What Are API Integrations? 5 Ways They Help Businesses Thrive

Jive

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. Advantages offered by API integrations.

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agileBase Uses NameShouts API

NameShouts

The post agileBase Uses NameShouts API appeared first on Nameshouts. Diversity Inclusion CRM Customer Relationship Management Name PronunciationWe’re big fans of agileBase, so it was quite exciting to work with them on producing this post.

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Basic Research Builds B2C Business with Custom CRM Integration

NICE inContact

A custom-built integration between NICE inContact and the company’s Dynamics 365 CRM system has enabled Basic Research to track every sale and contact, across every customer touchpoint. CXone APIs ensure that overflow volume is handled expeditiously and accurately, too, by automatically contacting the BPOs for particular call types. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.

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Kunnect Completes Salesforce API Integration

Kunnect

We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system.

APIs 59

Talkdesk’s Easy Contact Center and CRM Integration

Talkdesk

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce.

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Talkdesk’s Easy Contact Center and CRM Integration

Talkdesk

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce.

CRM 52

Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

Avaya

That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration. The Avaya CRM Connector enhances the relationship between Salesforce and the underlying foundation of the contact center.

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Why Tech Start-Ups Should Start Their Customer Journeys Early

Aria Solutions

The Power of CRM in Building Customer Journeys. Customer Relationship Management (CRM) is a key aspect of the customer journey and should be done using the right tools instead of improvisation. Investing into a CRM tool as soon as the product gets released is a logical choice.

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8x8 Launches Speech Analytics and Integration Framework

8x8

8x8’s new integration framework is powered by microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications to create one system of engagement.

Why Tech Start-Ups Should Start Their Customer Journeys Early

Aria Solutions

The Power of CRM in Building Customer Journeys Customer Relationship Management (CRM) is a key aspect of the customer journey and should be done using the right tools instead of improvisation. Investing into a CRM tool as soon as the product gets released is a logical choice.

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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content!

Introducing Plug and Play Business Application Connectors for Webex Contact Center

Cisco - Contact Center

We’ve taken this one step further, by creating out-of-the-box connectors for some of the most commonly used CRM and ticketing applications used by our customers – Salesforce, Microsoft Dynamics, Zendesk, and ServiceNow. In addition, contact center supervisors have unified reporting for business app and contact center interactions, which means that no costly API custom mash-up of data is required. Collaboration contact center crm customer experience omni-channel Open

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Evaluating if the integration between your WFM & CX platform will be a big “Yes”

teleopti

It is not uncommon to have completely different software solutions for phone calls, chats, emails, and CRM cases. Will the platform integrate with our current software, such as CRM, surveys, or call recording/Quality Monitoring?

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Introducing Plug and Play Business Application Connectors for Webex Contact Center

Cisco - Contact Center

We’ve taken this one step further, by creating out-of-the-box connectors for some of the most commonly used CRM and ticketing applications used by our customers – Salesforce, Microsoft Dynamics, Zendesk, and ServiceNow. In addition, contact center supervisors have unified reporting for business app and contact center interactions, which means that no costly API custom mash-up of data is required. Collaboration contact center crm customer experience omni-channel Open

APIs 40

Has WhatsApp Video Missed a Trick?

Avaya

That means not only with other social platforms but also with business applications that enterprises use such as the contact center, CRM system, and many others. Developers APIs Avaya Chatbot Customer Experience innovation Video Whatsapp Video

Salesforce Data Loads: Using Feature Switches to Manage Apex Triggers

Aria Solutions

Now, let’s add a record to turn off triggers, by clicking the “Manage Records” button or link and select “New” I named the record “All Triggers”, used the default API name, and left the “Turned Off” checkbox unselected.

Softphones – Finding the Last Piece for Your Salesforce Service Cloud Puzzle

Aria Solutions

Does the softphone provide an API for additional integration? An API would allow for the most flexible integration. Agent Efficiency Salesforce Integration System Integration CRM omnichannel Open CTI Salesforce SoftphonesMany companies are using Salesforce Service Cloud with Omni to engage with customers and handle their service requests. With Service Cloud, you can connect with your customers through social media channels, email, and chat.

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Can contact center infrastructure solutions integrate with home-grown servicing systems or only commercially available CRMs?

DMG

Answer: Although many contact center infrastructure vendors offer pre-built, out-of-the-box integrations with leading customer relationship management (CRM) solutions like Salesforce, Zendesk, Microsoft Dynamics, etc., To integrate with a customer data repository, whether a CRM or internal servicing system, contact center infrastructure providers use computer telephony integration (CTI) technology.

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Release Notes: Channel-Based Reports Are Rolling Out!

Help Scout

Reminder: We’re retiring Mailbox API 1.0 We’ve got a big change to our API just around the corner, and it may require action on your part. On June 6th, we’ll be saying goodbye to our legacy Mailbox API 1.0. If you’re currently using the Mailbox API 1.0, Mailbox API 2.0:

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Call Recording for BPOs and Call Center Outsourcers

OrecX

open API) so you can easily integrate the recorder with your clients’ existing applications (CRM, ERP, SFA). Open API so you can pull data from your CRM system into the quality monitoring system.

Call Recording for BPOs

OrecX

Full, open interoperability with other systems - CRM, speech analytics, etc. open API) so you can easily integrate the recorder with your existing applications (CRM, ERP, SFA).

Overwhelmed by needing to modernize your contact center? Start here.

NICE inContact

What level of integration to external systems (as in CRM) do my agents need? What’s the incremental value of QM (quality management), WFM (workforce management), Analytics, and API (applied programming interfaces) to the performance of my contact center? At some point, every contact center faces the stark reality of needing to modernize. You may still be spending hours creating reports on spreadsheets. You’ve got teams of agents but only rudimentary quality monitoring.

6 Ways to Securely Implement your AI-based Chatbot

Inbenta

Secure your access to RESTful API services. Choose providers with at least access to a RESTful API with a two-layer authentication. Keep the API security keys safe to limit access to the API services.

What to Expect From Magento 2.3

iCiDIGITAL

The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. Apollo for efficient API interactions. GraphQL is a query API language used for PWA storefronts to transfer data efficiently. GraphQL allows developers to grab smaller amounts of data by making fewer API requests and receiving smaller responses. ASYNC API. Gone are the “old school ways” of REST API, as Albin describes it.

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10 Must Haves for Cloud-Based Customer Engagement Platforms

Aspect

A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience.

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2018: New Ways Cloud Will Enhance Customer Care

NICE inContact

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. So many companies are enjoying the benefits of having moved their contact centers to the cloud over the past few years.

Call Tracking: Where Phone Calls Enhance Digital Marketing and Service

DMG

integration with customer relationship management (CRM) systems for automated lead creation; web-form tracking; call recording capabilities; and speech analytics to automatically score calls, identify caller intent and urgency, and analyze lead conversions. Call tracking solutions leverage data from CRM systems and proprietary application programming interfaces (APIs) to deliver personalized experiences that promote increased conversion rates and more satisfied customers.

Accelerate CX Innovation with an Open Development Platform

NICE inContact

These specialized CX services are accessible via development-friendly API’s. If you are a software developer then you’re familiar with the adage “code once, use everywhere”. Code reuse saves time.

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Hoveround Successfully Navigates Customer Service – Increases Lead Conversion 116%

NICE inContact

And most importantly, perhaps, the on-premise PBX wasn’t integrated with Hoveround’s CRM. With a suite of CXone products, which also includes CXone Automatic Contact Distributor, CXone Interactive Voice Response, CXone Reporting and CXone APIs, Hoveround shows no signs of slowing down any time soon. You may be familiar with the Hoveround name, even if you haven’t used it products.

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Step up Customer Assistance with Live Video Support

TechSee

Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support.

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Seamless Customer Experience Requires Smart Integrations

Upstream Works

These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems.

New VirtualPBX Dash Plans Are Live

VirtualPBX

Enterprise’s 2,500 toll-free minutes stands alongside Private Storage for call recordings, access to the VirtualPBX API, and use of VirtualPBX Servers for dual use of Dash and VirtualPBX SIP Trunking. Ultimate joins 10,000 toll-free minutes with CRM Integration and access to Priority Customer Support. While many enterprises will want access to the API offered in the Enterprise plan, entrepreneurs can do well with base features and a set collection of calling minutes.

Top 4 Reasons for Live Chat Popularity

Comm100

Greetings can be automated, and customer information can be displayed from a CRM at the point a chat begins. Live chat takes care of this by seamlessly integrating into any technology stack with its flexible API. Most people who have used live chat as a customer know its?biggest?advantages:

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Do's & Don'ts for Selecting a Call Recorder

OrecX

Check to see if the vendor has verified integrations with your PBX vendor or your CRM system, for example. An open API will ensure interoperability with any application

Release Notes: Emojis, PHP Client Update + More

Help Scout

API: PHP client update. Add notes to conversations — You might use this along with the New Conversation trigger to look up details in a CRM, then add a note in Help Scout with additional details. We’ve updated the Capsule integration to use Capsule’s new API with OAuth 2.0,

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Pronounce names right with the NameShouts Chrome Extension

NameShouts

Because of this, we offer an API : software integration providing access to our database. The API presented a good opportunity for larger organizations to get access to NameShouts, but there was a small problem: people don’t understand the term “API.”

An Even Better Connection: What Salesforce’s Customer 360 Means to the Value of Voice Data

NewVoiceMedia

Hang around the CRM space long enough and you’re bound to hear the term “360-degree view of the customer.” For example, many voice conversations between the business and the buyer never make their way into CRM, simply because integration is often lacking. The advent of the cloud has made it easy for sales, marketing and support to implement systems that unintentionally re-build the data silos that CRM was supposed to knock down.

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GetApp Analysis Declares Aircall a Call Center Software Leader

aircall

Aircall integrates with dozens of the most popular CRM suites, helpdesk platforms, plus Zapier (for everything else). Using Aircall’s open API, users can create customizable integrations. Direct display of all CRM integrations. A Category Breakdown.

Your Agents are Not Superheroes! Increase Efficiency by Connecting Data Silos

Aria Solutions

Most agents are dealing with several disconnected systems, such as CRM, siloed voice and digital systems, and knowledge repositories, in an attempt to access customer interaction data. When telephony and other channels are integrated into CRM for omnichannel capabilities, agents can pull customer data and complete work without opening another window. When businesses discover a need for connecting CRM with a contact center platform, some of them start building a custom solution.

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Cloud-Based ACDs and Dialers Come of Age

DMG

The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). The worlds of interaction management and customer relationship management (CRM) are coming together. Once this happens, enterprises and small companies alike will be able to take advantage of the full functionality and intelligence that comes along with the CRM system.