It’s a Wrap! I filmed Two LinkedIn Learning Courses Remotely!

Myra Golden Media

Many of you know me from my popular LinkedIn Learning courses. I’ve loved flying to Santa Barbara, renting a car, and driving to Carpinteria to film my LinkedIn courses. It took a whole lot of work to film two courses this week!

What’s a Customer Journey Map? Template & Crash Course


A customer journey map is a visual or multimedia representation of all the touchpoints that a customer has with your business over the course of your relationship. Customer Satisfaction Software: Crash Course & Top Features.


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Top LinkedIn Learning Courses for Customer Success


One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Course Description: New to customer success management (CSM)?

Customer Satisfaction Software: Crash Course & Top Features


Customer satisfaction has always been a make-or-break consideration for businesses. Learning from your customers’ experiences gives you direct insight into what you’re doing well and where you can improve to drive more revenue, acquisition, and retention.

Marketing-Led Post-COVID-19 Growth Strategies

Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. However, there’s no team better suited to lead that charge than the marketing department.

Noise during online courses


The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Of course, in such case it is hard to conduct a productive remote e-learning. A teaching institute that is providing online courses should pay attention to the quality of the audio during classes.

Refresher course: What are customer health scores?


You know how critical customer health is and you’re always striving to improve. Maybe you’ve even signed up for our 8-week customer health challenge — and you’re ready to burn the churn!). Burn the churn


Customer Experience Excellence Course


Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training

Chart a Clear Course for Technology Selection

Contact Center Pipeline

Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some captains may fall prey to “dog and pony” shows that focus on what “could be,” whether the “could be” is a requirement or not. Others are paralyzed by a Fear Of […]. Technology call center contact center technology project scope technology selection vendor evaluation

How to Master Rapport with the Best Tips From My LinkedIn Learning Course

Myra Golden Media

I created a course for LinkedIn Learning focused on Building Rapport with Customers. So join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. Date of birth? Last name? Zip code?

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

RCDA introduces online work-from-home courses for contact center teams

Robert Davis

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. For more information on any of these courses, please contact Robert C.

Top LinkedIn Learning Courses for Customer Success


One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Course Description: New to customer success management (CSM)?

Useful Tips On How To Successfully Sell Your Online Course

CSM Magazine

Creating an online course is a great way to share information with others. However, if you have no idea how to sell your online course or fail to provide great customer service, it’s going to be a complete failure. Promote Your Course. Price Your Course Appropriately.

Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg


The post Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg appeared first on ChurnZero. With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters.

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The Top 50 Marketing Analytics & Data Analysis Certifications & Courses


Big Data represents a major opportunity for companies to turn all this readily available data into business intelligence and transform decision making

Top 5 Udemy Courses to Upskill Your Customer Success Career


Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success. If so, this is the course for you.

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Introducing Delighted Admin Certification: A free course for CX program management


That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course?

Back to School - Our First PulveREDU Course: The New Voice

Jon Arnold

PulveREDU’s model is to offer one-hour courses/programs, led by established experts, and at a $20 price point, it’s an affordable way to get up to speed on a topic and engage directly with the educators.

Your ‘How To’ Guide: Create An Effective Online Course

CSM Magazine

If you looking for a way to educate your audience and gain loyal customers, here is a guide on how to create an effective online course. Over the years, you may have noticed that any good online course provides its clients with a few bonuses.

7 Marketing Courses Every Business Student Should Take

CSM Magazine

This list of excellent marketing courses will help one to start their education in this field, learn a particular skill, expand their knowledge, or get an industry-recognized certification. This one is a dashing example of a practical and well-built course.

Contact Centers Are Not Dead. Course-Correct Your Strategy Now.


Course-Correct Your Strategy Now. Consumers want choice. Contact Centers are the front-door to those choices.

Introducing Delighted Core Certification: A free course to help you become a Delighted expert


That’s why we’re excited to announce our brand new Delighted Core Certification program: a free learning course and exam that takes you through all of the ins and outs of Delighted so you can become your organization’s CX rockstar. What is covered in our Core Certification course?

Contact Centers Are Not Dead. Course-Correct Your Strategy Now.


Course-Correct Your Strategy Now. Consumers want choice. Contact Centers are the front-door to those choices.

Introducing My New Customer Service Course on Highbrow

Toister Performance Solutions

That's the premise behind Highbrow , a service that features more than 2,500 training courses on topics ranging from personal growth to business skills. I've recently partnered with Highbrow to launch a new course, How to Serve Upset Customers. This post is an overview of the course along with what I see are the primary benefits of the daily email format. Course Overview Serving upset customers is one of my most requested training topics.

How I Create Scenes for My LinkedIn Learning Courses

Toister Performance Solutions

Here's how I create scenes for my courses. The contact center set used in the video above was the same one used for my course, Phone-Based Customer Service. I originally wanted to do a scene at a movie theater snack bar for my course on Working with Upset Customers, because I had seen a customer get unreasonably angry in that setting. There are often overlapping topics between my courses, so I try to put a slightly different spin on it each time.

Top Customer Success Courses and Training that every CSM needs in 2022


Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. We have curated the best courses and training handpicked for you to select the best out of the best. Customer Success Courses to pursue in 2022.

The Call Center School Launches Free Course on Working Remotely for Contact Centers During the Corona Crisis

The Call Center School

At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). In just 20 minutes, this course helps prepare your employees to work from home.

Globitel Hits the Golf Course


Globitel Hits the Golf Course. On June 17th-18th, 2011, Globitel was one of the proud sponsors of the ROWVAR Cup Championship at Bisharat Golf Club, the first private golf course in the suburbs of Amman. The post Globitel Hits the Golf Course appeared first on Globitel. News Globitel Hits the Golf CourseGlobitel , the leading provider of telecom and call center solutions, has gone beyond the IT world and into the golf fields.

4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. Read on to find out four ways in which taking online courses can prove beneficial to you in real life. Taking an online course can help sharpen your teamwork and collaboration skills in virtual settings.

DX aQademy: Setting a New Course for Delivering Digital Experiences


Multi-tiered program offers groundbreaking digital experience training certification. Operational Analytics Blog HR

7 Essential Learning Courses for Every Customer Service LMS


You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever. So, you’ve chosen an LMS for your customer service team. You want every single frontline employee to grow into a master of outstanding service. Sounds overly ambitious? Not at all.

Setting Course for Success in 2021: It’s all about people and relationships

Creative Virtual

The post Setting Course for Success in 2021: It’s all about people and relationships appeared first on Creative Virtual. By Chris Ezekiel, Founder & CEO. Happy New Year! We all know how tough things have been, and indeed continue to be, with a lot of uncertainty still.

This is How You Communicate Empathy to Customers

Myra Golden Media

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers. If you like this video , take a closer look at my Customer Service eLearning courses. One of the characteristics is, communicate your understanding.

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed


How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. One option is free or paid online social media courses for your individual departments. What Is Social (a free introduction course) from Coursera. Introduction.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. The course, Customer Service Training , “introduces the basic concepts of customer service and dives into effective customer service techniques and practices.”

Creating Learning Courses for Your Customer Service Team


Training your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects. HR Management for CX CX Culture

It’s More of a Customer Obstacle Course than a Journey


Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control. However, what about unnecessities? It seems as if some companies are unknowingly setting up roadblocks for customers to painfully plow through or take a lot of time to go around.

Best Customer Success Certifications 2021: The Ultimate List


You need to choose the right course that offers trainings, more information, and certifications. The course is led by trainers who have 60+ years of combined experience in the customer success space. There are four levels in the course-. For course details, click here.

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Cybercrime and Collaboration on Collision Course? My Latest on No Jitter

Jon Arnold

If you can say that title three times fast, maybe it will make more sense. Cybercrime touches just about everything these days, but it’s usually not top of the list for collaboration. It really should be, and that’s what this post is about. At the recent SCTC conference, there was a great keynote about the state of cybercrime, and I've filtered that through the lens for collaboration.