The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. Read on to find out four ways in which taking online courses can prove beneficial to you in real life. Taking an online course can help sharpen your teamwork and collaboration skills in virtual settings. MORE

If you can say that title three times fast, maybe it will make more sense. Cybercrime touches just about everything these days, but it’s usually not top of the list for collaboration. It really should be, and that’s what this post is about. At the recent SCTC conference, there was a great keynote about the state of cybercrime, and I've filtered that through the lens for collaboration. MORE

Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training MORE

I created a course for LinkedIn Learning focused on Building Rapport with Customers. In this course, I’ll show you how to pace customers, meaning, you’ll meet customers where they are emotionally, you’ll learn how yielding to customers helps the conversation flow, you’ll see how talking in complete sentences makes you sound friendlier, plus you’ll see how you can maintain rapport even when you have to give bad news. Date of birth? Last name? Zip code? MORE

Becoming a Customer Experience Legend – CX Quick Tips on CX Global Media TV with Jeanne Bliss Of course, we have all heard about the. Read more. The post How do you become a Customer Experience Legend? appeared first on Customer Experience Strategy and Tactics. MORE

This list of excellent marketing courses will help one to start their education in this field, learn a particular skill, expand their knowledge, or get an industry-recognized certification. This one is a dashing example of a practical and well-built course. MORE

The post Setting Course for Success in 2021: It’s all about people and relationships appeared first on Creative Virtual. By Chris Ezekiel, Founder & CEO. Happy New Year! We all know how tough things have been, and indeed continue to be, with a lot of uncertainty still. MORE

The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Of course, in such case it is hard to conduct a productive remote e-learning. A teaching institute that is providing online courses should pay attention to the quality of the audio during classes. MORE

I’m so excited to kick off Customer Service Week with a free soft skills training course! Complete all modules my 30-minute course and get your certificate! MORE

Course-Correct Your Strategy Now. Consumers want choice. Contact Centers are the front-door to those choices. When thought of as Virtual Engagement Centers powered by a range of customer input options from voice and video to text, Contact Centers are vital lifelines for organizations’ digital transformation and customer engagement strategies. And, while the shift to using digital channels like SMS [.] The post Contact Centers Are Not Dead. appeared first on What’s next. This is a summary. MORE

By using the principles of CX, you can greatly enhance your student’s experience and leave them raving about your course. In an online learning course, your students are your customers. Let’s look at four ways CX can help improve your online course. MORE

Course-Correct Your Strategy Now. Consumers want choice. Contact Centers are the front-door to those choices. When thought of as Virtual Engagement Centers powered by a range of customer input options from voice and video to text, Contact Centers are vital lifelines for organizations’ digital transformation and customer engagement strategies. And, while the shift to using digital channels like SMS [.] The post Contact Centers Are Not Dead. appeared first on What’s next. This is a summary. MORE

Working from home with friends, of course! What’s better than working from home? Meet RS and Noe, two coworkers (and friends!) that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture MORE

Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat. In one of my previous jobs, I had a supervisor who treated every complaint as a personal disaster. Every time we were approached by an aggressive customer, he was immediately pushing the panic button, turning our call center into a pit of hell. MORE

With any relationship, it’s important to make sure that one side isn’t putting in too much effort. This is especially the case when customer effort is a key differentiator for making or breaking a purchasing decision. Organizations can use innovative tools to track of customer effort. By using the right solution, companies can gain insight on the four dimensions that comprise customer effort: Time, Emotion, Physical and Cognitive. MORE

Become a CSAT expert with our comprehensive 4-week email course. Tools MORE

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. For more information on any of these courses, please contact Robert C. MORE

At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). To support the contact center community during these challenging times, we have put together a free e-learning course on remote work for contact center employees. In just 20 minutes, this course helps prepare your employees to work from home. MORE

Globitel Hits the Golf Course. On June 17th-18th, 2011, Globitel was one of the proud sponsors of the ROWVAR Cup Championship at Bisharat Golf Club, the first private golf course in the suburbs of Amman. The post Globitel Hits the Golf Course appeared first on Globitel. News Globitel Hits the Golf CourseGlobitel , the leading provider of telecom and call center solutions, has gone beyond the IT world and into the golf fields. MORE

The obvious heroes of the current crisis are, of course, the health care workers and first responders who are on the front lines caring for the sick and maintaining a brave demeanor in […]. In times of crisis, we often find heroes in the unlikeliest of places. MORE

Become an NPS expert with our comprehensive 4-week email course. Tools MORE

Of course! I’ve always told my staff that I’m not perfect, I don’t know it all, and that I make mistakes. I too have a lot to learn. Is this a mindset of a weak manager? I don’t think so. Instead, the humble manager is realistic and open to suggestions. MORE

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. A retailer leveraged customer online service training and required every manager and in-store employee to take the “required” service courses plus something that would help each person’s “soul soar.” Video courses are getting REAL. MORE

That's the premise behind Highbrow , a service that features more than 2,500 training courses on topics ranging from personal growth to business skills. I've recently partnered with Highbrow to launch a new course, How to Serve Upset Customers. This post is an overview of the course along with what I see are the primary benefits of the daily email format. Course Overview Serving upset customers is one of my most requested training topics. MORE

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. The course, Customer Service Training , “introduces the basic concepts of customer service and dives into effective customer service techniques and practices.” MORE

Learn how to make your virtual meetings productive and engaging in this short course. With Covid-19, most meetings will be virtual. Customer Experience Design MORE

You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever. So, you’ve chosen an LMS for your customer service team. You want every single frontline employee to grow into a master of outstanding service. Sounds overly ambitious? Not at all. MORE

Multi-tiered program offers groundbreaking digital experience training certification. Operational Analytics Blog HR MORE

This has been a grueling year—a marathon of fear, uncertainty and constant course-corrections. Throughout it all, frontline customer service staff across industries have stepped up to help companies and brands maintain a positive, reassuring presence for their customers. MORE

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. One option is free or paid online social media courses for your individual departments. What Is Social (a free introduction course) from Coursera. Introduction. MORE

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Course Description: New to customer success management (CSM)? MORE

Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different. MORE

Here's how I create scenes for my courses. The contact center set used in the video above was the same one used for my course, Phone-Based Customer Service. I originally wanted to do a scene at a movie theater snack bar for my course on Working with Upset Customers, because I had seen a customer get unreasonably angry in that setting. There are often overlapping topics between my courses, so I try to put a slightly different spin on it each time. MORE

Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some captains may fall prey to “dog and pony” shows that focus on what “could be,” whether the “could be” is a requirement or not. Others are paralyzed by a Fear Of […]. Technology call center contact center technology project scope technology selection vendor evaluation MORE

Training your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects. HR Management for CX CX Culture MORE

You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want to know what the attendees thought of it. Would they buy another course from you? Was it any good? Do you need to re-write parts of it? Without the right […]. General MORE

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers. If you like this video , take a closer look at my Customer Service eLearning courses. One of the characteristics is, communicate your understanding. MORE

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Course Description: New to customer success management (CSM)? MORE

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control. However, what about unnecessities? It seems as if some companies are unknowingly setting up roadblocks for customers to painfully plow through or take a lot of time to go around. MORE