AWS Machine Learning
AUGUST 30, 2023
To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.
Fonolo
FEBRUARY 27, 2018
The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. Here are some ways their influence is going to be felt: New functions: When new functionality appears in Twilio or Amazon APIs, we can expect the overlying products to make it available soon after.
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Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.
Babelforce
DECEMBER 9, 2021
Of course, sometimes, compliance regulations – such as GDPR – require all data to be housed in one central location. The scalability that SaaS platforms offer enables contact centers to better deal with these rising volumes. Simple API integrations allow systems to work together in harmony while speeding up new technology additions.
Babelforce
NOVEMBER 4, 2021
Of course, it’s not as easy as flipping a switch… so let’s take a look at the main challenges and how you might solve them. You can use the WhatsApp Business app, or integrate the platform with your existing tools using the API. With this in mind, it’s easy to see why you might want to add WhatsApp as a customer service channel.
Babelforce
JULY 30, 2020
Of course, most Helpdesks will let you rename fields or define other elements of tickets. You can achieve this with API integration. If you’re shaky on APIs, think of them as the bridges between different systems. For more information, read ‘ What are APIs and how do they enhance contact center service? ’).
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