Noise during online courses

SoliCall

The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Of course, in such case it is hard to conduct a productive remote e-learning.

Chart a Clear Course for Technology Selection

Contact Center Pipeline

Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some captains may fall prey to “dog and pony” shows that focus on what “could be,” whether the “could be” is a requirement or not.

Customer Experience Excellence Course

ClearAction

Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training

How I Create Scenes for My LinkedIn Learning Courses

Toister Performance Solutions

Here's how I create scenes for my courses. The contact center set used in the video above was the same one used for my course, Phone-Based Customer Service. There are often overlapping topics between my courses, so I try to put a slightly different spin on it each time.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Introducing My New Customer Service Course on Highbrow

Toister Performance Solutions

That's the premise behind Highbrow , a service that features more than 2,500 training courses on topics ranging from personal growth to business skills. I've recently partnered with Highbrow to launch a new course, How to Serve Upset Customers.

Globitel Hits the Golf Course

Globitel

Globitel Hits the Golf Course. On June 17th-18th, 2011, Globitel was one of the proud sponsors of the ROWVAR Cup Championship at Bisharat Golf Club, the first private golf course in the suburbs of Amman. The post Globitel Hits the Golf Course appeared first on Globitel.

Cybercrime and Collaboration on Collision Course? My Latest on No Jitter

Jon Arnold

If you can say that title three times fast, maybe it will make more sense. Cybercrime touches just about everything these days, but it’s usually not top of the list for collaboration. It really should be, and that’s what this post is about. At the recent SCTC conference, there was a great keynote about the state of cybercrime, and I've filtered that through the lens for collaboration.

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Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

3 Important Things A Chatbot Can’t Do (But an IVA Can)

to maintain context over the course of a conversation and. Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer.

This is How You Communicate Empathy to Customers

Myra Golden Media

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers.

Why Learning CX Will Make You Happy and Successful

360Connext

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that.

5 Things You Never Knew About Building Rapport with Customers

Myra Golden Media

In my newest training course for LinkedIn Learning, I help customer service reps establish a genuine, human connection. Sample the introduction to this course below, and then take the full course on LinkedIn Learning.

This Is How You Get Customers To Accept Your Word As Final

Myra Golden Media

I have a module dedicated to how to make your word the definitive answer in my De-escalation Online Course, which is part of my Customer Service eLearning suite. Do you find it difficult to get customers to accept your word as final?

Delivering Bad News to a Customer

Myra Golden Media

My course, “Delivering Bad News to a Customer” for Lynda.com and LinkedIn Learning is now live! This course outlines a simple four-step approach that can be used in a variety of customer service settings.

Use the Right Language to Build Rapport and Sound Personable In Chat

Myra Golden Media

I liked the QVC chat so much that I used this example in my brand new Chat Customer Service eLearning course that we’re releasing on March 19th. P.S. We’re also launching a brand new course on Text Interactions. I once chatted with QVC about the status of a return.

Is Proactive Customer Service The New Norm?

Envision

There is of course a bit of a learning curve and a few areas where I've struggled to figure things out but not enough to contact the provider’s help desk or customer service line. I've recently purchased a new software application for my business.

Free Call Control Online Training

Myra Golden Media

Take this course now for free. Here’s a 60-second introduction to the free course. If you like what you see, use the link at the bottom of this page to go directly to the full course. Studies show the average business call lasts 2 minutes longer than it needs to.

4 Things You Can Do To Help Your Customers Cut to the Point

Myra Golden Media

I just finished recording a fully customized 14-module video course for a new client. Our custom courses get your employees to take some action every 4-5 minutes. We deliver completed courses to you within six to eight weeks. View this course right here.

This Is What You Say When a Customer Cusses At You

Myra Golden Media

These seven comebacks are from my How to Handle Difficult Customers eLearning course. This course focuses on de-escalation and putting you in control of the interaction. I cuss. A lot. But never have I dared to cuss at a person in a customer service role.

100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, Workforce Management, Technology, the Metrics That Matter, and More

Callminer

Of course, technology advances now […]. Managing call centers today involves much more than scheduling agents to staff the phone lines.

Make Customers Feel Smart and Good: 3 Keys

Myra Golden Media

As a special treat for you, I’m sharing one module from my client’s course. I recorded this video last week for a client. It’s part of a full 16-module customer service training. This video is about giving customers an experience that makes them feel good and maintains their esteem. Viewers learn 3 Keys for a Friendly Customer Experience: Never Correct a Customer, Pacing a Customer’s Sense of Urgency and Acknowledging Concern. Was This Helpful?

The 5 Training Survey Questions you Must Include

Genroe

You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want to know what the attendees thought of it. Would they buy another course from you? Was it any good? Do you need to re-write parts of it? Without the right […]. General

This One Tip Will Instantly Make You Sound Friendlier On the Phone With Customers

Myra Golden Media

This fantastic tip comes directly from my Telephone Skills online training course , which is part of my customer service eLearning catalog. Learn more about our online classes and sample courses here.

Self-Service and Automation Customer Care Best Practices

Bright Pattern

Of course, no one likes to talk about the amount of work that goes into automation. Everyone’s talking about self-service automation, it seems. The more sophisticated and complex the system(s) undergoing automation, the more care and effort needs to be put into it to make it all work right.

Behind The Scenes Look at My Filming at LinkedIn Learning

Myra Golden Media

For two years I’ve partnered with LinkedIn Learning to create courses to help employees be more assured and skilled in their ability to handle demanding customers. Here are some fun behind the scenes photos from last week’s visit to film two new training courses.

5 Things You Most Likely Didn’t Know About Listening Effectively In Retail Sales

Myra Golden Media

Take a look at the course introduction here. Poor listening often leads to customer frustration. When a retail employee merely hears a customer—instead of actively listening to them—they’re less able to determine precisely what that person needs.

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What Does Proactive Customer Engagement Feel Like?

Contact Center Pipeline

Are you capturing prospective customers effectively, or simply letting fate take its course, hoping to close new business using traditional approaches and metrics?

7 Things You Can Say to Gain Control with Challenging Customers

Myra Golden Media

These seven statements are from my How to Handle Difficult Customers eLearning course. This course focuses on de-escalation and putting you in control of the interaction.

The 3 Biggest Mistakes Employees Make When Giving Bad News to Customers

Myra Golden Media

And I’ve made this course free for you. Telling customers what they don’t want to hear is one of the hardest things customer service employees will ever have to do.

12 Days of Blueworx

Blueworx

I mean of course besides being an awesome team of people who might play ping pong between […]. So, who are we exactly and what is it that we really do? The post 12 Days of Blueworx appeared first on Blueworx.

How to Improve Training with Level One Feedback

Toister Performance Solutions

In late 2017, I was approached by the company and given the opportunity to update the course with a new version. You can see the finished course here.) I analyzed comments from thousands of survey results from this course.

Three Simple (But Important) Things To Remember About Giving Bad News To Customers

Myra Golden Media

In my How to Deliver Bad News to Customers LinkedIn Learning course, I share four keys for how to deliver bad news, whether that’s over the phone, chat, or in person. Sample this course or go right ahead and take the full 48-minute class right here.

Creating CX Memories: Ways to Improve Customer Service Experience

Ameyo

By giving the customers a memorable experience of course! Customers today have a really short attention span. To hold their attention, brands need to leave a lasting impression. And how can they do that?

Top Ten Customer Turnoffs: “That’s Not My Job”

Olympia Consulting

Of course, we all are. “That’s not my job.” Have you ever made a request of someone only to hear those words? Or, have you been told, “we can’t do that.” Are you ever asked to do something that is not part of your job function?

Costing Attrition

Taylor Reach Group

Often trainers only view themselves as “those who train” and their job as getting the candidates through the course and to the floor as quickly as possible. Secondly, consider the development and costing of the course and the associated materials. By John Cockerill.

New Training Video: Leading a Customer-Centric Culture

Toister Performance Solutions

As part of my screen test, I filmed a short, unscripted course called Leading a Customer-Centric Culture. Little did I realize at the time that the course would become the basis for the bestselling The Service Culture Handbook.

Why We Compromise. Are Your Customers Expected To?

Beyond Philosophy

Of course, to be fair, many of us get a medium drink at the restaurants I mentioned because it’s part of the ‘value meal deal’ However, you still have the option to go large, and many of you do not because it is too extreme. Of course not.

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Why You Should Upload Your Contacts

AnswerConnect

Of course, we add your callers automatically. Did you know you can add your customers to your AnswerConnect web app? Continue Reading → The post Why You Should Upload Your Contacts appeared first on AnswerConnect Blog. Answering Service