Noise during online courses


The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Of course, in such case it is hard to conduct a productive remote e-learning.

How to Master Rapport with the Best Tips From My LinkedIn Learning Course

Myra Golden Media

I created a course for LinkedIn Learning focused on Building Rapport with Customers. So join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. Date of birth? Last name? Zip code?

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Chart a Clear Course for Technology Selection

Contact Center Pipeline

Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some captains may fall prey to “dog and pony” shows that focus on what “could be,” whether the “could be” is a requirement or not.

Customer Experience Excellence Course


Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

7 Essential Learning Courses for Every Customer Service LMS


You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever.

Introducing My New Customer Service Course on Highbrow

Toister Performance Solutions

That's the premise behind Highbrow , a service that features more than 2,500 training courses on topics ranging from personal growth to business skills. I've recently partnered with Highbrow to launch a new course, How to Serve Upset Customers.

Creating Learning Courses for Your Customer Service Team


Training your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects. HR Management for CX CX Culture

4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. An online IT course may help.

Globitel Hits the Golf Course


Globitel Hits the Golf Course. On June 17th-18th, 2011, Globitel was one of the proud sponsors of the ROWVAR Cup Championship at Bisharat Golf Club, the first private golf course in the suburbs of Amman. The post Globitel Hits the Golf Course appeared first on Globitel.

DX aQademy: Setting a New Course for Delivering Digital Experiences


Multi-tiered program offers groundbreaking digital experience training certification. Operational Analytics Blog HR

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed


How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

This is How You Communicate Empathy to Customers

Myra Golden Media

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers.

Cybercrime and Collaboration on Collision Course? My Latest on No Jitter

Jon Arnold

If you can say that title three times fast, maybe it will make more sense. Cybercrime touches just about everything these days, but it’s usually not top of the list for collaboration. It really should be, and that’s what this post is about. At the recent SCTC conference, there was a great keynote about the state of cybercrime, and I've filtered that through the lens for collaboration.


It’s More of a Customer Obstacle Course than a Journey


Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control.

Why Learning CX Will Make You Happy and Successful


With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that.

A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments


Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat.

A Quick Course in Relationships: The 4 Dimensions of Customer Effort

Customer Interactions

With any relationship, it’s important to make sure that one side isn’t putting in too much effort. This is especially the case when customer effort is a key differentiator for making or breaking a purchasing decision. Organizations can use innovative tools to track of customer effort. By using the right solution, companies can gain insight on the four dimensions that comprise customer effort: Time, Emotion, Physical and Cognitive.

5 Things You Never Knew About Building Rapport with Customers

Myra Golden Media

In my newest training course for LinkedIn Learning, I help customer service reps establish a genuine, human connection. Sample the introduction to this course below, and then take the full course on LinkedIn Learning.

This Is How You Get Customers To Accept Your Word As Final

Myra Golden Media

I have a module dedicated to how to make your word the definitive answer in my De-escalation Online Course, which is part of my Customer Service eLearning suite. Do you find it difficult to get customers to accept your word as final?

Enhance Your De-escalation Skills On Your Lunch Break – 30-minute training with knowledge checks and simulations

Myra Golden Media

A customer support specialist said “In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. The particular course that was pivotal to these calls was your “How to De-escalate” section.”

10 Takeaways Your Employees Get From My Telephone Skills Online Training

Myra Golden Media

” That point right there – people will never forget how you made them feel – is why we created this course. Participate in an exercise that helps you immediately adopt and apply what you learn in this course! Maya Angelou once said, “People will forget what you said.

Delivering Bad News to a Customer

Myra Golden Media

My course, “Delivering Bad News to a Customer” for and LinkedIn Learning is now live! This course outlines a simple four-step approach that can be used in a variety of customer service settings.

Free Call Control Online Training

Myra Golden Media

Take this course now for free. Here’s a 60-second introduction to the free course. If you like what you see, use the link at the bottom of this page to go directly to the full course. Studies show the average business call lasts 2 minutes longer than it needs to.

Use the Right Language to Build Rapport and Sound Personable In Chat

Myra Golden Media

I liked the QVC chat so much that I used this example in my brand new Chat Customer Service eLearning course that we’re releasing on March 19th. P.S. We’re also launching a brand new course on Text Interactions. I once chatted with QVC about the status of a return.

Intercom Pricing, Finally Explained


Of course, no one will argue that Intercom itself is [ … ]. Intercom pricing just doesn’t make sense. Sorry, but this is true. Intercom prices are complex, unpredictable and, frankly, way too high for an average user.

Sales 89

4 Things You Can Do To Help Your Customers Cut to the Point

Myra Golden Media

I just finished recording a fully customized 14-module video course for a new client. Our custom courses get your employees to take some action every 4-5 minutes. We deliver completed courses to you within six to eight weeks. View this course right here.

This Is What You Say When a Customer Cusses At You

Myra Golden Media

These seven comebacks are from my How to Handle Difficult Customers eLearning course. This course focuses on de-escalation and putting you in control of the interaction. I cuss. A lot. But never have I dared to cuss at a person in a customer service role.

A Story of Availability, Convenience, and Consistency

Steve DiGioia

Of course not. Of course not. and donuts! I pulled into the Dunkin’ Donuts drive-thru and asked the man on the intercom if he had any glazed donuts. He said, “Sorry, we don’t have any more donuts”. WHAT?

Making the the Best of Negative Product Feedback


Angry customers are par for the course when you work in support. Here's how you can get past the rage and turn negative product feedback into progress. Articles

What Does Proactive Customer Engagement Feel Like?

Contact Center Pipeline

Are you capturing prospective customers effectively, or simply letting fate take its course, hoping to close new business using traditional approaches and metrics?

100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, Workforce Management, Technology, the Metrics That Matter, and More


Of course, technology advances now […]. Managing call centers today involves much more than scheduling agents to staff the phone lines.

5 Things You Most Likely Didn’t Know About Listening Effectively In Retail Sales

Myra Golden Media

Take a look at the course introduction here. Poor listening often leads to customer frustration. When a retail employee merely hears a customer—instead of actively listening to them—they’re less able to determine precisely what that person needs.

Sales 282

Make Customers Feel Smart and Good: 3 Keys

Myra Golden Media

As a special treat for you, I’m sharing one module from my client’s course. I recorded this video last week for a client. It’s part of a full 16-module customer service training. This video is about giving customers an experience that makes them feel good and maintains their esteem. Viewers learn 3 Keys for a Friendly Customer Experience: Never Correct a Customer, Pacing a Customer’s Sense of Urgency and Acknowledging Concern. Was This Helpful?

Customer Service vs Customer Success


Of course, all these facets work together and roll up to a common goal: a satisfied customer who will continue coming back for more.

This One Tip Will Instantly Make You Sound Friendlier On the Phone With Customers

Myra Golden Media

This fantastic tip comes directly from my Telephone Skills online training course , which is part of my customer service eLearning catalog. Learn more about our online classes and sample courses here.

Simple Guidance for Building Rapport with Customers When You Have to Give Them Bad News

Myra Golden Media

I discuss building rapport with customers in everyday interactions and with challenging situations in my LinkedIn Learning course, “Building Rapport with Customers.” Join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport.

The 5 Training Survey Questions you Must Include


You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want to know what the attendees thought of it. Would they buy another course from you? Was it any good? Do you need to re-write parts of it? Without the right […]. General

Happy Holidays to All of You from Us!

Monet Software

We are so grateful for our customers, partners—and of course, you! We wish everyone safe, peaceful and restful holidays. We look forward to amazing things to come in 2020! The post Happy Holidays to All of You from Us! appeared first on Monet Software.