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Top 7 Call Center Management E-Learning Courses

Fonolo

Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? Contact Center Trends 2023.

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It’s a Wrap! I filmed Two LinkedIn Learning Courses Remotely!

Myra Golden Media

Many of you know me from my popular LinkedIn Learning courses. I’ve loved flying to Santa Barbara, renting a car, and driving to Carpinteria to film my LinkedIn courses. Working remotely with my producer, director, teleprompter operator, sound tech, and lighting expert, we set up a full studio and recorded two courses!

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Network Hacking Course Pairs with Cisco Modeling Labs

Cisco - Contact Center

If you’ve ever been to Cisco Live and seen the booth with a display for you to pick locks, then you know about the Cisco Advanced Security Initiatives Group (ASIG). We are chartered with security testing and ethical hacking for all Cisco products and services, whether in the cloud or on-premises. Anything Cisco sells, we […]

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6 Email Marketing Courses

JivoChat

That’s where the email marketing courses get in. There are several online courses available that aim at how to create campaigns that will help you convert leads into customers by creating attractive and compelling content and design for your emails. 6 Best Email Marketing Courses 1. Workload: 4.5

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Throughout the course of the pandemic we have seen a dramatic shift in customer experience. What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.

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9 Excel Courses Online

JivoChat

Excel courses online are an excellent resource for people working in different sectors to learn how to use Excel sheets and the various functionalities this software offers. Making an Excel course, and mastering the software can be the deciding factor to open new career opportunities for you. 9 Excel Courses Online 1.

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7 Online Management Courses

JivoChat

Whether you are already a manager or aim to be one, several skills can help you succeed in this career path, and online management courses will help you with that. Check out the article to discover some of the best online management courses, one of them can be exactly what you need to take the next step in your professional life.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

Can you imagine what a straight translation might do to your course? To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. For example, even a simple phrase like “got milk?” translates to “are you lactating?” and over 6.7

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The Ultimate Crash Course in eLearning Visual Design

Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach

Did you know that the visual design of eLearning content has a big impact on learner success? Well-designed materials can motivate learners, improve comprehension, and assist optimal retention.

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The US Customer Experience Decision-Makers' Guide 2022-23

Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.

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Marketing-Led Post-COVID-19 Growth Strategies

Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success. However, there’s no team better suited to lead that charge than the marketing department.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships! Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.