AWS Machine Learning

JUNE 4, 2024

In this post, we discuss a solution that uses infrastructure as code (IaC) to define the process of retrieving and formatting data for model customization and initiating the model customization. This enables you to version and iterate as needed. This is then used to create a fine-tuning training JSONL file.

Scripts 101

Scripts Accountability Engineering Best practices 101

ShepHyken

MAY 26, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Is Your Net Promoter Score Biased? My Comment: If you’ve been following my work, you know I’m a huge NPS – Net Promotor Score – fan.

Customer Service 193

Customer Service B2B Marketing Metrics 193

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Do You Know Who Your Competition In Business Really Is? It’s grown to include all of the customer experiences your customer has every day.

Customer Service 207

Customer Service Government Customer centricity Customer Experience 207

ShepHyken

MAY 19, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article will give you some insights into the power of your customers speaking out on behalf of you and your products (and customer service).

Customer Service 207

Customer Service Government Banking Customer centricity 207

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: How do customers prefer to reach out to you for help and support? What is Brand Loyalty and How Can You Build It? by Pam Hughes.

Customer Service 370

Customer Service Chatbots B2C Consulting 370

AWS Machine Learning

FEBRUARY 13, 2024

Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model.

Accountability 101

Accountability Government Engineering Scripts 101

Toister Performance Solutions

APRIL 11, 2024

It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. Make sure everyone has access to LinkedIn Learning before you begin. This training plan uses a micro-learning approach. Contact LinkedIn Learning for pricing and subscription options if you don't already have access.

Customer Service 105

Customer Service Feedback Customer emotions Management 105

AWS Machine Learning

APRIL 18, 2024

Or maybe you have a team member that always joins meetings late, and expects you to send them a quick summary over chat to catch them up. And after the call is over, you usually want to capture a summary for your records, or to send to the participants, with a list of all the action items, owners, and due dates.

APIs 104

APIs Accountability Analytics Entertainment 104

AWS Machine Learning

APRIL 16, 2024

Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on. AWS CloudFormation provides and configures those resources on your behalf, removing the risk of human error when deploying bots to new environments.

Management 82

Management Construction APIs Chatbots 82

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Feedback 157

Feedback Analytics Multichannel Surveys 157

AWS Machine Learning

MAY 2, 2024

Amazon Personalize makes it straightforward to personalize your website, app, emails, and more, using the same machine learning (ML) technology used by Amazon, without requiring ML expertise. A higher coverage means Amazon Personalize recommends more of your catalog. compared to previous versions.

Personalization 87

Personalization Engineering Accountability Management 87

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. You can choose from various FMs from Amazon and leading AI startups such as AI21 Labs, Anthropic, Cohere, and Stability AI to find the model that’s best suited for your use case.

APIs 120

APIs Big data Accountability Enterprise 120

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize accelerates your digital transformation with machine learning (ML), making it effortless to integrate personalized recommendations into existing websites, applications, email marketing systems, and more. All your data is encrypted to be private and secure. Optionally, add any tags.

Personalization 92

Personalization Engineering Management Marketing 92

ChurnZero

JUNE 6, 2024

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. Here are Darren’s tips for getting your own customers on board.

Education 52

Education SaaS Feedback Metrics 52

AWS Machine Learning

MARCH 13, 2024

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. It enables secure, high-speed data copy between same-Region access points using AWS internal networks and VPCs.

Accountability 85

Accountability Engineering Enterprise Big data 85

AWS Machine Learning

MARCH 12, 2024

In this post, we discuss how Leidos worked with AWS to develop an approach to privacy-preserving large language model (LLM) inference using AWS Nitro Enclaves. LLMs are designed to understand and generate human-like language, and are used in many industries, including government, healthcare, financial, and intellectual property.

Chatbots 86

Chatbots Healthcare Accountability Engineering 86

AWS Machine Learning

MARCH 25, 2024

It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements.

Best practices 78

Best practices APIs Transportation Personalization 78

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. If you’re reading this blog post, you are probably one of them. You reach them where they are with the messages that resonate with them.

Feedback 83

Feedback Consulting Consulting Enterprise 83

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. Dependencies among each step are cross-referenced.

Cloud contact 89

Cloud contact Contact Center Chatbots APIs 89

AWS Machine Learning

NOVEMBER 8, 2023

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

Analytics 93

Analytics Enterprise Scripts Big data 93

AWS Machine Learning

SEPTEMBER 19, 2023

In this post, we share how VirtuSwap used the bring-your-own-container feature in Amazon SageMaker Studio to build a robust environment to host their GPU-intensive simulations to solve linear optimization problems. The initial implementation was coded using pandas dataframes. Read more at virtuswap.io.

APIs 113

APIs Accountability Engineering Technology 113

AWS Machine Learning

MAY 31, 2024

In this blog post and open source project , we show you how you can pre-train a genomics language model, HyenaDNA , using your genomic data in the AWS Cloud. Some of the pioneering genomic language models include DNABERT which was one of the first attempts to use the transformer architecture to learn the language of DNA.

Biotechnology 79

Biotechnology Scripts Healthcare APIs 79

delighted

MAY 20, 2024

When it comes to getting high survey response rates , nothing beats out a survey that meets your users right where they are, on your website or in your app. And it’s ready for you to try. With our Surveys Web Widget, you can have a web survey that looks native to your brand up and running in 5 minutes.

Surveys 87

Surveys SaaS Feedback Engineering 87

AWS Machine Learning

MAY 9, 2024

This includes guiding practitioners to define the CoE mission, forming a leadership team, integrating ethical guidelines, qualification and prioritization of use cases, upskilling of teams, implementing governance, creating infrastructure, embedding security, and enabling operational excellence. What is an AI/ML CoE?

Government 102

Government Best practices Benchmark Metrics 102

AWS Machine Learning

JANUARY 22, 2024

This enables you to automate document processing and use the extracted data for different purposes, such as automating loans processing or gathering information from invoices and receipts. Amazon Textract Queries allows you to specify and extract only the piece of information that you need from the document.

Finance 94

Finance Enterprise APIs Healthcare 94

AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch uses a probabilistic ranking framework called BM-25 to calculate relevance scores. By using user interaction data such as clicks, likes, and purchases, businesses can improve search relevancy to capitalize on this traffic and reduce instances of users abandoning their sessions due to difficulties in finding the desired items.

Personalization 86

Personalization Accountability Entertainment Construction 86

Fonolo

JANUARY 31, 2023

As the industry advances, so do the methods we use to ensure our workforce is performing at its best. A strong call center training program should not just be part of your onboarding process. Instead, it’s helpful to think of it as regular part of your workforce management. Don’t just pick one.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

DECEMBER 13, 2023

Although the requirements of continuous integration and continuous delivery (CI/CD) pipelines can be unique and reflect each organization’s needs, scaling MLOps practices across teams can be simplified by using managed orchestrations and tools that can accelerate the development process and remove the undifferentiated heavy lifting.

Construction 96

Construction Accountability Engineering Personalization 96

AWS Machine Learning

MARCH 12, 2024

In this post, we explore what an audience overlap analysis is, discuss the current technical approaches and their challenges, and illustrate how you can run secure audience overlap analysis using AWS Clean Rooms. The collaboration creator uses the invitee’s AWS account ID as input to send invitations.

Advertising 95

Advertising Accountability APIs Best practices 95

AWS Machine Learning

JANUARY 26, 2024

Specifically, this post seeks to help AI/ML and data scientists who may not have had previous exposure to security principles gain an understanding of core security and privacy best practices in the context of developing generative AI applications using LLMs. Security is a shared responsibility between AWS and AWS customers.

Best practices 118

Best practices Government Engineering Accountability 118

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories.

APIs 100

APIs Construction Chatbots Accountability 100

Toister Performance Solutions

NOVEMBER 9, 2023

A customer calls your company for service. It works by tapping into your existing data to answer a fundamental question: Is the customer happier at the end of the contact than they were at the beginning? In this post, I’ll show you: What is the customer service sentiment arc? How can you implement the sentiment arc?

Surveys 103

Surveys Metrics Customer Service Customer Experience 103

Nicereply

MAY 23, 2024

Technical or complex management skills are those you acquire through training and education. Soft skills are those you can’t learn from formal training or education. Although these skills are part of your personality, you can develop them over time through practice. What are Project Management Skills?

Management 52

Management Education Quality management Finance 52

CSM Magazine

APRIL 9, 2024

Money matters are an integral part of life and achieving our financial goals often requires strategic planning and resources. In some instances, that resource can be as straightforward as a payday loan. Payday loans are short-term loans that come to the rescue when unexpected expenses arise before your next pay check.

Management 52

Management 52