Expert insights. Personalized for you.
The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. An online IT course may help. MORE
I just finished recording a fully customized 14-module video course for a new client. Our custom courses get your employees to take some action every 4-5 minutes. We deliver completed courses to you within six to eight weeks. View this course right here. MORE
If you can say that title three times fast, maybe it will make more sense. Cybercrime touches just about everything these days, but it’s usually not top of the list for collaboration. It really should be, and that’s what this post is about. At the recent SCTC conference, there was a great keynote about the state of cybercrime, and I've filtered that through the lens for collaboration. MORE
I created a course for LinkedIn Learning focused on Building Rapport with Customers. So join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. Date of birth? Last name? Zip code? MORE
Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training MORE
I liked the QVC chat so much that I used this example in my brand new Chat Customer Service eLearning course that we’re releasing on March 19th. P.S. We’re also launching a brand new course on Text Interactions. I once chatted with QVC about the status of a return. MORE
We are so grateful for our customers, partners—and of course, you! We wish everyone safe, peaceful and restful holidays. We look forward to amazing things to come in 2020! The post Happy Holidays to All of You from Us! appeared first on Monet Software. MORE
Take this course now for free. Here’s a 60-second introduction to the free course. If you like what you see, use the link at the bottom of this page to go directly to the full course. Studies show the average business call lasts 2 minutes longer than it needs to. MORE
The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Of course, in such case it is hard to conduct a productive remote e-learning. MORE
Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat. MORE
Of course, all these facets work together and roll up to a common goal: a satisfied customer who will continue coming back for more. MORE
Are you capturing prospective customers effectively, or simply letting fate take its course, hoping to close new business using traditional approaches and metrics? MORE
With any relationship, it’s important to make sure that one side isn’t putting in too much effort. This is especially the case when customer effort is a key differentiator for making or breaking a purchasing decision. Organizations can use innovative tools to track of customer effort. By using the right solution, companies can gain insight on the four dimensions that comprise customer effort: Time, Emotion, Physical and Cognitive. MORE
Globitel Hits the Golf Course. On June 17th-18th, 2011, Globitel was one of the proud sponsors of the ROWVAR Cup Championship at Bisharat Golf Club, the first private golf course in the suburbs of Amman. The post Globitel Hits the Golf Course appeared first on Globitel. MORE
Take a look at the course introduction here. Poor listening often leads to customer frustration. When a retail employee merely hears a customer—instead of actively listening to them—they’re less able to determine precisely what that person needs. MORE
I discuss building rapport with customers in everyday interactions and with challenging situations in my LinkedIn Learning course, “Building Rapport with Customers.” Join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. MORE
With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that. MORE
That's the premise behind Highbrow , a service that features more than 2,500 training courses on topics ranging from personal growth to business skills. I've recently partnered with Highbrow to launch a new course, How to Serve Upset Customers. MORE
We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. MORE
” That point right there – people will never forget how you made them feel – is why we created this course. Participate in an exercise that helps you immediately adopt and apply what you learn in this course! Maya Angelou once said, “People will forget what you said. MORE
Of course not. Of course not. and donuts! I pulled into the Dunkin’ Donuts drive-thru and asked the man on the intercom if he had any glazed donuts. He said, “Sorry, we don’t have any more donuts”. WHAT? MORE
195 
Of course, no one will argue that Intercom itself is [ … ]. Intercom pricing just doesn’t make sense. Sorry, but this is true. Intercom prices are complex, unpredictable and, frankly, way too high for an average user. MORE
My course, “Delivering Bad News to a Customer” for Lynda.com and LinkedIn Learning is now live! This course outlines a simple four-step approach that can be used in a variety of customer service settings. MORE
In my newest training course for LinkedIn Learning, I help customer service reps establish a genuine, human connection. Sample the introduction to this course below, and then take the full course on LinkedIn Learning. MORE
As a special treat for you, I’m sharing one module from my client’s course. I recorded this video last week for a client. It’s part of a full 16-module customer service training. This video is about giving customers an experience that makes them feel good and maintains their esteem. Viewers learn 3 Keys for a Friendly Customer Experience: Never Correct a Customer, Pacing a Customer’s Sense of Urgency and Acknowledging Concern. Was This Helpful? MORE
Of course, technology advances now […]. Managing call centers today involves much more than scheduling agents to staff the phone lines. MORE
You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever. MORE
How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. MORE
Here's how I create scenes for my courses. The contact center set used in the video above was the same one used for my course, Phone-Based Customer Service. There are often overlapping topics between my courses, so I try to put a slightly different spin on it each time. MORE
Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some captains may fall prey to “dog and pony” shows that focus on what “could be,” whether the “could be” is a requirement or not. MORE
Training your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects. HR Management for CX CX Culture MORE
You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want to know what the attendees thought of it. Would they buy another course from you? Was it any good? Do you need to re-write parts of it? Without the right […]. General MORE
43 I have a module dedicated to how to make your word the definitive answer in my De-escalation Online Course, which is part of my Customer Service eLearning suite. Do you find it difficult to get customers to accept your word as final? MORE
This fantastic tip comes directly from my Telephone Skills online training course , which is part of my customer service eLearning catalog. Learn more about our online classes and sample courses here. MORE
There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers. MORE
A customer support specialist said “In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. The particular course that was pivotal to these calls was your “How to De-escalate” section.” MORE
Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control. MORE
These seven comebacks are from my How to Handle Difficult Customers eLearning course. This course focuses on de-escalation and putting you in control of the interaction. I cuss. A lot. But never have I dared to cuss at a person in a customer service role. MORE
Course Related Topics SoliCall
NOVEMBER 20, 2018
The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Of course, in such case it is hard to conduct a productive remote e-learning.
Myra Golden Media
DECEMBER 9, 2019
I created a course for LinkedIn Learning focused on Building Rapport with Customers. So join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. Date of birth? Last name? Zip code?
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Contact Center Pipeline
JUNE 21, 2017
Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some captains may fall prey to “dog and pony” shows that focus on what “could be,” whether the “could be” is a requirement or not.
ClearAction
FEBRUARY 6, 2016
Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training
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can easily make mid-course adjustments when new information. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
PlayVox
MAY 29, 2019
You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever.
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Toister Performance Solutions
JUNE 28, 2018
That's the premise behind Highbrow , a service that features more than 2,500 training courses on topics ranging from personal growth to business skills. I've recently partnered with Highbrow to launch a new course, How to Serve Upset Customers.
PlayVox
MAY 7, 2019
Training your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects. HR Management for CX CX Culture
CSM Magazine
JUNE 7, 2019
The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. An online IT course may help.
Globitel
JUNE 18, 2011
Globitel Hits the Golf Course. On June 17th-18th, 2011, Globitel was one of the proud sponsors of the ROWVAR Cup Championship at Bisharat Golf Club, the first private golf course in the suburbs of Amman. The post Globitel Hits the Golf Course appeared first on Globitel.
iQor
SEPTEMBER 27, 2018
Multi-tiered program offers groundbreaking digital experience training certification. Operational Analytics Blog HR
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Comm100
NOVEMBER 3, 2017
How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.
Comm100
JUNE 30, 2016
We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.
Myra Golden Media
DECEMBER 3, 2017
There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers.
Jon Arnold
OCTOBER 9, 2018
If you can say that title three times fast, maybe it will make more sense. Cybercrime touches just about everything these days, but it’s usually not top of the list for collaboration. It really should be, and that’s what this post is about. At the recent SCTC conference, there was a great keynote about the state of cybercrime, and I've filtered that through the lens for collaboration.
Amity
FEBRUARY 23, 2016
Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control.
360Connext
FEBRUARY 12, 2018
With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that.
LiveChat
APRIL 5, 2016
Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat.
Customer Interactions
JULY 7, 2015
With any relationship, it’s important to make sure that one side isn’t putting in too much effort. This is especially the case when customer effort is a key differentiator for making or breaking a purchasing decision. Organizations can use innovative tools to track of customer effort. By using the right solution, companies can gain insight on the four dimensions that comprise customer effort: Time, Emotion, Physical and Cognitive.
Myra Golden Media
NOVEMBER 30, 2018
In my newest training course for LinkedIn Learning, I help customer service reps establish a genuine, human connection. Sample the introduction to this course below, and then take the full course on LinkedIn Learning.
Myra Golden Media
FEBRUARY 6, 2018
I have a module dedicated to how to make your word the definitive answer in my De-escalation Online Course, which is part of my Customer Service eLearning suite. Do you find it difficult to get customers to accept your word as final?
Myra Golden Media
NOVEMBER 20, 2019
A customer support specialist said “In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. The particular course that was pivotal to these calls was your “How to De-escalate” section.”
Myra Golden Media
MARCH 6, 2019
” That point right there – people will never forget how you made them feel – is why we created this course. Participate in an exercise that helps you immediately adopt and apply what you learn in this course! Maya Angelou once said, “People will forget what you said.
Myra Golden Media
SEPTEMBER 5, 2017
My course, “Delivering Bad News to a Customer” for Lynda.com and LinkedIn Learning is now live! This course outlines a simple four-step approach that can be used in a variety of customer service settings.
Myra Golden Media
JUNE 8, 2018
Take this course now for free. Here’s a 60-second introduction to the free course. If you like what you see, use the link at the bottom of this page to go directly to the full course. Studies show the average business call lasts 2 minutes longer than it needs to.
Myra Golden Media
MARCH 12, 2018
I liked the QVC chat so much that I used this example in my brand new Chat Customer Service eLearning course that we’re releasing on March 19th. P.S. We’re also launching a brand new course on Text Interactions. I once chatted with QVC about the status of a return.
HelpCrunch
NOVEMBER 6, 2019
Of course, no one will argue that Intercom itself is [ … ]. Intercom pricing just doesn’t make sense. Sorry, but this is true. Intercom prices are complex, unpredictable and, frankly, way too high for an average user.
Myra Golden Media
MARCH 27, 2018
I just finished recording a fully customized 14-module video course for a new client. Our custom courses get your employees to take some action every 4-5 minutes. We deliver completed courses to you within six to eight weeks. View this course right here.
Myra Golden Media
JANUARY 23, 2018
These seven comebacks are from my How to Handle Difficult Customers eLearning course. This course focuses on de-escalation and putting you in control of the interaction. I cuss. A lot. But never have I dared to cuss at a person in a customer service role.
Steve DiGioia
AUGUST 12, 2019
Of course not. Of course not. and donuts! I pulled into the Dunkin’ Donuts drive-thru and asked the man on the intercom if he had any glazed donuts. He said, “Sorry, we don’t have any more donuts”. WHAT?
GetFeedback
NOVEMBER 28, 2017
Angry customers are par for the course when you work in support. Here's how you can get past the rage and turn negative product feedback into progress. Articles
Contact Center Pipeline
SEPTEMBER 7, 2017
Are you capturing prospective customers effectively, or simply letting fate take its course, hoping to close new business using traditional approaches and metrics?
Callminer
MARCH 20, 2017
Of course, technology advances now […]. Managing call centers today involves much more than scheduling agents to staff the phone lines.
Myra Golden Media
DECEMBER 13, 2018
Take a look at the course introduction here. Poor listening often leads to customer frustration. When a retail employee merely hears a customer—instead of actively listening to them—they’re less able to determine precisely what that person needs.
Myra Golden Media
NOVEMBER 13, 2017
As a special treat for you, I’m sharing one module from my client’s course. I recorded this video last week for a client. It’s part of a full 16-module customer service training. This video is about giving customers an experience that makes them feel good and maintains their esteem. Viewers learn 3 Keys for a Friendly Customer Experience: Never Correct a Customer, Pacing a Customer’s Sense of Urgency and Acknowledging Concern. Was This Helpful?
Guru
FEBRUARY 19, 2020
Of course, all these facets work together and roll up to a common goal: a satisfied customer who will continue coming back for more.
Myra Golden Media
JUNE 12, 2018
This fantastic tip comes directly from my Telephone Skills online training course , which is part of my customer service eLearning catalog. Learn more about our online classes and sample courses here.
Myra Golden Media
JUNE 14, 2019
I discuss building rapport with customers in everyday interactions and with challenging situations in my LinkedIn Learning course, “Building Rapport with Customers.” Join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport.
Genroe
NOVEMBER 27, 2016
You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want to know what the attendees thought of it. Would they buy another course from you? Was it any good? Do you need to re-write parts of it? Without the right […]. General
Monet Software
DECEMBER 20, 2019
We are so grateful for our customers, partners—and of course, you! We wish everyone safe, peaceful and restful holidays. We look forward to amazing things to come in 2020! The post Happy Holidays to All of You from Us! appeared first on Monet Software.
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