Outsourcing Industry Leader Merlin Gackle Joins Outsource Consultants

Outsource Consultants

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. I’m excited for this new venture with Outsource Consultants. About Outsource Consultants.

Outsource Consultants Named One of the Best Places to Work

Outsource Consultants

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. About Outsource Consultants.


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BPO Industry Veteran Mike Hallowell Joins Outsource Consultants

Outsource Consultants

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales.

Contact Center Consultancy Assists Financial Services Leader in Outsource Selection

Taylor Reach Group

TRG’s Sourcing support ensures a robust, effective and merit based outsource selection process to identify the ‘best’ partner for your organization. Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . Customer Experience and Contact Center consultancy, The Taylor Reach Group Inc., (TRG) TRG) today announced that they will be assisting their client with Outsource Vendor Selection initiative.

Business Process Outsourcing Tips & Resources


Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. Onshore Outsourcing.

Outsource Consultants Makes 2019 Inc. 5000 List

Outsource Consultants

Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions.

Outsource Consultants Makes Minneapolis/St. Paul Business Journal’s 2020 Fast 50 List

Outsource Consultants

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list.

Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader

Outsource Consultants

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. The Rise of Nearshore Outsourcing. However, in recent years experts have noticed a shift as the cost of outsourcing has risen.

For the Third Year in a Row, Outsource Consultants Makes the Inc. 5000 List

Outsource Consultants

magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. SAINT LOUIS PARK, MN, August 17, 2021 – Inc.

5 Benefits From Outsourcing Customer Service

Call Experts

Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. What is outsourcing customer service?

Contact center outsourcers: 7 strategies for WFM success


Contact center business process outsourcers (BPOs or “outsourcers”) have similar goals and challenges to in-house contact centers—and some additional ones of their own.

7 Reasons You Need a Consultant when Looking for a New Contact Center Site

Taylor Reach Group

Why would you want to retain a consultant? What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. In a consultant lead process this bias is eliminated or at minimum identified and challenged. Consultants offer one final advantage in this or any consulting engagement.

Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Beyond Philosophy

Sometimes your Customer Experience requires you to outsource a portion of it to a third party. We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. What’s the Motivation Behind Outsourcing?

Consultants vs. Staffing vs. ESG: What’s the Difference?

Education Services Group

We talk to Customer Success organizations at all phases of development, so we often get asked about the differences between hiring a consultant, a staffing agency, and ESG. Consultants. Consultants have the workforce to dig deep and analyze an issue from all angles.

Outsource Consultants Makes Inc. 5000 List for the Second Year in a Row

Outsource Consultants

Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. The post Outsource Consultants Makes Inc.

Outsource Telemarketing Services to Keep Business Intact during Covid-19 Outbreak


From employee safety to work from home data security, business continuity, and to gain financial resilience, businesses need to follow a clear operational plan for working collaboratively with their customer support outsourcing providers.

The Best Growth Opportunity in 2021: Outsourcing

Outsource Consultants

Why is 2021 the time for outsourcing? For business leaders, this effort to partner with a reliable BPO vendor frees them to focus on their expertise area, as they keep the things they’re best at in-house while outsourcing the rest to experts in that particular arena. .

Outsource Consultants Hires New Vice President of Global Sales

CSM Magazine

Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. Dave LaBatt has over 20 years of BPO and call center outsourcing experience and has sold and managed accounts with leading Fortune 500 and mid-sized companies in addition to strategic consulting services. About Outsource Consultants.

Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Beyond Philosophy

It could be that you needed to outsource your call center. Whatever the reason may be, you have outsourced part of your Customer Experience. The question is, was outsourcing that part of your experience really a good idea or a big mistake? appeared first on CX Consulting.

Contact Center vs. Call Center: Which Is Best For Your Company?

Quality Contact Solutions

Perhaps you’re considering an outsourced solution as an option but don’t know the difference between a contact center vs. call center. This type of service is also referred to as Business Process Outsourcing (BPO).

How to Comply With Telemarketing Rules in 2021

Quality Contact Solutions

Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization. There have been many changes to telemarketing rules and regulations in 2021. The most notable change was the April 1, 2021, U.S.

Press Release: Leading BPO reaches out to CX and Contact Center consulting firm for assistance in improving agent retention

Taylor Reach Group

an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. By improving staff retention, the costs associated with hiring, retraining, and turnover are mitigated, resulting in improved service and satisfaction for the outsourcer’s clients, as well as for the customers those clients serve”. “We We understand outsourcing.

3 Myths About Call Center Outsourcing Regions

Outsource Consultants

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, the global success of call center outsourcing services, and the emerging economies it helps support, seems to be proof enough.

Get Used To It

Taylor Reach Group

To find out more about how Taylor Reach can help your company with digital transformation, contact center, or customer experience projects, CLICK HERE to schedule a free consultation. By Colin Taylor. We won’t go back to the “before times.” It is a simple as that.

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Outsource Consultants

Nearshore and offshore outsource call centers are largely back to business as normal. Outsource call centers offer stability, affordability, and (especially in nearshore locations) a service quality that matches or exceeds domestic call centers at a 50% cost savings versus USA call centers.

The Top Call Center Services to Outsource in 2021

Outsource Consultants

One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers. Why Is It Perfect Timing for Outsourcing? The Top Services to Outsource in 2021.

Five Customer Service Outsourcing Trends to Expect in 2022

Outsource Consultants

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. Outsource Consultants has decades of hands-on experience delivering outsourced customer service solutions to companies just like yours.

Create Your Perfect Outsource Call Center Bracket

Outsource Consultants

But for important business decisions – like selecting an outsource call center partner – it’s probably best to skip the excitement and stick to pragmatism. Are you looking for an outsource call center?

The Importance of Human Connection in a Remote Workplace

Taylor Reach Group

To find out more about how Taylor Reach can help your company with continuity and crisis response, CLICK HERE to schedule a free consultation. by Patricia Ballantyne.

4 Mistakes to Avoid When Outsourcing Your Contact Centre

Call Design

When you are outsourcing your contact centre efforts, it’s essential to choose who you work with very carefully. Even as a critical facet of your organisation, it’s easy to make mistakes when you outsource your contact centre.

Telemarketing Laws: The Good, Bad, and Ugly

Quality Contact Solutions

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws.

How to Properly Manage a Call Center Outsourcer


Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk about how to manage your partner while outsourcing: How your relationship should work, and what strategies you should implement. Do Not Treat Your Outsourcer Like a Vendor.

Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner Mid-Pandemic


Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Does outsourcing still make sense? Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced?

Most Challenging Callers

Taylor Reach Group

While working on a call center consulting engagement with one of the largest garbage companies in the country we encountered what was likely the most difficult customer I have ever experienced. To find out more about how Taylor Reach can help your company with strategies for handling difficult calls, CLICK HERE to schedule a free consultation. By Colin Taylor.

9 considerations for outsourcing your healthcare call center


One option is to leverage experienced outsourcing partners who can help reduce pressure on in-house agents. The CXTalent platform also includes a Business Process Outsourcing (BPO) Partner Program, where we consult with your CX leaders to determine your staffing needs.

All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection

Outsource Consultants

At Outsource Consultants, we have a proud history of finding outsourcing analogies with seemingly unrelated topics , and this is no exception. Too many organizations start their outsource call center search without a clear idea of what they’re looking for.

Quality Assurance in Your Contact Center

Taylor Reach Group

In this interview, Colin Taylor and John Cockerill discuss Quality Assurance, Compliance, outsourcing and the risks and opportunities that can be found by a closer look at your contact centers’ quality program. It gets a little bit more complex and nuanced when they start to actually record what those observations are in some form or other, and then devolves even further as they might consider some form of outsourcing.

Nearshore Outsourcing Spotlight: Jamaica

Outsource Consultants

Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. . As a nearshore call center destination, Jamaica has become one of the most desirable outsourcing locations in the world. . Your nearshore destination will feel less like outsourcing and more like an extension of your enterprise. Nearshore outsourcing is fast becoming the number one source of national employment, just behind tourism.

Nearshore Outsourcing Spotlight: Tijuana

Outsource Consultants

Once viewed as an area with some questionable characteristics, many call center executives are now flocking to Tijuana as a nearshore outsourcing destination for their call center agencies. Tijuana is a rapidly growing corporate destination for nearshore outsourcing. Call center executives usually feel they need to find a balance between cost savings and quality customer service when choosing an outsourcing partner — but Tijuana offers both.

Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World’s on Fire


Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Does outsourcing still make sense? Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced?