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When to Use Webhooks vs APIs for App Data Sync

Avoxi

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data.

APIs 118
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What is an API?

Babelforce

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52
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CRM Integration: The 2023 Guide

JustCall

Customer Relationship Management (CRM) software is the bedrock of organizations today. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. What is CRM Integration? What Are the Different Types of CRM Integration Services? These include: 1.

CRM 52
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No API Integration in Your Call Center? You’re Basically Banning Collaboration.

Babelforce

We’re talking about things like: CRM Helpdesk Dialer IVR ACD. … Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. See, your CRM only knows “CRM speak”. and a dozen others. Sure thing!

APIs 52
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What is Contact Center CRM? A Beginner’s Guide

JustCall

This is where you need a contact center CRM integration. This guide will explore the what, why, and how of contact center CRM integration. What is a Contact Center CRM? CRM is short for Customer Relationship Management, a software tool companies use to track all interactions with their current and prospective customers.

CRM 52
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82