Myra Golden Media

MAY 27, 2021

MORE CALL CONTROL HELP: Call Control Mini-Course. Full Call Control Course (Inside Customer Service Master Class). 50:20: German standards are very different from US standards, and my challenge is to wow customers, but quality points are wearing the agents down. And lots, and lots on quality assurance!

Education 333

Education Personalization Management Customer Service 333

Toister Performance Solutions

NOVEMBER 14, 2024

It guides you through the Phone-Based Customer Service course on LinkedIn Learning. Phone-Based Customer Service focuses on essential phone skills: Building rapport Exceeding expectations Solving problems The course is ideal for anyone who serves customers over the phone. via LinkedIn Learning) The exercise files from the course.

Customer Service 92

Customer Service Coaching Best practices Contact Center 92

Myra Golden Media

APRIL 23, 2020

If you don’t have a LinkedIn Learning subscription, it’s super easy to get started training your team with my 7-course customer service boot camp. Here are the 7 courses in my Linkedin Learning Bootcamp. This course outlines a simple four-step approach that can be used in variety of customer service settings.

Customer Service 303

Customer Service Upselling Personalization Customer Support 303

Toister Performance Solutions

OCTOBER 10, 2024

For example: Free weekly tips: Customer Service Tip of the Week Training videos: LinkedIn Learning courses Books: Check out some of my favs Step 2: Build informal training skills Most trainers start informally. I sought out every opportunity to train over the course of several years in various jobs. Take a train-the-trainer course.

Customer Service 102

Customer Service Coaching Feedback Personalization 102

ShepHyken

AUGUST 20, 2021

Of course, it is vital to make sure that you or other representatives on your team provide excellent help whenever customers email or call with questions about your business offerings. This continual repeat business can be key for catapulting your company into greater levels of success! Build a Referral Program.

Enterprise 420

Enterprise B2B Feedback Marketing 420

ShepHyken

NOVEMBER 3, 2024

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing.

Customer Service 174

Customer Service Entertainment Consulting Consulting 174

CCNG

JUNE 29, 2022

And of course we talk travel with a heartwarming story of being welcomed into homes across Cuba and how to be a traveler in your own city.

CCNG 369

CCNG Contact Center Surveys Customer Experience 369

ShepHyken

JULY 30, 2021

To start providing the service, you may need to pay for online courses or take an exam to get a certification , but it will definitely be worth it! Also, get certified or take an online course that will enable you to start offering a whole new service your clients need. is the founder of CMA Exam Academy.

Finance 395

Finance Enterprise Coaching Consulting 395

ShepHyken

JULY 12, 2021

The Observer) Now, in order to submit an application to Fordham, all students are required to take Customer Service Competency, a course soon to be offered in most high schools. Well, Fordham University takes this concept to the next level, requiring the course to be taken before admission. Out of 1,000 consumers, 65% said, “Yes.”

Customer Service 330

Customer Service Entertainment Coaching Self service 330

Beyond Philosophy

JULY 24, 2019

Of course, many people thought that it should have been a lot more. Of course, it makes sense from their perspective. Then there was the Cambridge Analytica scandal and, of course, their practice of collecting data about us without our knowledge of what they accumulate and how they use it. I count myself among them. .

Customer centricity 348

Customer centricity Government Morale Advertising 348

ShepHyken

SEPTEMBER 30, 2020

And of course, one of my favorite “holidays” is National Customer Service Week , which happens the first full week of October each year. The responses we got were pretty common sense (but of course, common sense isn’t always so common!). This year it’s October 5-9. That goes a long way toward creating a great customer experience.

Customer Service 323

Customer Service Surveys Accountability Customer Experience 323

ShepHyken

SEPTEMBER 2, 2020

Some people say that the term “client” implies a long-term relationship. Isn’t that what you want with all of your customers—a long-term relationship in which the customer continues to pay for what you sell? Then there is the term “guest.” I get that you may be a guest of a hotel or a restaurant. Most people would call them customers.

Customer emotions 402

Customer emotions Customer Experience Customer Service 402

ShepHyken

SEPTEMBER 16, 2020

The focus, of course, was on customer service and experience. I recently wrote an article in Forbes about how to get customers to pay more. Research has irrefutably proven that customers will pay more for a better experience.

Customer Service 424

Customer Service Coaching Technology Customer Care 424

ShepHyken

SEPTEMBER 29, 2021

Disney Institute teaches the Disney way in the form of courses on customer service and experience, leadership, and more. They became so good that other companies, completely unrelated to the hardware and home improvement industry, wanted to learn their secrets. . Other brands have gone down this path.

Customer Service 402

Customer Service Customer Experience 402

ShepHyken

MARCH 17, 2021

Of course, he was joking. The manager said, “I thought so, too, but we were able to do a simple repair. Hey, if you want to spend a few hundred dollars on a new tire you don’t need, I guess we can sell one to you.” I was appreciative, and that’s why we keep going back. So, what can we learn from these examples?

Sales 433

Sales Customer Service Management Customer Experience 433

ShepHyken

JANUARY 15, 2020

Of course, the follow-through is just as, if not more, important. If you find yourself in this situation, the first step is to inform the customer that such statements are taken seriously and that you will be informing the proper authorities. It’s important to make this statement with as much concern and empathy as possible.

Customer Support 396

Customer Support Customer Service Management 396

ShepHyken

OCTOBER 10, 2023

Of course, every company, Disney included, has to be somewhat competitive with compensation and benefits. There are companies, like Disney, that have achieved that. The Disney culture is so powerful that people love the company more than a higher paycheck from another employer.

Customer Experience 386

Customer Experience Customer Service Sales 386

ShepHyken

JULY 7, 2021

Of course, their customer service skills must be at the highest level when dealing with unhappy customers and solving problems. It’s a philosophy to be embraced by every employee, from the CEO or owner to the most recently hired. It’s how you interact with people, both your internal and external customers.

Customer Experience 395

Customer Experience Customer Service Gamification Chatbots 395

Myra Golden Media

OCTOBER 20, 2021

I have a free De-escalation Mini-Course to help you and your team navigate challenging interactions. When in doubt, reach out to your manager. Watch my video to see my complete answer on how to handle customers in distress. Continue the conversation with me? Learn more. .

Customer Support 295

Customer Support Management Customer Experience 295

Toister Performance Solutions

FEBRUARY 21, 2025

The training plan guides you through the Serving Internal Customers course on LinkedIn Learning. The exercise files from the course. Next, discuss the following questions: How is this course relevant to you? It's helpful to share a few best practices for getting the most out of this course: Watch just one video at a time.

Coaching 83

Coaching Best practices Feedback Customer Service 83

ShepHyken

JANUARY 26, 2025

My Comment: Of course there are more than three things that will set your customer service apart from others, but these three are a good start for just about any company. The author shares more detail behind these three excellent strategies/tactics: 1) Proactive Outreach, 2) Immediate Response, and 3) Personalized Experiences.

Customer Service 165

Customer Service Metrics Benchmark Consulting 165

ShepHyken

FEBRUARY 19, 2021

Of course, there are positives to being in a customer service team; they get to see the many successes of the business and it can feel rewarding when working directly with customers. Obviously, in business we put a lot of time and energy into our customers, they are the ones detrimental to your company of course.

Customer Service 331

Customer Service Employee engagement Morale Feedback 331

ShepHyken

DECEMBER 26, 2023

Of course, you have, and I’ll bet you didn’t like that surprise. Be more transparent – Don’t hide important information in “fine print.” Be open about policies and anything you know the customer might question or simply not like. Have you ever been hit with a surprise fee? You don’t want your customers to say, “I’m disappointed.

Customer Service 406

Customer Service Accountability Customer Experience 406

ShepHyken

DECEMBER 18, 2019

Of course, you should share the best of the best. Here’s to 2020 being your best year yet, filled with revenue, profits and, of course, amazing customer experiences! Have a contest to see who can deliver the best experience to an external or internal customer. Don’t forget that customer experience starts with employee experience.

Customer Service 315

Customer Service Customer Experience Marketing 315

Beyond Philosophy

OCTOBER 5, 2023

So, naturally, they are concerned about this course of action, too. Of course, the movies aren’t the only ones charging processing fees; Ticketmaster has taken this to a new level. However, people are not huge fans of additional fees. It’s been a debate for them, so they implored my podcast partner and me to help them.

Airlines 379

Airlines Consulting Consulting Education 379

ShepHyken

JANUARY 13, 2021

Of course not. She took the very next flight to Hawaii, returned the laptop to the guest and returned on the next flight back to the states. Horst admits that that was, to use his exact word, “Crazy,” but he also said it was what she was taught to do. Did she get in trouble? Was she told what to do next time?

Customer Service 383

Customer Service Customer Experience 383

ShepHyken

JUNE 16, 2021

Of course, we told him about ours. Including the employees’ passions makes for even better conversation starters that get team members excited about sharing what is important to them with their customers or guests. After all, passion isn’t small talk. Case in point, our server was so excited to tell us about his family.

Customer centricity 366

Customer centricity Customer Service Customer Experience 366

PeopleMetrics

JANUARY 20, 2025

Example : A restaurant analyzing customer feedback receives these comments: The appetizers were amazing, but the main course was a letdown. The main course was fine, but the dessert was to die for. Whats more, they offer user-friendly interfaces, enabling anyoneregardless of technical skillto unlock their power.

Analytics 118

Analytics Airlines Feedback Surveys 118

Beyond Philosophy

JULY 14, 2022

Of course, it must be appropriate and provided at the proper time. But, of course, the critical word here is “positive.” There are also a bunch of documented health benefits of laughter. It can reduce tension. It can be good for our relationships. . I’ve coached team members to let their humor come out in business.

Coaching 413

Coaching Consulting Consulting Personalization 413

ShepHyken

FEBRUARY 5, 2020

Of course, you don’t want to run out of gas in the middle of the desert! Norman Beck—my friend and faithful reader of The Shepard Letter —and I were talking about this idea and he shared another way of looking at it. In his words, “It’s like the last gas station you’ll see for miles as you enter the desert.

Customer Service 369

Customer Service Customer Experience Customer Care 369

ShepHyken

APRIL 15, 2020

Of course, there is a time and a place for this type of humor. Rather than give the “fine print” a legal heading, they entitled it, “Covering Our Butts.” That drew attention to it, and guess what? More people read it. The point is, you can take a lighthearted approach to serious issues and get some great results.

Entertainment 368

Entertainment Customer Experience Customer Service Employee engagement 368