Article call center solutions Consulting outsourcing 
Outsource Consultants
DECEMBER 4, 2018
Call center outsourcing is a logical strategy for businesses of all sizes. A recent article by Deeksha Dadu lays out the following factors to look for when picking a call center partner: Quality assurance that matches your company’s standards. Need a secure contact center to provide your customer service?
Outsource Consultants
JANUARY 21, 2019
It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense when the customer experience goes wrong. A recent article by Brian Kracik discusses modern customer expectations. We can help!
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Outsource Consultants
DECEMBER 10, 2018
A recent article by Jessica Compton dives into the notion of the Internet of Things and its effects on the holiday season. To learn more, check out the article here. Outsource contact centers provide a strong complement to your existing agents. The post Contact Centers Can Enhance Your Web Presence appeared first on.
Outsource Consultants
FEBRUARY 16, 2018
Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording. 4) Call recording.
Outsource Consultants
NOVEMBER 27, 2018
An article by Tara Wildt shines a light on some of these scenarios. To read about this in more detail, please read Wildt’s article here. We may be in the contact center outsourcing industry, but we also understand customer service trends. Does this mean you should ditch your contact center altogether? We can help!
TeleDirect
MAY 8, 2018
TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. Our growth from a small, single-service platform to today’s robust, reliable call outsourcing center is because we value personal relationships, not just business.
Outsource Consultants
NOVEMBER 15, 2018
An article by Shelby Faris explores contact center KPIs from a different angle. In a broad sense, the article dives into how to use dashboards to accurately monitor inbound and outbound call volumes and how the agents are managing their time. To learn more, check out the article here ! We can help!
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