AWS Machine Learning

NOVEMBER 2, 2023

In this post, we create a generative AI solution for teachers to create course materials and for students to learn English words and sentences. Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces.

APIs 108

APIs Education Transportation Accountability 108

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 103

APIs Construction Engineering Analytics 103

ChurnZero

MARCH 18, 2022

What’s up with you making less API calls this month? The post Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg appeared first on ChurnZero. Here, I need to be ongoingly monitoring your utilization and basically calling you and asking you why you’re not using more units.

SaaS 98

SaaS Metrics Enterprise Surveys 98

TechSee

JUNE 29, 2023

These integrations will encompass primary API data syncs and AI-to-AI integrations between the service AI and the various AI solutions provided by each platform. Not So Fast… Of course, there are also concerns about the human cost of AI in customer service. Will AI Replace Humans Entirely? These concerns are nothing new.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 75

APIs Benchmark Best practices Engineering 75

Nexmo

AUGUST 10, 2020

You can build extremely powerful and flexible contact center solutions with the Vonage Voice API. With the Vonage Voice API and our.NET SDK , this is a snap to do in ASP.NET Core ! There are multiple ways to record phone calls with the Vonage Voice API. Vonage API Account. Select API. I’m using version 3.1

APIs 62

APIs Construction Accountability contact center solutions 62

Nexmo

AUGUST 6, 2020

You can build extremely powerful and flexible contact center solutions with the Vonage Voice API. With the Vonage Voice API and our.NET SDK , this is a snap to do in ASP.NET Core ! There are multiple ways to record phone calls with the Vonage Voice API. Vonage API Account. Select API. I’m using version 3.1

APIs 62

APIs Construction Accountability contact center solutions 62

aircall

AUGUST 18, 2022

And, of course, our native Android and iOS apps are written in Kotlin and Swift, respectively. Most of our internal APIs are REST , but we are introducing GraphQL APIs for our client applications with great results. . We have a team relentlessly decomposing it to migrate to our new tech stack, making significant progress.

SaaS 62

SaaS Engineering APIs Management 62

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. Poor technical documentation.

Chatbots 140

Chatbots APIs Construction Best practices 140

AWS Machine Learning

FEBRUARY 14, 2023

For instance, faculty in an educational institution belongs to different departments, and if a professor belonging to the computer science department signs in to the application and searches with the keywords “ faculty courses ,” then documents relevant to the same department come up as the top results, based on data source availability.

Chatbots 79

Chatbots APIs Construction Engineering 79

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 107

Self service APIs Transportation Contact Center 107

Nexmo

AUGUST 7, 2020

In this tutorial, we’ll be exploring how to get off the ground playing audio into calls with Vonage’s Voice API and ASP.NET Core MVC. Of course, this will also work with Visual Studio and Visual Studio for Mac. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Prerequisites.

APIs 62

APIs Accountability Construction Interactive Voice Response 62

JustCall

APRIL 23, 2024

The leads are imported to the CRM via an API integration or by simply uploading a CSV file to the dialer. For example, say you’re an education company that sells test prep courses and needs more enrollment. If you’re using an auto dialer that comes as part of a broader sales dialer, then you’ll have to choose it as a dialing mode.

B2B 52

B2B Sales CRM APIs 52

Spearline

JULY 4, 2022

WebRTC provides developers with application programming interfaces (APIs) using Javascript, which allows for much more straightforward and speedier development. And, of course, as an open source project, WebRTC is constantly evolving and improving, with new use cases being found every day.

Enterprise 98

Enterprise APIs Metrics Technology 98

CSM Magazine

OCTOBER 26, 2021

This can be done without the need for any overcomplicated software solutions or tools; instead a simple and well-designed API will let you offer clients a streamlined way to both explore what services you can provide and to contract you if they like what they see. Treat deadlines as sacrosanct and clients will have nothing to complain about.

Customer Service 52

Customer Service APIs Personalization Feedback 52

BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. There are, of course, pros and cons to this option. Text-Ony Channels: A Great Compromise for Low-Volume Languages Most major CRMs include API options to seamlessly translate customer contact content, including real-time translation for channels like chat or social media. It’s our thing.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Fonolo

FEBRUARY 27, 2018

The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. Here are some ways their influence is going to be felt: New functions: When new functionality appears in Twilio or Amazon APIs, we can expect the overlying products to make it available soon after.

Call Center 99

Call Center APIs Contact Center SaaS 99

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. The engine then works to load the PyTorch Native.

Engineering 75

Engineering APIs Scripts Education 75

AWS Machine Learning

MARCH 29, 2023

The findings and recommendations of the evaluation reports inform UNDP management, donor, and program staff to better design future interventions, take course-correction measures in their current programs, and make funding and policy decisions at every level. Amazon Textract is used to extract data from PDF documents.

APIs 69

APIs Construction Metrics Technology 69

Avaya

NOVEMBER 16, 2016

As I continue this four-part IoT crash course, I’d be remiss in not discussing security. Open APIs: An open API model is advantageous in that it allows developers outside of companies to easily access and use APIs to create breakthrough innovations. At the same time, however, publicly available APIs are also exposed ones.

APIs 72

APIs Transportation Enterprise Healthcare 72

Babelforce

DECEMBER 9, 2021

Of course, sometimes, compliance regulations – such as GDPR – require all data to be housed in one central location. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. With an API integration, businesses can make use of omnichannel messaging to retain customers.

SaaS 52

SaaS APIs Contact Center CRM 52

Hello Customer

APRIL 2, 2020

A standard Hello Customer process uses an API connection or an FTP upload to connect your customer data with our system. And then, of course, there's ISAAC that helps you makes sense of people's feedback. Here's an overview: 1. Upload your data via excel. ISAAC Analysis.

Employee engagement 94

Employee engagement APIs Surveys Feedback 94

Smooch

APRIL 11, 2019

This will allow users to message each other across the three apps and presumably make life easier for businesses once WhatsApp’s Business API becomes generally available and Instagram introduces its own enterprise solution. Of course, Facebook’s version of interoperability doesn’t extend too far beyond its own walled garden.

APIs 61

APIs Government Enterprise Marketing 61

Mindtouch

JULY 23, 2018

During Hackathon 26, for example, the group learned how to use GraphQL to create a web API for a relation data store. This past Hackathon was about building a web app with AWS API Gateway and Lambda. The topic, Rapid Application Development with.NET Core & AWS Lambda, is of course fascinating—a hot area in cloud software.

APIs 48

APIs Engineering Technology 48

Fonolo

JUNE 13, 2023

Call abandonment then leads to higher repeat calling (which can strain the call center system) and, of course, dissatisfied customers. If the vendor is simply offering an API to build on, that’s a project that may never happen? Lower Abandon Rates When hold times are long, many callers will simply abandon their call and hang up.

Contact Center 104

Contact Center Abandon rate Call Center Wait times 104

3CLogic

OCTOBER 7, 2020

Thanks to Natural Language Processing (NLP), AI, Text-to-Speech (TTS), bots, and easy-to-use APIs, voice-enabled self-service to address simple inquiries such as the ones below, are far more feasible to apply today without impacting the customer experience. Today customers speak to their car, their phone, to Siri, etc.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

SmartAction

NOVEMBER 1, 2023

Of course, where and how you start are essential in any technology initiative, so in this article, we’ll provide a roadmap to ensure project success. It linked via API to internal data sources and current customer input to find a successful solution. Our virtual agents can solve 80% to 90% of customer problems.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

bold360 Blog

DECEMBER 10, 2020

Savio: Whenever you’re selecting technology, make sure that it’s not just capable of doing what you’re using it for, but that it ‘plays well’ with other systems within your organization, Does it have APIs available? How easy or hard is it to push or pull information from it through those APIs? Can that be done securely?

Self service 52

Self service APIs Technology Wait times 52

Inbenta

SEPTEMBER 4, 2018

Secure your access to RESTful API services. Choose providers with at least access to a RESTful API with a two-layer authentication. Keep the API security keys safe to limit access to the API services. When possible, include and host all necessary scripts in your secured web server. Secure your webhooks.

Chatbots 58

Chatbots APIs Scripts Enterprise 58

JivoChat

JUNE 8, 2022

On the internet, you can find several web development courses that are perfect for those who are looking to start a career in this area. The course focuses on helping you master front and back-end development, becoming a full-stack developer by the end of the course. . The Complete JavaScript Course 2022. Bootstrap 4.

APIs 75

APIs SaaS Engineering Best practices 75

Hello Customer

JUNE 30, 2022

Of course, you can also connect with any other application via API , which does require development on your end. We use open APIs to connect with CRMs, but the integration with Salesforce in Hello Customer is already taken care of since it’s an out-of-the-box solution that only requires a few configuration steps.

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

Of course, you can also connect with any other application via API , which does require development on your end. We use open APIs to connect with CRMs, but the integration with Salesforce in Hello Customer is already taken care of since it’s an out-of-the-box solution that only requires a few configuration steps.

Feedback 52

Feedback APIs CRM Surveys 52

AWS Machine Learning

JUNE 5, 2023

Such reserved resources will not increase during the course of the tuning job; this will maintain an upper bound of cost and duration of the tuning job that is easily predictable by the user. Autotune is a new feature of automatic model tuning that helps save you time and reduce wasted resources on finding optimal hyperparameter ranges.

APIs 76

APIs Enterprise Benchmark Metrics 76

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? Of course not. So that was part 1 – what about sharing that data across systems?

Contact Center 52

Contact Center APIs Call Logging CRM 52

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? Of course not. So that was part 1 – what about sharing that data across systems?

Contact Center 52

Contact Center APIs Call Logging CRM 52

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? Of course not. So that was part 1 – what about sharing that data across systems?

Contact Center 52

Contact Center APIs Call Logging CRM 52

CSM Magazine

OCTOBER 10, 2023

You’ll want to look at the payment gateways, APIs, and integration options they offer to see if they can be tailored to your requirements. Of course, security and legal compliance are non-negotiable here. And of course, cost matters. Branding your payment solution so it fits your aesthetic is also key.

APIs 59

APIs Healthcare Banking Sales 59