3CLogic

OCTOBER 7, 2020

Thanks to Natural Language Processing (NLP), AI, Text-to-Speech (TTS), bots, and easy-to-use APIs, voice-enabled self-service to address simple inquiries such as the ones below, are far more feasible to apply today without impacting the customer experience. Today customers speak to their car, their phone, to Siri, etc.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

3CLogic

AUGUST 18, 2020

And in the new COVID work era cloud contact centers allow agents and administrators to operate from anywhere they have an internet connection. What’s the downside to a fully hosted cloud call center solution? But that’s a topic for another day.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Hodusoft

NOVEMBER 27, 2018

Omnichannel contact center software is the norm rather than an exception given that callers may start a conversation on one channel and carry it forward on any other channel. Of course with 5G around the corner this could be irrelevant but still, it is good. Call centers save in various ways. Audio remains crystal clear.

call center software 40

call center software Call Center Technology Contact center software 40

Babelforce

APRIL 30, 2020

Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. FCR is a measure of how many customers called more than once about a single issue. All the same, you probably do receive plenty of preventable calls. Well, maybe.

call center solutions 52

call center solutions Call Center Interactive Voice Response Contact Center 52

Babelforce

APRIL 30, 2020

Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. FCR is a measure of how many customers called more than once about a single issue. All the same, you probably do receive plenty of preventable calls. Well, maybe.

call center solutions 52

call center solutions Call Center Interactive Voice Response Contact Center 52

SmartAction

MAY 23, 2019

But after a live agent interview in which the live agent walks the Solutions Expert through their process, it may become clear that the agent process is extremely manual: moving between multiple systems, authentications, and sometimes even copy-pasting data. And of course, strong success rates deliver ROI. CX Designer.

Self service 40

Self service Virtual Agent Contact Center Engineering 40

NobelBiz

APRIL 18, 2021

As minimum requirements for a future-proof call center software platform, we suggest looking for something that can leverage omnichannel capabilities and API integrations. One such solution is NobelBiz OMNI+ , probably one of the best all-around call center software on the market.

Call Center 52

Call Center call center software Contact Center APIs 52