AWS Machine Learning

APRIL 19, 2023

Today, DJL’s open-source community is led by Amazon and has grown to include many countries, companies, and educational institutions. In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. The DJL was created at Amazon and open-sourced in 2019.

Engineering 75

Engineering APIs Scripts Education 75

AWS Machine Learning

MAY 3, 2023

Furthermore, SageMaker Processing provides an API interface for running, monitoring, and evaluating the workload. The managed cluster, instances, and containers report metrics to Amazon CloudWatch , including usage of GPU, CPU, memory, GPU memory, disk metrics, and event logging.

Engineering 71

Engineering Metrics APIs Big data 71

Aspect

JULY 15, 2020

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. We have also added heat maps for easy visual analysis of performance data and a new API that simplifies the import of third – party performance metrics. .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Nicereply

JUNE 24, 2021

Customer Effort Score is a metric, which customer service teams are using to evaluate how easy customers thought it was to get a resolution to their recent contact. The Customer Effort Score metric grew out of a desire to measure the amount of effort customers were experiencing in their service interactions. And the metric works.

Customer effort 81

Customer effort Surveys Metrics Feedback 81

JustCall

APRIL 5, 2023

Key features Provides customer information like health scores and profiles Allows for customer monitoring and surveys Reporting and dashboards API and integrations Tools to import and export data Workflow Data security Customizable and scalable Notifications Features to manage users and access G2 rating: 4.4 out of 5. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. Every morning before I get my day started, I look at my calendar to know where I need to be and what to prep, but I also look at some key and core metrics from the previous day. What metrics do you watch closely?

B2C 0

B2C SaaS Accountability B2B 0

Help Scout

MAY 12, 2021

For a subscription business, this is a clear and simple metric. Educate while answering. Here are a few examples: You provide a product or service which requires a level of knowledge or skill that the customer just does not have access to (think API tools being used by someone without any development knowledge).

Customer retention 115

Customer retention Finance Analytics Customer effort 115

CustomerSuccessBox

NOVEMBER 2, 2021

You share educational materials on the product. Customer Success : The metrics by which we will measure the value we are providing to the customer. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells. Learn about actionable metrics in SaaS.

Sales 52

Sales Engineering Upselling Customer retention 52

Nicereply

NOVEMBER 12, 2020

One of the ways to do that is to integrate your tools via APIs so they can share information and communicate with each other. This way you can measure the most popular customer service quality metrics – Customer Satisfaction, Customer Effort Score, and Net Promoter Score. Best apps in Zendesk Marketplace.

Surveys 52

Surveys Feedback APIs call center solutions 52

Nicereply

NOVEMBER 12, 2020

One of the ways to do that is to integrate your tools via APIs so they can share information and communicate with each other. This way you can measure the most popular customer service quality metrics – Customer Satisfaction, Customer Effort Score, and Net Promoter Score. Best apps in Zendesk Marketplace.

Surveys 52

Surveys Feedback APIs call center solutions 52

Expivia

APRIL 1, 2021

If your smart television has an error, it will initiate contact with customer service through an API to discover the problem. AI will understand service-level metrics and tie them to sentiment scoring to help a customer’s experience while also matching them with the right agent. AI Influence on WFM. Outsourcing.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. Every morning before I get my day started, I look at my calendar to know where I need to be and what to prep, but I also look at some key and core metrics from the previous day. What metrics do you watch closely?

B2C 60

B2C SaaS Accountability B2B 60

SmartKarrot

APRIL 12, 2022

Apply here: [link] Role: Head of Customer Success Location: Remote, United States Organization: Vanta As a Head of Customer Success, you will drive top-notch customer health metrics, resulting in best-in-class rates of retention and expansion via improvements to existing and brand new, systems.

APIs 19

APIs Advertising Accountability Feedback 19

JustCall

APRIL 12, 2023

Highlights of JustCall and Aircall Highlights of JustCall: JustCall is a SaaS VoIP application, which is typically used by the following industries: Marketing and Advertising (9.7%) Computer Software (9.3%) Real Estate (8.4%) Education Management (6.6%) Information Technology and Services (6.2%) Others (59.7%

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

NOVEMBER 21, 2023

The LAYOUT feature of AnalyzeDocument API can now detect up to ten different layout elements in a document’s page. It is important to note that layout elements appear in the correct reading order in the API response as the reading order in the document, which makes it easy to construct the layout text from the API’s JSON response.

APIs 88

APIs Construction Metrics Education 88

AWS Machine Learning

APRIL 23, 2024

Here are some features which we will cover: AWS CloudFormation support Private network policies for Amazon OpenSearch Serverless Multiple S3 buckets as data sources Service Quotas support Hybrid search, metadata filters, custom prompts for the RetreiveAndGenerate API, and maximum number of retrievals.

APIs 107

APIs Enterprise Scripts Accountability 107

Cincom

MAY 8, 2024

By making communication a priority, companies see growth across all metrics. The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Continuously analyze performance metrics on automation to refine over time.

Best practices 52

Best practices Metrics Education CRM 52

AWS Machine Learning

MAY 1, 2024

Validation loss and validation perplexity – Similar to the training metrics, but measured during the validation stage. Use the model You can access your fine-tuned LLM through the Amazon Bedrock console, API, CLI, or SDKs. Training perplexity – A measure of the model’s surprise when encountering text during training.

APIs 104

APIs SaaS Accountability Chatbots 104

AWS Machine Learning

AUGUST 3, 2022

For example, the information can include a description of the feature, the date it was last modified, its original data source, certain metrics, or the level of sensitivity. education – Level of education (one-hot encoded, such as basic 4y or high school ). job – Type of job (one-hot encoded, such as admin or services ).

APIs 81

APIs Engineering Entertainment Education 81

Enghouse Interactive

OCTOBER 21, 2020

With so many areas where Augmented Conversations (enabled by AI) can help, Steve stated that he’s often asked by Contact Center managers what to do and how best to do it.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Enghouse Interactive

JULY 10, 2018

Contact Babel 2017 DMG says, “It can be stated with some confidence that first-contact resolution is seen as the key to a successful contact center: 76% of the report’s respondents place first-contact resolution as being one of the top 3 metrics that are most influential on customer satisfaction, with 31% stating it as being no.1.”.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

DECEMBER 22, 2023

Although new components have worked their way into the compute layer (fine-tuning, prompt engineering, model APIs) and storage layer (vector databases), the need for observability remains. In production, these logs and evaluation metrics can be processed at scale with TruEra production monitoring. on(Select.Record.calls[0].args.args[0]).on_output()

Feedback 96

Feedback Engineering Metrics APIs 96

AWS Machine Learning

APRIL 22, 2024

Examples of tools you can use to advance sustainability initiatives are: Amazon Bedrock – a fully managed service that provides access to high-performing FMs from leading AI companies through a single API, enabling you to choose the right model for your sustainability use cases.

Best practices 115

Best practices Benchmark Transportation Engineering 115

AWS Machine Learning

NOVEMBER 22, 2023

Define goals and metrics – The function needs to deliver value to the organization in different ways. Establish regular cadence – The group should come together regularly to review their goals and metrics. This allows the workload to be implemented to achieve the desired goals of the organization.

Finance 83

Finance Best practices APIs Accountability 83

AWS Machine Learning

NOVEMBER 22, 2023

Be sure to check out the session on the just launched PartyRock , an educational tool for providing any builder with low-friction access to learn through experimentation in a foundation model playground built on Amazon Bedrock. Paxton Hall is a Marketing Program Manager for the AWS AI/ML Community on the AI/ML Education team at AWS.

Engineering 113

Engineering Best practices APIs Government 113

AWS Machine Learning

NOVEMBER 22, 2023

There are service limits (or quotas) for these services to avoid over-provisioning and to limit request rates on API operations, protecting the services from abuse. Collect metrics from the IDP workflow, automate responses to alarms, and send notifications as required to your workflow and business objectives.

Best practices 83

Best practices APIs Accountability Enterprise 83

AWS Machine Learning

JUNE 7, 2023

LLM training on SageMaker SageMaker is a collection of managed APIs for developing, training, tuning, and hosting machine learning (ML) models, including LLMs. TII used transient clusters provided by the SageMaker Training API to train the Falcon LLM, up to 48 ml.p4d.24xlarge 24xlarge instances, cumulating in 384 NVIDIA A100 GPUs.

Technology 90

Technology APIs Engineering Education 90

SmartKarrot

MAY 24, 2022

Monitoring customers’ key performance metrics and taking necessary actions to improve them. Driving adoption, setting KPIs and success metrics and demonstrating ROI. Educate your customers so they understand and use Showpad’s powerful features to the fullest.

Upselling 3

Upselling Education APIs Advertising 3

AWS Machine Learning

MAY 8, 2023

To use TensorRT as a backend for Triton Inference Server, you need to create a TensorRT engine from your trained model using the TensorRT API. Inference requests arrive at the server via either HTTP/REST or by the C API , and are then routed to the appropriate per-model scheduler. tar.gz", ) print(json.loads(response["Body"].read().decode("utf8")))

Engineering 84

Engineering APIs Best practices Scripts 84

AWS Machine Learning

DECEMBER 6, 2023

To create a database, you will need a free API key from Pinecone. import pinecone import os # add Pinecone API key from app.pinecone.io Name the index retrieval-augmentation-aws and align the index dimension and metric parameters with those required by the embedding model (MiniLM in this case).

APIs 95

APIs Finance Management Metrics 95

Pointillist

JULY 25, 2018

Success Metrics for the Team. Ultimately, the biggest success metric for the Champion is to be able to show the Executive Sponsor and key Stakeholders that real business value has been gained through the use of customer journey analytics. Success Metrics for the Project. Success Metrics for the Business. Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

AWS Machine Learning

DECEMBER 1, 2022

They show the usage of various SageMaker and JumpStart APIs. This notebook demonstrates how to deploy AlexaTM 20B through the JumpStart API and run inference. This notebook presents an illustrative example to predict if a person makes over $50,000 a year based on information about their education, work experience, gender, and more.

APIs 90

APIs Benchmark Advertising Banking 90

AWS Machine Learning

NOVEMBER 25, 2022

Defining the right objective metric matching your task. When our tuning job is complete, we look at some of the methods available to explore the results, both via the AWS Management Console and programmatically via the AWS SDKs and APIs. Collects metrics and logs. Amazon SageMaker Automatic Model Tuning. Runs the training.

Scripts 76

Scripts APIs Metrics Construction 76

AWS Machine Learning

DECEMBER 1, 2023

SageMaker Canvas provides various metrics like accuracy, precision, and F1 score depending on the type of the model. The following screenshot shows the accuracy and a few other advanced metrics for this binary classification model. After the model is built, you can look at the model performance.

Engineering 87

Engineering Enterprise APIs Metrics 87

ChurnZero

JANUARY 3, 2020

Set ambitious metrics goals. Our detailed API Documentation , which helps customers build advanced implementations using their subscription data. Set ambitious metrics-driven goals. That’s why we picked First Reply Time as our guiding metric that served as a measure of our performance. Let’s review each in more detail.

SaaS 64

SaaS Metrics Engineering Feedback 64

SharpenCX

AUGUST 1, 2022

Moving to a platform with out-of-the-box integrations and open REST APIs give you the freedom and flexibility you need to build custom solutions. Their reports did not show them the exact metrics they needed to see – leading to inefficiency in how OLE used their data. Cohesion is your goal. Changing your tech stack sounds daunting.

Contact center software 67

Contact center software Contact Center Self service Virtual Agent 67

AWS Machine Learning

MAY 9, 2023

Inference requests arrive at the server via either HTTP/REST or by the C API and are then routed to the appropriate per-model scheduler. SageMaker MMEs offer capabilities for running multiple deep learning or ML models on the GPU at the same time with Triton Inference Server, which has been extended to implement the MME API contract.

APIs 83

APIs Scripts Best practices Enterprise 83