aircall

AUGUST 18, 2022

Most of our internal APIs are REST , but we are introducing GraphQL APIs for our client applications with great results. . JIRA, Confluence, and Service Desk are the central pillar for organizing the product backlogs, support queues, and managing internal documentation. Our QA teams write most of their tests in Python.

SaaS 62

SaaS Engineering APIs Management 62

JustCall

MAY 26, 2022

JustCall is a cloud phone system for sales and support teams. Sales reps can make more phone calls by automatically logging all phone calls in the CRM. On an average, a sales person spends 30 seconds to 2 minutes after every call to log the call in the CRM. What will be the sales process? How it works?

CRM 98

CRM APIs Sales Technology 98

AWS Machine Learning

NOVEMBER 22, 2022

They need to translate and localize content such as marketing materials, product content assets, operational manuals, and legal documents. Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. API Gateway validates the API key.

APIs 70

APIs Enterprise Accountability industry standards 70

TechSee

MARCH 16, 2023

An example would be reading a mix of numbers and letters on the serial number of a specific electronic instrument or even a receipt for a sale. OCR is a critical component of computer vision applications, such as document scanning, automated data entry, and ID recognition. To learn more, contact us.

APIs 109

APIs CRM Technology Sales 109

AWS Machine Learning

MARCH 25, 2024

Applications must have valid credentials to sign API requests to AWS services. The specialized Amazon Transcribe Call Analytics APIs have a built-in capability to redact PII in both text transcripts and audio files. Refer to Amazon Transcribe documentation to dive deeper into the service details.

Best practices 83

Best practices APIs Transportation Personalization 83

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis.

APIs 68

APIs CRM Feedback B2C 68

AWS Machine Learning

APRIL 24, 2023

In the global retail industry, pre- and post-sales support are both important aspects of customer care. Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about the content of a document or text. API Gateway bypasses the request to Lambda.

APIs 62

APIs Customer Experience Feedback Chatbots 62

TechSee

AUGUST 31, 2022

Your team should be able to invoke a document signature capability, or when requested by the end-user, run a speed test or even remotely control the end-user’s computer in order to help them complete their desired task. How do they ensure reliability of their APIs as they regularly update and iterate? Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. We address that information cutoff by coupling the LLM with a Google Search API to deliver a powerful Retrieval Augmented LLM (RAG) that addresses Schneider Electric’s challenges.

Healthcare 103

Healthcare APIs Engineering Accountability 103

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Zoominfo owns it, and it focuses on sales intelligence use cases. CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption.

APIs 90

APIs Engineering Government Telecommunications 90

VirtualPBX

NOVEMBER 10, 2020

In our case, we built connections to Zapier and the VirtualPBX API to automate the receipt of new text messages and provide an interface for sending individual replies to customers. Buttons, and Leveraging the VirtualPBX API. Airtable has good documentation and a decent community.”. This is pure JavaScript,” Baker said.

APIs 75

APIs Accountability Scripts Marketing 75

AWS Machine Learning

DECEMBER 21, 2022

Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. With Amazon Kendra, you can configure multiple data sources to provide a central place to search across your document repository. Select Enable OAuth Settings to expand the API (Enable OAuth Settings) section. Opportunity*. Custom Objects*.

Enterprise 76

Enterprise Accountability APIs CRM 76

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. If you’re considering implementing a document automation solution for your organization, there are several key capabilities to evaluate during your search. What Is Document Automation?

Enterprise 40

Enterprise CRM APIs Customer retention 40

Babelforce

NOVEMBER 4, 2021

You can use the WhatsApp Business app, or integrate the platform with your existing tools using the API. Use this for queries about topics such as: Opening hours Order updates Account status checks Simple sales processes. #4 WhatsApp makes it easy for businesses to provide support via the platform. 4 Deflect calls to WhatsApp.

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

Nicereply

JUNE 11, 2020

It makes it easier for you to communicate marketing messages to the appropriate users, provide quick and efficient support, and can even help with sales communications. With that information, you can create onboarding flows, email campaigns or documentation that people will be happy to use. Want your support reps to be proactive?

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

Solvvy

JUNE 17, 2021

Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. Automation and personalization also serve an important role in retention, sales enablement, and upsell opportunities.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

SmartKarrot

MAY 18, 2023

Work together with sales and support to create and deliver engagement plans that achieve the goals of the client. Aid sales in spotting expansion possibilities or renewal threats. Using our API documentation as a guide, you will instruct your consumers on “What” and “How” to proceed.

APIs 19

APIs Engineering Sales Analytics 19

aircall

NOVEMBER 16, 2022

As an operations leader, finding a system that integrates with your team, streamlines processes, increases customer engagement, boosts sales, and optimizes operations is a daunting task. Document sharing. What You Need to Know About 3CX. Free Trial? Number of Entry-Level Integrations: 0. ??Entry-Level Entry-Level Features: .

CRM 62

CRM call center software APIs Government 62

AWS Machine Learning

MAY 9, 2024

It is designed to be deeply integrated into the FAST platform and use all of Verisk’s documentation, training materials, and collective expertise. Having that transparency helped Verisk identify areas of the system where their documents were lacking and needed some restructuring.

Engineering 106

Engineering Customer Support APIs Government 106

Help Scout

SEPTEMBER 2, 2021

Working with users who want to design sites using our API. Creating documentation and materials to help educate both your customers and fellow team members on technical aspects of the product. You have 2+ years of relevant solutions/sales/support engineering experience for a cloud-based software company. React, Angular, etc.),

Technical Support 102

Technical Support Engineering APIs Education 102

JustCall

OCTOBER 4, 2022

Used by over 6,000 global brands, JustCall is one of the leading cloud-based phone systems that’s built for sales and support teams. Why JustCall as an Alternative to Facebook Messenger: JustCall is a clean cloud-based phone system that empowers sales, customer support, and marketing departments with cutting-edge texting capabilities.

Advertising 52

Advertising CRM Feedback Enterprise 52

Spearline

JANUARY 23, 2018

” How about full endpoint documentation for all our products. An API (Application Programming Interface) will enhance your utilisation of our platform. For a free trial of our testing products or for more information contact sales@spearline.com. We asked ourselves, ”how can we make it better for you as a customer?”

Call flow 40

Call flow Benchmark APIs Big data 40

Help Scout

MAY 12, 2021

Product quality, pricing, competition, the work of marketing and sales teams, and economic conditions all play a role. Your sales team. There can be a long gap between the new customer’s sign-up and when they begin receiving the value that your marketing or sales might have promised them. Your existing support team.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

NobelBiz

NOVEMBER 27, 2023

Enhanced Call Categorization: Modern call logging software allows businesses to categorize calls based on specific criteria, such as sales inquiries, customer complaints, or general inquiries. Lead Identification: Call logging software helps sales teams recognize potential leads by categorizing calls based on specific criteria.

Call Logging 59

Call Logging voip Contact center software CRM 59

Amity

SEPTEMBER 14, 2017

The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. New JavaScript Library Methods in Activity Tracking API. The documentation and examples have been updated at developer.getamity.com. New Properties. Last invoice properties: amount, date, due date, number.

Accountability 61

Accountability APIs Engineering CRM 61

aircall

DECEMBER 19, 2022

Entry-level features: Up to 20 users, voicemail-to-text, team messaging, business phone or toll-free numbers, document sharing. With real-time call whispering and on-demand analytics , sales mentors can influence prospect and customer conversations as they happen. Pricing: Starting from $19.99 per user per month .

voip 62

voip Analytics APIs Interactive Voice Response 62

ChurnZero

MARCH 7, 2019

Job Opening: Sales Engineer. Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Sales Engineer. As a Sales Engineer , you are the technical expert during the sales process. Provide pre-sales support to Sales team, partners and prospective customers.

Engineering 8

Engineering Sales SaaS APIs 8

Amity

SEPTEMBER 14, 2017

The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. New JavaScript Library Methods in Activity Tracking API. The documentation and examples have been updated at developer.getamity.com. New Properties. Last invoice properties: amount, date, due date, number.

Accountability 51

Accountability APIs Engineering CRM 51

CSM Magazine

MARCH 13, 2020

Renewal bots provide customers with an instant and seamless experience, allowing them to complete the customer journey in a matter of minutes, uploading documents and verifying their ID, from the comfort of their mobile device.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. The cost associated with training models on recent data is high.

APIs 97

APIs Healthcare Scripts Engineering 97

JivoChat

MAY 15, 2023

This will help you to develop more effective marketing and sales strategies to gain visibility and convert leads into customers. Identify their main strategies, the average book price, and what sales channels they use, and look for ways to make your bookstore stand out from them. What social media platform do they use the most?

Analytics 75

Analytics Sales Marketing Management 75

JustCall

APRIL 5, 2023

This team: Promotes products Builds customer relationships Communicates customer needs to the sales and marketing teams 5.Developing This team: Promotes products Builds customer relationships Communicates customer needs to the sales and marketing teams 5.Developing Top 5 Customer Success Tools Every Business Must Use 1. out of 5.

Management 52

Management CRM Analytics Customer retention 52

Amity

FEBRUARY 11, 2018

Any tickets where customers are flustered need to be documented and acted on appropriately. Stripe has multiple extensions and API opportunities that enable you to manage credit card expirations. Taking a sales-like perspective and executing an in-depth business review will show you’re not taking anything for granted.

APIs 76

APIs Upselling SaaS Self service 76

Pointillist

SEPTEMBER 10, 2020

Process Mining Many chief financial officers, CIOs, digital officers and operations analysts rely on process mining to document, analyze and improve the efficiency of business workflows. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Cincom

MAY 8, 2024

Manufacturing companies see significant benefits from adopting Configure, Price, Quote (CPQ) software to simplify and automate their quoting and sales processes. Cloud-based CPQ delivers on these demands and brings sales workflows squarely into the future. Related: What Is Configure Price Quote Software?

APIs 52

APIs Enterprise SaaS Engineering 52

Inbenta

JUNE 21, 2022

This means that most help content is treated as internal documents that customers can only access through your portal or website. Most knowledge management tools or help sites do not allow Google to index the help content they host. At least, not by default. Increase visibility against your competition.

Engineering 52

Engineering APIs Best practices Management 52