AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. EventBridge monitors status change events to automatically take actions with simple rules. API Gateway invokes a Lambda function to initiate model updates.

APIs 96

APIs Construction Engineering Analytics 96

AWS Machine Learning

SEPTEMBER 6, 2022

Using software to detect a sound is called audio event detection , and it has a number of applications. In a healthcare environment, you can use audio event detection to passively listen for sounds from a patient that indicate an acute health problem. Using audio data with machine learning. About the authors.

Engineering 73

Engineering APIs Healthcare SaaS 73

Avoxi

DECEMBER 25, 2021

Recent Trends in Business Communication New & Emerging Business Communication Trends for 2022 Expert insight into what to expect for your call center operations Play Video VoIP Industry Experts Barbara Dondiego COO Kyle Johnson CRO Randy Layman CTO AVOXI Megan Evitts Digital Events Manager AVOXI CONNECT WITH US Trend 1: Business Operations Live… (..)

voip 62

voip APIs Contact Center Call Center 62

AWS Machine Learning

FEBRUARY 7, 2024

Solution overview We use Amazon Fraud Detector, a fully managed fraud detection service, to automate the detection of fraudulent activities. Deploy the API to make predictions. Defining an event involves setting the variables in your dataset, an entity initiating the event, and the labels that classify the event.

APIs 105

APIs Accountability Metrics Engineering 105

AWS Machine Learning

APRIL 18, 2024

When you’re done, you’ll wonder how you ever managed without it! Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. It’s straightforward to deploy in your AWS account.

APIs 106

APIs Accountability Analytics Entertainment 106

AWS Machine Learning

MARCH 10, 2023

We show how you can apply this approach to various data streaming and event-driven architectures, depending on the desired outcome and actions to take to prevent fraud (such as alert the user about the fraud or flag the transaction for additional review). Call the Amazon Fraud Detector API using the GetEventPrediction action.

APIs 112

APIs Banking Accountability Analytics 112

AWS Machine Learning

MARCH 22, 2023

You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. After the datasets are created, we train a Custom Labels model using the CreateProjectVersion API. To invoke this API, the caller needs to have the necessary AWS Identity and Access Management (IAM) permissions.

APIs 78

APIs Metrics Engineering Feedback 78

AWS Machine Learning

MARCH 1, 2024

The solution workflow consists of the following steps: Genesys Cloud sends iterative transcripts events to your EventBridge event bus. Lambda receives the iterative transcripts from EventBridge, determines when a conversation is complete, and invokes the Transcript API within Genesys Cloud and drops the full transcript in an S3 bucket.

Chatbots 92

Chatbots APIs Self service Contact Center 92

AWS Machine Learning

APRIL 17, 2023

Another option is to use an unsupervised anomaly detection model to monitor and surface unusual behavior among customer events. The challenge with this approach is that not all fraud events are anomalies, and not all anomalies are indeed fraud. Therefore, you can expect higher false positive rates.

APIs 70

APIs Government Metrics Engineering 70

AWS Machine Learning

MAY 5, 2023

Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced. Following this, we walk through the process of generating a custom label ML model with a fully managed service.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

OCTOBER 10, 2022

GrabDefence (GD), Grab’s proprietary fraud detection and prevention technology, and AWS have launched GDxAFD, a fraud detection solution tailored for mobile apps that integrates GD’s device intelligence capabilities with Amazon Fraud Detector , AWS’s fully managed ML fraud detection solution.

APIs 68

APIs Accountability Metrics Government 68

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. Similarly, AI easily scales up and down to meet changing demands, eliminating long wait times and poor CX during mass service events or seasons.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

Comm100

OCTOBER 24, 2023

The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. With VIP management , these valued players can be routed to priority channels, ensuring their concerns are addressed promptly and maintaining a premium gaming experience for them.

Chatbots 92

Chatbots APIs Personalization Technology 92

CSM Magazine

APRIL 29, 2024

Real-time Monitoring and Alerts BI tools provide real-time monitoring of social media conversations, ensuring businesses can stay updated on relevant discussions, trends, and events as they happen. Real-time monitoring allows businesses to promptly respond to customer inquiries, address complaints, and capitalize on emerging opportunities.

Analytics 52

Analytics Metrics CRM APIs 52

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. AWS CodeBuild is a fully managed continuous integration service in the cloud. DynamoDB is used to store the pet attributes.

APIs 92

APIs Metrics Consulting Consulting 92

Nexmo

OCTOBER 20, 2020

There are generally two types of input that you can take programmatically from a Public Switched Telephone Network (PSTN), both of which are supported by Vonage: Dual-Tone Multi-Frequency (DTMF) —these are input events collected from your user’s handset. A Vonage API account. Creating a Vonage Application using the CLI.

Interactive Voice Response 96

Interactive Voice Response APIs Construction Accountability 96

AWS Machine Learning

MARCH 11, 2024

Data from upstream systems including customer data platforms (CDPs) like Twilio Segment, order management, product catalog, and user management systems are collected in a data warehouse, which in VistaPrint’s case is Snowflake. Stream ecommerce website events to a CDP. VistaPrint uses Twilio Segment as their CDP.

Personalization 91

Personalization Engineering APIs Advertising 91

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

NOVEMBER 22, 2022

Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. API Gateway validates the API key.

APIs 69

APIs Enterprise Accountability industry standards 69

DMG Consulting

SEPTEMBER 7, 2023

Workforce Management for the 21st Century: Helping Deliver a Great CX View this article on the publisher’s website. Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight.

Management 48

Management Real estate Agent Empowerment Enterprise 48

AWS Machine Learning

NOVEMBER 26, 2023

Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 100

Personalization Customer Experience APIs Entertainment 100

VirtualPBX

MARCH 3, 2023

When you turn your Zap on, it will run the action steps every time the trigger event occurs. Track Team Activity with Webhooks & Zapier Webhooks are an HTTP-based callback function that allows lightweight, event-driven communication between application programming interfaces (APIs). So where does VirtualPBX come into play?

Customer Service 98

Customer Service Call flow voip CRM 98

Select VoiceCom Blog

APRIL 17, 2023

Within the realm of BPO, business process management (BPM) is a critical subtopic that enables you to improve your company’s processes and performance. What Is Business Process Management? Some common ways to use BPM include automation, workflow, and compliance management.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

AWS Machine Learning

JULY 5, 2023

The text can be input from the browser or through an API call to the endpoint exposed by our solution. This calls an API (3) through Amazon API Gateway , to invoke an AWS Lambda function (4). The events invoke a callback function, which is another JavaScript function used to highlight the spoken text in the browser.

APIs 66

APIs Chatbots Education Accountability 66

AWS Machine Learning

MAY 24, 2023

Understanding the risk profile of the supporting mortgage documents and driving insights from this data can significantly improve risk decisions and is central to any underwriter’s fraud management strategy. Additionally, we can use the Amazon Textract Analyze Lending API in processing mortgage documents.

APIs 69

APIs Metrics Management Personalization 69

AWS Machine Learning

NOVEMBER 22, 2023

Starting from the introduction of the Security Pillar and design principles, we then examine the solution design and implementation with four focus areas: access control, data protection, key and secret management, and workload configuration. Centralize identity management, and aim to eliminate reliance on long-term static credentials.

APIs 81

APIs Accountability Enterprise Transportation 81

AWS Machine Learning

OCTOBER 26, 2022

Amazon SageMaker , Amazon’s fully managed ML service, contains its own model monitoring feature. events – Invocation events that you can use to test the function. The application uses several AWS resources, including Lambda functions and an Amazon API Gateway API. app/model – The model downloaded from Hugging Face.

APIs 103

APIs Accountability Technology Enterprise 103

AWS Machine Learning

FEBRUARY 14, 2023

The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls. You can do this in the Amazon Kendra console, by going to Data management and choosing Facet definition. The input event format documentation provides the full input Javascript Object Notation (JSON) input event structure.

Chatbots 78

Chatbots APIs Construction Engineering 78

AWS Machine Learning

OCTOBER 5, 2022

Beyond the financial impact, ATOs damage the customer experience, threaten brand loyalty and reputation, and strain fraud teams as they manage chargebacks and customer claims. The ATI model is trained using a dataset containing your business’s historical login events. Upload event data. billion in 2021 compared with 2020.

Accountability 69

Accountability APIs Metrics Engineering 69

Nexmo

MAY 15, 2019

Luckily, this is really easy to do in PHP with the Nexmo Voice API, so let’s get to it! Log call events. Create a Nexmo Voice API application. To work with inbound calls using Nexmo’s Voice API, you must provide webhooks so that Nexmo can send data to your application. Log Call Events.

APIs 91

APIs Call Logging Management 91

Nexmo

MAY 15, 2019

Luckily, this is really easy to do in PHP with the Nexmo Voice API, so let’s get to it! Log call events. Create a Nexmo Voice API application. To work with inbound calls using Nexmo’s Voice API, you must provide webhooks so that Nexmo can send data to your application. Log Call Events.

APIs 91

APIs Call Logging Management 91

VirtualPBX

NOVEMBER 5, 2020

The process is straightforward in that you choose a trigger event (like SMS) and a server that will receive data when the trigger is activated (a URL you specify). Using The VirtualPBX API to Assist. You can also manage your hooks outside of the VirtualPBX web interface by taking advantage of our API.

Marketing 98

Marketing APIs voip Scripts 98

AWS Machine Learning

JANUARY 6, 2023

The rules in this engine were predefined and written in SQL, which aside from posing a challenge to manage, also struggled to cope with the proliferation of data from TR’s various integrated data source. TR wanted to take advantage of AWS managed services where possible to simplify operations and reduce undifferentiated heavy lifting.

Personalization 65

Personalization APIs Engineering Enterprise 65

Nexmo

DECEMBER 16, 2019

With the Nexmo Voice API , you can give your Internet-connected home devices a phone number and a voice. Sensibo API Account. You will need your API credentials from both Nexmo and Sensibo. API Credentials. Sensibo API Credentials. In addition to your Sensibo API key, you also need the name of your Sensibo device.

APIs 83

APIs Accountability Construction Management 83

AWS Machine Learning

JUNE 8, 2023

The code also includes the starting point to implement a custom memory manager. A SageMaker real-time inference endpoint enables fast, scalable deployment of ML models for predicting events. We have included a sample project to quickly deploy an Amazon Lex bot that consumes a pre-trained open-source LLM.

APIs 72

APIs Chatbots Analytics Contact Center 72

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. Companies streaming online movies (OTT platforms), live concerts, or sports events. Use cases for real-time sentiment analysis. Financial institutions.

APIs 67

APIs CRM Feedback B2C 67

AWS Machine Learning

NOVEMBER 1, 2022

Although Autopilot eliminates the heavy lifting of building ML models, MLOps engineers still have to create, automate, and manage end-to-end ML workflows. Create two AWS Identity and Access Management (IAM) roles: LambdaExecutionRole and SageMakerExecutionRole , with permissions as outlined in the SageMaker notebook.

Scripts 76

Scripts APIs Metrics Engineering 76