Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

IdeasUnlimited

JUNE 9, 2023

Celebrating a Successful Year In February 2023, IdeasUnlimited capped off 2022 at the annual Year-end event that was held virtually. 2023’s year-end event was a homage to the individuals that make up the IdeasUnlimited team. This year-end event was built upon that belief and was dedicated to the contributions of our workers.

Enterprise 98

Enterprise Personalization B2B Sales 98

CSM Magazine

SEPTEMBER 11, 2023

It’s no secret that workforce management (WFM) is at the core of effective business operations. So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event.

Management 52

Management Entertainment Consulting Consulting 52

CCNG

SEPTEMBER 27, 2023

DO MORE WITH LESS There is a difference between a knowledge base and knowledge management systems. A knowledge management system can be used with all agent channels and should have an AI component. The best knowledge management system should be built for contact center agents. It’s here to stay, and it will get better over time.

Management 195

Management Average Handle Time Self service First call resolution 195

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Education 78

Education Sales Advertising Marketing 78

Beyond Philosophy

MAY 13, 2023

Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction. 20:30 We explain how well you deal with change is an essential part of EQ, particularly if you have some work to do.

Management 195

Management Feedback Customer Service Customer Experience 195

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on.

Management 86

Management Construction APIs Chatbots 86

Beyond Philosophy

MAY 18, 2023

In particular, the EQ of an individual is a crucial indicator of their success when it comes to the emotional management of customers. Many years ago, I participated in a 360-degree feedback event, where your team and others filled out a questionnaire about you and participated in various events. So, what is EQ?

Management 195

Management Personalization Call Center Customer Experience 195

NobelBiz

NOVEMBER 18, 2021

Preparing an event 2 months before a pandemic seems like a challenging task, and Michael managed to pulled this through with incredible results. So let’s hear it from him how he managed to organize Lead Generation World 2021. The post Video: Becoming an Event Manager 2 Months Before a Pandemic appeared first on NobelBiz®.

Management 52

Management 52

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 112

Management APIs Engineering Government 112

AWS Machine Learning

SEPTEMBER 6, 2022

Using software to detect a sound is called audio event detection , and it has a number of applications. In a healthcare environment, you can use audio event detection to passively listen for sounds from a patient that indicate an acute health problem. Using audio data with machine learning. About the authors.

Engineering 77

Engineering APIs Healthcare SaaS 77

Beyond Philosophy

MAY 10, 2019

Likewise, we buy Powerball tickets in the improbable event that we will win. In other words, we are terrible at estimating the probability of unlikely events, for good or ill. The governing theory that presides over our collective inability to predict the likelihood of unlikely events is Prospect Theory. appeared first on.

Management 218

Management Government Consulting Consulting 218

Global Response

MARCH 26, 2024

While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Today, we’ll explore BPO vendor management and how you can establish a successful and long-lasting partnership. This includes GDPR for data protection and ISO certifications for quality management.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. However, it’s still difficult (if not impossible) to accurately plan for unanticipated severe weather events or other “acts of God” that significantly alter the volume of work and availability of resources.

Management 62

Management Gamification Contact Center Consulting 62

Avoxi

AUGUST 19, 2022

6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. … The post 6 Moves to Overcome Telecom Management Pressures ? … The post 6 Moves to Overcome Telecom Management Pressures ?

Management 118

Management Telecommunications Contact Center 118

CSM Magazine

OCTOBER 12, 2023

When organizing an event, ensuring the security of attendee information is a priority. With the rise in cyber threats and data breaches, event planners must take steps to protect data. This is where venue manager software comes in handy. In today’s age, securing attendee information is important.

Management 52

Management Best practices Education Personalization 52

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. The CS100 Summit provides customer success managers to learn from leaders. The events create an ideal atmosphere for inspiration, ideation, strategy, and real-world application around customer success.

SaaS 52

SaaS contact center solutions B2B Contact Center 52

NobelBiz

NOVEMBER 18, 2021

A good show is not only successful for the event coordinators, but in equal measure to the vendors and attendees. By having the right mindset and envisioning an approach coming from all these perspectives, Michael has beautifully managed to address three different groups.

Management 52

Management 52

Jon Arnold

JUNE 16, 2020

Just a quick post to mark the most recent SCTC event - last Friday, June 12. This was one of our regional events , and closer to home, it was for the Canadian consulting community, but also for the surrounding Great Lakes states. We had a good turnout and solid engagement from attendees.

Consulting 73

Consulting Consulting Best practices Contact Center 73

Cisco - Contact Center

DECEMBER 20, 2023

Cisco DevNet presents at API Days Paris 2023 Year after year, this global event for API practitioners gets bigger. This year the event was held in the newly renovated CNIT Forest – a central and easy… Read more on Cisco Blogs

APIs 77

APIs Management 77

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Tethr

APRIL 7, 2020

Your business spent months crafting the perfect execution, strategy, agenda, marketing materials and social media posts for your large onsite event, and COVID-19 swooped down and said: “Not today, pal. You can postpone the event for a later date that you won’t be able to guarantee. You can decide to offer the event online.

Gamification 66

Gamification outsourcing Marketing Technology 66

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

Personalization 52

Personalization Management Customer Service Customer Experience 52

Spearline

JANUARY 26, 2021

For more information, In the latest episode of the Spearline Podcast, Josh and Kees are joined by Spearline Enterprise Sales Manager, Emmanuelle O’Donovan. We discussed the vital role audio plays in managing virtual events and conferences online. Tune in now to catch up with all the latest Spearline news and developments!

Enterprise 80

Enterprise Sales Management 80

VirtualPBX

APRIL 19, 2023

Managing call volume is a critical aspect of running any business that relies on phone communication. An effective call volume management strategy can help ensure that your customers are satisfied, your agents are productive, and your business runs efficiently. What is Call Volume?

Management 97

Management Wait times Self service Call Center 97

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund. .

Education 52

Education Government Customer centricity SaaS 52

CSM Magazine

APRIL 7, 2021

Whether you are running virtual team meetings, high-level management boardroom conferences, webinars and online summits, or, simply creating a virtual team-building to keep your team engaged and interactive, you will need to get everything fully organized in order to run the event. Will you need the event to be recorded?

Education 52

Education Management Marketing 52

Jon Arnold

FEBRUARY 10, 2020

Last week was quite the blur with back-to-back industry events, and am chairing another one this week. As such, time is short, and for now I can only manage to share a few photos from last week’s Cisco double-header in San Jose. I was in the cohort of analysts attending both events, and there’s lots to talk about.

Contact Center 73

Contact Center Technology Management 73

Kapta Customer Success

DECEMBER 12, 2022

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives. Are you going to KAMCon in 2023?

Accountability 52

Accountability Management Coaching 52

Help Scout

AUGUST 22, 2023

When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support? Read the full article

Customer Support 75

Customer Support Management 75

AWS Machine Learning

OCTOBER 1, 2022

Just like Dortmund, Leipzig now put all energy into offense, but the best they managed to achieve was hitting the post in overtime. But what are the events that led to these surprising in-game swings of win probability? Positions and events data are ingested through an AWS Fargate container (MatchLink). How it is implemented?

Telecommunications 80

Telecommunications Consulting Consulting Big data 80

Nicereply

NOVEMBER 16, 2022

As a support manager, you probably work daily with a bundle of online tools. But what are the tools every support manager needs to know about? In this article, you’ll find the essential equipment you need to be effective as a support manager. Critical tools for every customer support manager. Which are the best?

Management 98

Management Analytics Feedback Surveys 98

JivoChat

FEBRUARY 5, 2023

Whether you are already a manager or aim to be one, several skills can help you succeed in this career path, and online management courses will help you with that. A manager has a leadership position. 7 Best Online Management Courses to Improve Your Skills 1. You will also understand what a data-guided manager is.

Management 75

Management Technology Accountability Time management 75

Fonolo

MARCH 28, 2023

Customer experience managers in the contact center have never mattered more. Excellent customer experience is a must and should never be overlooked. If you’re considering a career as a customer experience manager for a contact center, this blog post will guide you on how to get there. CX matters!

Customer Experience 81

Customer Experience Management Contact Center Call Center 81

Pipkins

FEBRUARY 3, 2020

Some folks simply do not like to operate a vehicle in bad weather, some folks (particularly mothers) are tasked with children home due to school closings, and still others may be in emergency mode trying to manage the results of the weather — electricity goes out, basement gets flooded, or evacuation is necessary. 7) Reoptimize.

Management 98

Management Airlines Call Center 98

Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. Here are the Top 5 takeaways from yesterday’s event, . The post Top 5 takeaways from Totango’s CXO: Series Virtual Event featuring SevenRooms appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

SaaS 62

SaaS Enterprise Technology Accountability 62