AWS Machine Learning

NOVEMBER 21, 2023

After checking the accuracy metrics for the locally-trained model, we can move the training into Amazon SageMaker. It can also be used as a standard REST API if deployed together with an AWS Lambda function and API gateway, which can be integrated with any web applications.

Engineering 87

Engineering APIs Scripts Automotive 87

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 69

Analytics Engineering APIs Metrics 69

AWS Machine Learning

AUGUST 30, 2023

For a quantitative analysis of the generated impression, we use ROUGE (Recall-Oriented Understudy for Gisting Evaluation), the most commonly used metric for evaluating summarization. This metric compares an automatically produced summary against a reference or a set of references (human-produced) summary or translation.

Healthcare 111

Healthcare APIs Scripts Metrics 111

AWS Machine Learning

APRIL 24, 2023

In this post, we explore how AWS customer Pro360 used the Amazon Comprehend custom classification API , which enables you to easily build custom text classification models using your business-specific labels without requiring you to learn machine learning (ML), to improve customer experience and reduce operational costs.

APIs 62

APIs Customer Experience Feedback Chatbots 62

AWS Machine Learning

APRIL 6, 2023

To outpace market growth, NXP invests in research and development to extend or create leading market positions, with an emphasis on fast-growing, sizable market segments. Goals and use case The goal of the engagement between NXP and the MLSL team is to predict the overall sales of NXP in various end markets.

Sales 78

Sales Metrics APIs Marketing 78

AWS Machine Learning

MAY 9, 2024

With preconfigured components and platform configurability, FAST enables carriers to reduce product time-to-market by 75% and launch new offerings in as little as 2 months. Through some slick prompt engineering and using Claude’s latest capabilities to invoke APIs, Verisk seamlessly accessed their database to procure real-time information.

Engineering 114

Engineering Customer Support APIs Government 114

Whitepages Pro

MARCH 1, 2019

For a company that provides API products, a key metric on the performance of an API is to track and iterate on its response time. We care about this metric because customers have different response time needs based on their workflows and business problems. What is response time? Why do response times matter?

APIs 40

APIs Engineering Metrics Marketing 40

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can share Veeva PromoMats marketing assets to Salesforce. In this example, you deploy a preconfigured flow using a CloudFormation template.

APIs 72

APIs Healthcare SaaS Engineering 72

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Improve the quality and time to market for deep learning models in diagnostic medical imaging.

Healthcare 89

Healthcare Government Engineering APIs 89

AWS Machine Learning

JULY 6, 2023

This is intended to accelerate time-to-market for ISV partners and other SaaS providers building similar integrations and inspire customers who are users of SaaS platforms to partner with SaaS providers on these integrations. We also deep dive into the most common architectures and AWS resources to facilitate these integrations.

SaaS 75

SaaS Accountability APIs Engineering 75

Help Scout

APRIL 27, 2021

The support queue is an enormous, gelatinous, sticky, messy blob, growing continually to fill all of the available space.” – Matt Hunter, Technical Support Engineer Illustrated by Carolina Escobedo Garcia , Customer Operations Associate at Clerky. It keeps the queue size down, and it gives a great experience to those customers.

Management 117

Management Self service Technical Support APIs 117

Xaqt

FEBRUARY 6, 2020

Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. To put it in start-up parlance, there was no "product market fit".

Contact Center 52

Contact Center Enterprise Call Center APIs 52

aircall

DECEMBER 19, 2022

Vonage is a cloud-based phone provider that has been in the market for over 20 years and is a popular choice for VoIP phone business customers. . Throughout its 20-year presence within the VoIP landscape, it has managed to stay relevant in an ever-changing market. . Why Is Vonage One of the Most Popular VoIP Platforms? .

voip 62

voip Analytics APIs Interactive Voice Response 62

CustomerSuccessBox

NOVEMBER 2, 2021

Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. Customer Success : The metrics by which we will measure the value we are providing to the customer. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells.

Sales 52

Sales Engineering Upselling Customer retention 52

AWS Machine Learning

APRIL 29, 2024

This often means the method of using a third-party LLM API won’t do for security, control, and scale reasons. It provides an approachable, robust Python API for the full infrastructure stack of ML/AI, from data and compute to workflows and observability. The following figure illustrates this workflow.

APIs 99

APIs Engineering Scripts Management 99

SmartKarrot

AUGUST 10, 2021

Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience. Communicate issues to the engineers but also communicate with customers in human words. Identify and forecast risk as well as growth opportunities within portfolio.

Engineering 17

Engineering Best practices APIs Accountability 17

AWS Machine Learning

MAY 13, 2024

This is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API. There are many prompt engineering techniques. It is time-consuming but, at the same time, critical.

Healthcare 105

Healthcare Engineering APIs Benchmark 105

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. What metrics do you watch closely? What does a typical day look like for a member of your team?

B2C 0

B2C SaaS Accountability B2B 0

AWS Machine Learning

FEBRUARY 12, 2024

Client package development – A client package was developed that acts as a wrapper around SageMaker APIs and the previously existing code. For hyperparameter tuning, a hyperparameter optimization (HPO) job can be initiated, selecting the best model based on the objective metric. The evaluation report is then stored in Amazon S3.

Engineering 110

Engineering Wait times Metrics Accountability 110

AWS Machine Learning

MAY 7, 2024

Alongside these applications, Veritone offers media services including AI-powered audio advertising and influencer marketing, content licensing and media monetization services, and professional services to build bespoke AI solutions. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API.

APIs 97

APIs Advertising Entertainment Metrics 97

AWS Machine Learning

JULY 31, 2023

It also enables you to evaluate the models using advanced metrics as if you were a data scientist. In this post, we show how a business analyst can evaluate and understand a classification churn model created with SageMaker Canvas using the Advanced metrics tab. The F1 score provides a balanced evaluation of the model’s performance.

Metrics 80

Metrics Engineering Accountability Telecommunications 80

AWS Machine Learning

JUNE 27, 2023

They needed a cloud platform and a strategic partner with proven expertise in delivering production-ready AI/ML solutions, to quickly bring EarthSnap to the market. This step produces an expanded report containing the model’s metrics. Endpoints had to be deployed manually as well.

Engineering 94

Engineering APIs Scripts Entertainment 94

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. What metrics do you watch closely? What does a typical day look like for a member of your team?

B2C 60

B2C SaaS Accountability B2B 60

Whitepages Pro

APRIL 16, 2019

In March, we announced Transaction Risk API , our latest solution to fight payment fraud and improve the efficiency of authorizations, built specifically for models. In this three part blog series we’re diving into why we built it , how we built it, and what value it brings to the market. Engineering Efficiency.

APIs 40

APIs Engineering Wait times Feedback 40

AWS Machine Learning

NOVEMBER 22, 2023

Talk with AWS experts in 14 different industries and explore industry-specific generative AI use cases, including demos from advertising and marketing, aerospace and satellite, manufacturing, and more. This session uses the Claude 2 LLM as an example of how prompt engineering helps to solve complex customer use cases.

Engineering 110

Engineering Best practices APIs Government 110

AWS Machine Learning

SEPTEMBER 29, 2023

This guest post is co-written by Lydia Lihui Zhang, Business Development Specialist, and Mansi Shah, Software Engineer/Data Scientist, at Planet Labs. Planet and AWS’s partnership on geospatial ML SageMaker geospatial capabilities empower data scientists and ML engineers to build, train, and deploy models using geospatial data.

Engineering 112

Engineering Metrics APIs Surveys 112

AWS Machine Learning

APRIL 22, 2024

These examples include speeding up market trend analysis, ensuring accurate risk management and compliance, and facilitating data collection or report generation. Establish a metrics pipeline to provide insights into the sustainability contributions of your generative AI initiatives.

Best practices 112

Best practices Benchmark Transportation Engineering 112

AWS Machine Learning

MAY 2, 2024

As new embedding models are released with incremental quality improvements, organizations must weigh the potential benefits against the associated costs of upgrading, considering factors like computational resources, data reprocessing, integration efforts, and projected performance gains impacting business metrics.

Benchmark 102

Benchmark Metrics Enterprise APIs 102

AWS Machine Learning

JUNE 13, 2023

This post is co-written with Jad Chamoun, Director of Engineering at Forethought Technologies, Inc. and Salina Wu, Senior ML Engineer at Forethought Technologies, Inc. Forethought had to manage model inference on Amazon EKS ourselves, which was a burden on engineering efficiency.

APIs 65

APIs Benchmark Engineering Management 65

AWS Machine Learning

NOVEMBER 14, 2023

During fine-tuning, we integrate SageMaker Experiments Plus with the Transformers API to automatically log metrics like gradient, loss, etc. HuggingFace Transformer APIs allow users to track metrics during training tasks through Callbacks. QLoRA reduces the computational cost of fine-tuning by quantizing model weights.

Management 89

Management APIs Best practices Calibration 89

AWS Machine Learning

DECEMBER 18, 2023

Without real-time insights, businesses struggle to adapt to dynamic market conditions, accurately anticipate customer demand, optimize inventory levels, and make proactive strategic decisions. If you need an automated workflow or direct ML model integration into apps, Canvas forecasting functions are accessible through APIs.

Finance 104

Finance APIs Analytics Scripts 104

AWS Machine Learning

JUNE 7, 2023

TII’s team of scientists, researchers, and engineers work to deliver discovery science and transformative technologies. LLM training on SageMaker SageMaker is a collection of managed APIs for developing, training, tuning, and hosting machine learning (ML) models, including LLMs. 24xlarge instances, cumulating in 384 NVIDIA A100 GPUs.

Technology 90

Technology APIs Engineering Education 90

SmartKarrot

JULY 8, 2020

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. These act as an umbrella for all aspects like customer acquisition, digital marketing, user engagement, and conversion. The navigation is de-cluttered and provides ease of operation.

Analytics 10

Analytics SaaS APIs Advertising 10

AWS Machine Learning

JUNE 6, 2023

Solution overview To demonstrate the new functionality, we work with two datasets: leads and web marketing metrics. These datasets can be used to build a model that predicts if a lead will convert into a sale given marketing activities and metrics captured for that lead.

APIs 78

APIs Metrics Telecommunications Marketing 78

AWS Machine Learning

JUNE 15, 2022

AWS offers pre-trained AWS AI services that can be integrated into applications using API calls and require no ML experience. You can filter the models by most downloaded or most liked, and directly load them when using the summarization pipeline Hugging Face transformer API. Hugging Face text summarization models on AWS.

APIs 92

APIs Accountability Metrics Engineering 92

NobelBiz

JULY 27, 2021

Our development and engineering teams are ready to construct the next integration depending on your unique needs, in addition to our outstanding list of integrations. We have an extensive list of CRM and API integrations in our arsenal with support from our development and engineering teams.

contact center solutions 52

contact center solutions Cloud contact Contact Center APIs 52

AWS Machine Learning

JULY 25, 2022

Like many industries, the corporate bond market doesn’t lend itself to a one-size-fits-all approach. Trumid is a financial technology company building tomorrow’s credit trading network—a marketplace for efficient trading, information dissemination, and execution between corporate bond market participants.

Scripts 70

Scripts Engineering Analytics APIs 70