Data Integration Tools & The VirtualPBX API

VirtualPBX

You collaborate through video streaming; share multi-user, online documents like spreadsheets; and store files in cloud servers. The API makes our system flexible, and it helps us integrate with other data integration tools to make your phone plans work well for your business.

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Keep Your Documentation Up-to-date with These 3 Tasks

Nicereply

Documentation is frequently the first interaction that a customer has with your product and brand. When someone is having trouble, 91% of them prefer to read documentation rather than ask someone for an answer. Documentation allows your customers to cut the metaphorical line.

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Play the Game of Telephone with the Nexmo Voice API

Nexmo

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. The Google Cloud Platform documentation has excellent documentation on getting up and running with a new account. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Adding our API credentials. Add API Credentials.

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Play the Game of Telephone with the Nexmo Voice API

Nexmo

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. The Google Cloud Platform documentation has excellent documentation on getting up and running with a new account. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Adding our API credentials. Add API Credentials.

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Build a Conference Call with the Nexmo Voice API and Ruby on Rails

Nexmo

In this walkthrough, we are going to create a Ruby on Rails conference call application that utilizes the Nexmo Voice API. Within the Nexmo documentation, a conference call is also referred to as a conversation , and we will be using these terms interchangeably. We are going to accomplish the following tasks to create a conference call (“conversation”) with the Nexmo Voice API: Create a Rails application. Nexmo Voice API Overview.

APIs 70

Build a Conference Call with the Nexmo Voice API and Ruby on Rails

Nexmo

In this walkthrough, we are going to create a Ruby on Rails conference call application that utilizes the Nexmo Voice API. Within the Nexmo documentation, a conference call is also referred to as a conversation , and we will be using these terms interchangeably. We are going to accomplish the following tasks to create a conference call (“conversation”) with the Nexmo Voice API: Create a Rails application. Nexmo Voice API Overview.

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Audit Phone Calls with Event Sourcing in.NET

Nexmo

Luckily for us, Vonage has a fantastic API for tracking phone calls ! We’ll use the Vonage API and build a.NET Core application that stores and displays this information by using event sourcing. Vonage API Account. To complete this tutorial, you will need a Vonage API account.

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Using Web Components in a React Application

Nexmo

Vonage API Account. To complete this tutorial, you will need a Vonage API account. Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard. ” The documentation has more info and offers alternatives.

Give Your AC Unit a Voice with Nexmo VAPI and Sensibo

Nexmo

With the Nexmo Voice API , you can give your Internet-connected home devices a phone number and a voice. Sensibo API Account. You will need your API credentials from both Nexmo and Sensibo. API Credentials. Sensibo API Credentials. Nexmo API Credentials.

How To Build a Voicemail with ASP.NET Core and NancyFX

Nexmo

In my opinion, “Call me Maybe” sounds more exciting than “You’ve got mail” So if like me, you’d like to provide someone – your customers perhaps – with a phone number where they can leave you a message, you create your own voicemail powered by Nexmo Voice APIs. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post.

How To Build a Voicemail with ASP.NET Core and NancyFX

Nexmo

In my opinion, “Call me Maybe” sounds more exciting than “You’ve got mail” So if like me, you’d like to provide someone – your customers perhaps – with a phone number where they can leave you a message, you create your own voicemail powered by Nexmo Voice APIs. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post.

How to Play an Audio Stream into a Phone Call with Python

Nexmo

Using the Voice REST API (VAPI). Using the Voice API (VAPI). Make sure you make a note of your API_KEY and API_SECRET , which you can find in the Nexmo Dashboard. npm install nexmo-cli -g nexmo setup <api_key> <api_secret> Install the Python Client Library. The client library simplifies the job of making REST API calls – for example, it creates JWTs dynamically for you. Developer Tutorial Voice audio ncco python Voice API

How to Play Audio Into a Call With ASP.NET Core MVC

Nexmo

In this tutorial, we’ll be exploring how to get off the ground playing audio into calls with Vonage’s Voice API and ASP.NET Core MVC. Vonage API Account. To complete this tutorial, you will need a Vonage API account.

Handle an Inbound Phone Call with Python

Nexmo

Make sure you make a note of your API_KEY and API_SECRET , which you can find in the Nexmo Dashboard. npm install nexmo-cli -g nexmo setup <api_key> <api_secret> Install the Python Client Library. The client library simplifies the job of making Nexmo API calls. In this article it is used to make a single REST API call – “Update Call” You can learn how to install the Python Client in its repo.

The IoT Chronicles Part 2: Three Big Security Threats—and How to Solve Them

Avaya

Open APIs: An open API model is advantageous in that it allows developers outside of companies to easily access and use APIs to create breakthrough innovations. At the same time, however, publicly available APIs are also exposed ones. Promoting openness means anyone can write new APIs (which is a good thing), but that can cause some challenges in the market. Executive Thought Leadership API Avaya BOG Internet of Things IoT security

How to Create a Conference Call with Java

Nexmo

Check out our documentation on Nexmo Developer where you can learn more about call flow or Nexmo Call Control Objects. Developer Tutorial Voice conference call devrel java Voice APIIn this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. The example code is on GitHub.

How to Build a Caller ID Web App Powered by Whitepages Pro using Twilio’s Javascript Client

Whitepages Pro

Well if you used Twilio’s Lookup tool to do this, you would make another API call to get the information which was already available to the server. There is plenty of existing documentation on setting up a repository so we won’t touch on that in this post. Click on ‘Your Apps’ -> ‘Create New App’ -> Keep the cluster set as mt1 (or dig into the documentation for other options) -> Front-end: Vanilla Javascript, Back-end: Ruby -> ‘Create My App’.

3 steps to customer survey automation

delighted

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past.

Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center.

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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center.

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Apps & integrations

Stratifyd

There are three primary ways to work with third-party services in Ghost: using Zapier, editing your theme, or using the Ghost API. Integrate any dynamic forms from Google or Typeform to capture data Just about anything which uses JavaScript, APIs and Markup. Using the Public API Ghost itself is driven by a set of core APIs, and so you can access the Public Ghost JSON API from external webpages or applications in order to pull data and display it in other places.

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18 Great FAQ Examples to Improve Your Self-Service Support

Help Scout

So in addition to helping existing customers, great documentation can help you acquire new customers. Most technical documentation does a great job of breaking down, step-by-step, what the user needs to do to accomplish their goal.

Does your CCM solution have enough horsepower?

Quadient

Per Forrester “businesses will need collaborative editing and document sharing to generate signable agreements, contracts, and proposals. Document generation will be packaged with contract and proposal support and linked to e-signature platforms.” .

Building a Business SMS Airtable Template

VirtualPBX

In our case, we built connections to Zapier and the VirtualPBX API to automate the receipt of new text messages and provide an interface for sending individual replies to customers. Buttons, and Leveraging the VirtualPBX API. Airtable has good documentation and a decent community.”.

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5 Best Knowledge Management Software Options

CSM Magazine

This knowledge management system offers an omnichannel experience together with a comprehensive list of services including Cognitive Decision Trees, How-to-guides, Knowledge base, Document management system, Remote visual assistance, and adaptive self-service. Document 360.

Is WhatsApp Integration for Customer Support Worthwhile?

Babelforce

You can use the WhatsApp Business app, or integrate the platform with your existing tools using the API. In some territories, businesses doing distance-selling need to show documents or get an e-signature; WhatsApp’s multimedia functionality is a great help with that too! #6

Supercharging Your Tech Stack with Totango: Elevate Your Data File Storage

Totango

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Dropbox allows users to edit and share documents, back up important files and collaborate with team members directly from the platform.

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3 Quick Principles of Re-engineering a Process in Salesforce

Aria Solutions

Certainly, documenting the design of a solution delves deeper than what was talked about in my webinar series, so let’s cut to the chase. Currently, my team writes a short design document for each user story we’ve identified.

Quick Principles of Re-engineering a Process in Salesforce

Aria Solutions

Certainly, documenting the design of a solution delves deeper than what was talked about in my webinar series, so let’s cut to the chase. Currently, my team writes a short design document for each user story we’ve identified.

What Timeframe for an AI Chatbot Project?

Inbenta

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process.

Introducing Odin: Machine Learning Operations at Scale

Interactions

Odin provides a simple API for launching and monitoring jobs and resources over a cluster. Odin is completely written in Python and communicates with Kubernetes using the official API.

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Collaborating Remotely: How Guru Keeps Your Company Connected

Guru

Adapting to every one of your team’s needs : Guru’s API makes for a seamless connection with any application, making Guru work however and wherever you want it to. Guru’s API. Guru’s API takes “living where you work” to the next level.

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Best Collaboration Tools for Businesses

CSM Magazine

Google Documents. By now most people whose work involves online collaboration have likely used Google Documents for at least some aspect of their work. API collaboration tools are the glue that keeps development teams on track and involved in one another’s work.

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Why Voice Chatbots Are Set to Disrupt Customer Service

Inbenta

Twilio Voice API gives developers control over their calls, with APIs built for a wide variety of uses from basic phone-to-phone calling, app-to-phone calling, Interactive Voice Response (IVR), conference calling, SIP interfacing, call recording, transcription, call tracking, and more.

Business Agility Through Modernization

ConvergeOne

Anyone who uses Microsoft Office will absolutely want to have Microsoft Teams for the document sharing and collaboration alone. Get your company DNS records configured for the Avaya Cloud and its Apple Push Notification, API.

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EnghouseUC

Enghouse Interactive

Customers: using webchat, voice, document sharing, and even video chat, on an interchangeable basis, ensures customers and agents can communication efficiently and effectively, minimizing wasted time and eliminating confusion.

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Pros and Cons of Using the Built-in Front CSAT Solution

Nicereply

This document will give you a comprehensive view of what you can expect from the Front CSAT survey. From that point of view, it is a practical thing that you don’t need to create a new account, copy API keys, or worry about incorrect credentials.

LiveChat for Managers: Measure your Customer Service ROI

LiveChat

Use API to create custom reports and make those in charge happy. If you have to show a person in charge that LiveChat brings you revenue, or… you are that person yourself, I encourage you to use our API. By pulling LiveChat data using our Rest API you can create custom reports. The API is fully documented , which makes it easy to implement. These additional information can be added to the goal via API.

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Step up Customer Assistance with Live Video Support

TechSee

Billing issues: Agents can use live video interactive assistance when a shared view of a document is required to solve issues such as billing inquiries, invoice clarification, personal detail updates, coupons, returns and damaged goods. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow.

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How to Write a Tier 2 Support Job Description + 5 Examples

Help Scout

Working with users who want to design sites using our API. Creating documentation and materials to help educate both your customers and fellow team members on technical aspects of the product. HTML, CSS, JavaScript, APIs, and debugging tools (i.e.,