Course Related Topics 
Fonolo
NOVEMBER 22, 2022
Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? Contact Center Trends 2023.
Myra Golden Media
DECEMBER 2, 2021
Many of you know me from my popular LinkedIn Learning courses. I’ve loved flying to Santa Barbara, renting a car, and driving to Carpinteria to film my LinkedIn courses. Working remotely with my producer, director, teleprompter operator, sound tech, and lighting expert, we set up a full studio and recorded two courses!
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JivoChat
FEBRUARY 13, 2023
That’s where the email marketing courses get in. There are several online courses available that aim at how to create campaigns that will help you convert leads into customers by creating attractive and compelling content and design for your emails. 6 Best Email Marketing Courses 1. Workload: 4.5
JivoChat
FEBRUARY 5, 2023
Whether you are already a manager or aim to be one, several skills can help you succeed in this career path, and online management courses will help you with that. Check out the article to discover some of the best online management courses, one of them can be exactly what you need to take the next step in your professional life.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Throughout the course of the pandemic we have seen a dramatic shift in customer experience. What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.
JivoChat
JANUARY 24, 2023
Whether you are a marketing professional who wants to enhance your skills or someone who doesn’t have any experience with marketing, there are several online marketing courses available for different needs. 6 Best Online Marketing Courses 1. Check out the article to discover more about that. Workload: 7.5
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
Can you imagine what a straight translation might do to your course? To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. For example, even a simple phrase like “got milk?” translates to “are you lactating?” and over 6.7
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Did you know that the visual design of eLearning content has a big impact on learner success? Well-designed materials can motivate learners, improve comprehension, and assist optimal retention.
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Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.
Advertiser: ZoomInfo
Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success. However, there’s no team better suited to lead that charge than the marketing department.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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