TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Call flow 141

Call flow Technical Support Sales APIs 141

JustCall

APRIL 9, 2024

> OpenPhone: A cloud-based dialer with smart call routing and integrations. > > GoTo Connect: A cloud-based app with call routing and video conferencing capabilities. > These features allow you to assign calls based on agent availability, skillset, geo-location, and customer needs. Multi-level IVR.

voip 40

voip Sales Scripts CRM 40

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Smooth Integration with Go-to Business Communication Tools The best cloud phone systems for small businesses integrate with productivity apps that your call center already uses. Why Choose JustCall?

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

APRIL 5, 2023

Automatic saving of customer details – Calls, texts, voicemails, etc. are automatically stored on the connected CRM, without the need for any manual intervention. Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 3, 2023

Some platforms offer video conferencing and messaging too. JustCall has an autodialer that remotely makes calls and connects to a human agent only when the call is received. The automatic customer details saving feature stores calls, texts, voicemails, etc., on the connected CRM. Internal extensions for each agent.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). babelforce’s no-code call flow builder empowers CX Makers to build, test and update agent workflows and customer journeys.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52

JustCall

APRIL 3, 2023

Its helpful CRM integrations mean that your organization’s workflow can be unified and seamless. RingCentral Overview RingCentral aims to unite all communication methods on a central platform, such as: Phone SMS Fax Messaging Video, etc. user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52