective into lightening up the mundane call center agent training cycle. Need an outsource call center?

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Outsource Consultants

MARCH 22, 2018

In a recent article , Luke Williams examines the following concepts to help companies improve their customer experience: Digital Feedback and Measurement. As Williams’ article points out, you want to close the loop on your positive customers as well! This blog post is based on an article from CustomerThink. We can help!

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Outsource Consultants

FEBRUARY 16, 2018

However, a recent article by Luc Burgelman points out that customers expect personal, humanized engagement from companies no matter what channel they contact them. His article offers the following five keys to help humanize the customer experience: 1) Provide personalized, tailored service and marketing to customers based on individual data.

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Outsource Consultants

JANUARY 11, 2018

In a recent article , Shelby Faris takes in in-depth look at Interactive Voice Response (IVR) technology. The article by Shelby Faris touches on great points regarding the positive and negative aspects of Interactive Voice Response technology. This blog post is based on an article from CustomerThink. Need IVR services?

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Quality Contact Solutions

JANUARY 21, 2022

Perhaps you’re considering an outsourced solution as an option but don’t know the difference between a contact center vs. call center. Today, I’ll answer the contact center vs. call center question, so as you research outsourcing solutions , you’ll have a foundation to help determine the best fit for your company.

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Outsource Consultants

MARCH 22, 2018

Fornasier’s article points out that there are numerous keys to a quality customer experience program. As Fornasier mentioned in her article, people are the focal point of the customer experience. This blog post is based on an article from CustomerThink. To read the original article, please click the link below: .

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Outsource Consultants

MARCH 14, 2018

In a recent article , Martin Powton discusses ten reasons why conversational surveys are not redundant and can still provide value to companies and customers. This portion of the blog post is based on an article from CustomerThink. To read the original article, please click the following link: Why Do We Still Need Surveys In 2018?

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