ProProfs Blog

MARCH 26, 2021

Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on. In this blog, let’s explore both the advantages and disadvantages of customer feedback surveys in detail.

Feedback 78

Feedback Surveys Customer retention Metrics 78

JustCall

OCTOBER 25, 2023

To know how efficient an agent is, companies use several data analytics tools and reports. But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. At its core, a post-call survey is a simple yet powerful concept.

Surveys 52

Surveys Best practices Feedback Metrics 52

Lumoa

DECEMBER 18, 2017

Customer experience and engagement are already changing the way businesses work covering larger and larger industries. At the end of the day, sales numbers fall because customers are lost and overwhelmed." The future of the feedback analysis - text and voice analytics. I am a big fan of text and voice analytics.

Analytics 109

Analytics Customer Experience Journey mapping Automotive 109

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

Surveys 98

Surveys CRM Upselling Analytics 98

aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.

Call Center 62

Call Center Analytics Self service Sales 62

Monet Software

OCTOBER 4, 2018

Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. That is another advantage analytics provides.

Analytics 54

Analytics Government Upselling Contact Center 54

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Consulting 62

Consulting Consulting Analytics Marketing 62

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Feedback 83

Feedback Consulting Consulting Enterprise 83

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

Interaction Metrics

MAY 16, 2024

” This observation ignited the auto industry and applies to the customer experience (CX) industry today. Our methods include workshops, customer service evaluations, and a wide range of surveys. Sometimes, clients come to us saying they only need two-question Net Promoter Surveys, which could be true.

Customer Experience 62

Customer Experience Surveys Consulting Consulting 62

Monet Software

SEPTEMBER 30, 2018

Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. That is another advantage analytics provides.

Analytics 48

Analytics Government Upselling Contact Center 48

Monet Software

JULY 30, 2019

“Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition. In fact, one Gartner survey asked users what it means and they received a range of answers in response, from “online analytical processing” to monitoring call centers, to data mining. Performance Analytics.

Analytics 48

Analytics Call Center Metrics Average Handle Time 48

ShepHyken

OCTOBER 6, 2022

Well, again, my observations show that pretty much every team tasked with improving the customer experience and driving more sales and customer retention is doing some form of journey mapping. In the process, B2B and B2C customers from the US, Canada, UK, Europe, the Middle East, and East Asia answered 1m+ survey questions.

Journey mapping 179

Journey mapping Customer emotions Customer effort B2C 179

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

CCNG

DECEMBER 20, 2023

Thanks to technological improvements and broader adoption, AI is beyond the "hype storm" and has demonstrated significant value across industries. Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible.

Call Center 195

Call Center Chatbots CCNG Technology 195

JivoChat

APRIL 8, 2021

As an organization leverages the analytical features of these tools, they get access to insights about people’s likes and dislikes, browsing behaviors, and purchasing habits. There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. Shorter Sales Cycles.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Sales Pursuits. Call Center Turnover Rates. ” – E.

Call Center 207

Call Center outsourcing Contact Center Finance 207

aircall

FEBRUARY 13, 2017

Sales calls are a necessity for every business. Yet, over the past 20 years the sales process has evolved a great deal and sales people were forced to adapt. Every type of organization has suffered the impact from SMBs to large companies or sales consultants. How sales has changed in the past years. That’s huge!

Sales 83

Sales Customer centricity Coaching CRM 83

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Expanded coverage driven by demand for omni-channel and customer journey analytics. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Analytics 48

Nicereply

NOVEMBER 21, 2022

Considering that the SaaS industry is a competitive one, customer retention is crucial. However, for each industry, there are benchmarks to show the normal CRR. You can choose any type of survey, from Net Promoter Score to Customer Effort Score and Customer Satisfaction Score (CSAT) surveys. How to Calculate CRR?

Customer retention 98

Customer retention SaaS Upselling Analytics 98

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. AI-enabled solutions fueling interest and accelerating sales. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Analytics Marketing 48

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. Roughly half of companies expect to spend between 11% and 20% of their edge investment on security, according to a recent AT&T survey.

Surveys 179

Surveys Education Enterprise Technology 179

JivoChat

AUGUST 23, 2021

It’s analytics give a general overview of how your post fared on Instagram. In short, Later helps you focus on creating engaging, amazing content for Instagram without worrying about scheduling, analytics, or anything else! Instagram analytics. Hashtags suggestions and analytics. Comprehensive analytics.

Marketing 52

Marketing Sales Analytics Chatbots 52

Quality Contact Solutions

MARCH 25, 2021

Langenberg ’ s experience spans more than twenty years in the telecommunications , o utsource telemarketing, and contact center industries. Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Global Response

MARCH 25, 2024

Gather data from surveys, customer feedback, web analytics, and other sources and compare it to your journey map. Share the customer journey map with your marketing, sales, customer service, product development, and IT teams. It’s typically obtained through surveys that ask customers to rate their satisfaction.

Journey mapping 62

Journey mapping Banking Analytics Sales 62

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. In terms of customer service, this technology drastically improves on traditional methods such as obtaining customer feedback through online surveys, for example.

Customer Service 90

Customer Service Chatbots Analytics Big data 90

Verint

AUGUST 3, 2017

Ventana Research is seeking customer analytics professionals to participate in a benchmark research survey designed to uncover organizations’ current and planned use of analytics on all things customer related—marketing, sales, service, contact center and customer engagement. Visit Ventana Research.

Analytics 43

Analytics Marketing Benchmark Best practices 43

Lumoa

FEBRUARY 16, 2023

Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey. Insights from data analytics can help create new product designs or services. Keeping up with industry standards or new trends.

Feedback 94

Feedback Best practices Analytics Surveys 94

CSM Magazine

JANUARY 27, 2023

To remain competitive, businesses must have a thorough understanding of current industry trends and client preferences. These firms are combining market research data, technology, and analytics from industry leaders to acquire the insights required for success in a turbulent climate.

B2B 52

B2B Marketing Transportation Construction 52

Talkdesk

DECEMBER 10, 2020

With this revolution comes the opportunity for companies in the industry to transform their contact centers into strategic assets. Here are the major trends that emerged from our global research survey. . 84% of CX leaders are seeing an increase in demand for contact center customer data and analytics. The CX stakes are rising.

Contact Center 135

Contact Center Upselling Cloud contact Analytics 135

Nicereply

FEBRUARY 29, 2024

The omnichannel strategy looks into the customer journey — from the first discovery point to the after-sales support. This experience transcends into numbers, with Google Chrome owning more than 64.73% of the market share in the internet browsing industry. Review analytics to pinpoint the weak links in your marketing and sales funnel.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 12th annual Speech Analytics Product and Market Report. 10/18/2017.

Consulting 48

Consulting Consulting Analytics Marketing 48

OctopusTech

APRIL 18, 2024

Such characteristics make everyday encounters in the hospitality industry one-of-a-kind ones, the backbone of business ideas nowadays. Technology such as AI chatbots, CRM software, and data analytics can give your team an immediate picture of your customer’s minds and behaviors.

Call Center 62

Call Center Contact Center Telemarketing outsourcing 62

NobelBiz

MARCH 12, 2024

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52