CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Magazine

APRIL 13, 2021

If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers. In this article, we’re offering a list of all the components you need in order to scale your SaaS startup. Create Valuable Content.

SaaS 52

SaaS B2B Self service Analytics 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Enterprise 93

Enterprise Finance SaaS Analytics 93

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 98

Healthcare Engineering SaaS Analytics 98

ChurnZero

MAY 26, 2021

CS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success. Future of SaaS. You’ll also get to know SaaS experts all over the world! . Whatever takes your fancy.

SaaS 86

SaaS Best practices Analytics Metrics 86

CSM Magazine

JANUARY 31, 2023

Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.

SaaS 52

SaaS Analytics Marketing Technology 52

delighted

DECEMBER 3, 2021

Centralizing : Pandium released a State of Product Integrations study at SaaS 1000 , which found that, of the 1k SaaS companies evaluated, most companies had over 15 different platform connections (ex. Which of the platforms capture a key moment in the customer journey – such as a purchase event or an outreach to your support team?

Surveys 96

Surveys APIs SaaS Engineering 96

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. Customer Success Management Software. What Is Contract Renewal?

Customer retention 95

Customer retention SaaS Best practices Upselling 95

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. We know when our customers succeed, we succeed.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. We know when our customers succeed, we succeed.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

ChurnZero

AUGUST 14, 2020

Not product management. Customer Relationship Management (CRM) Software. They focus on opportunity management – like the manual activities that typically exist within accounts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Product Analytics Software.

CRM 87

CRM Finance Upselling Accountability 87

Quadient

MAY 20, 2022

Inspire Evolve is a high-performance, SaaS customer communications solution that makes it simple for non-technical business users to design, personalize and deliver secure, human-centric communications – all with minimal IT involvement. Individual events often demand immediate communication. Senior Director of Product Management.

SaaS 52

SaaS Finance Healthcare Education 52

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Risk Analytics and Reporting. Overdue Payments and Outstanding Balances. With the Early Warning System SuccessBloc, we’ve got you covered.

SaaS 62

SaaS Consulting Consulting Enterprise 62

CSM Magazine

OCTOBER 24, 2022

Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at Noble Systems. Neil will also be presenting at this year’s Call and Contact Centre Expo.

Sales 52

Sales Technology SaaS Analytics 52

JustCall

MAY 23, 2023

CCW is one of the premier events that brings together contact center industry professionals, vendors, and customers, creating a forum where they can collaborate, share their expertise, and gain valuable insights into the industry. The teams behind JustCall, Call Page, Helpwise, and SaaS Labs will be unveiling the new product at CCW Vegas.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you are on the verge of reading everything about SaaS, this is the place for business leaders, and SaaS founders including customer success specialists to learn about customer success, growth strategies, and much more!

SaaS 52

SaaS Upselling Education Customer retention 52

Fonolo

JANUARY 22, 2020

Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. Date of Event: January 28-31, 2020. Event Host: IQPC Inc. Who Should Attend: Contact center managers and executives, customer support agents, customer experience leaders. Event Host: Corinium.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Totango allows you to set up workflows called SuccessPlays which are triggered automatically or manually when pre-defined events occur.

Feedback 103

Feedback Benchmark Surveys Analytics 103

ChurnZero

FEBRUARY 11, 2020

ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. In the session she talked about how to proactively manage B2B customers through onboarding, adoption, advocacy and renewal. The event was full of valuable content and we wanted to compile some of our top takeaways here for you.

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

ChurnZero

JUNE 12, 2020

They reactively respond to raised events or close their eyes and wait to see what happens with auto-renew clients. Systems: CSM tool management and implementation, CRM ownership of customer elements. Customer Success leaders and managers are busy gaining, retaining, and growing customers. Strong Excel and Salesforce skills.

SaaS 80

SaaS Metrics Customer retention Analytics 80

Infinity

APRIL 27, 2022

I joined the team at Infinity just six months ago, but already feel a huge amount of pride in what we’ve managed to achieve. It’s important to remember that only 11% of consumers are considered to be exclusively “online customers” ; so by not including offline transactions in your analytics you’re leaving an enormous gap.

Marketing 96

Marketing B2C B2B SaaS 96

CustomerSuccessBox

JUNE 13, 2022

We already knew that customer-centricity is critical for any SaaS company’s success. CSMs may use a comprehensive CI management platform to analyze all data in a meaningful way to identify trends that are repeatable, allowing them to improve their customer success strategies by concentrating on KPIs that affect customer churn.

Customer centricity 52

Customer centricity SaaS Analytics Customer advocacy 52

AWS Machine Learning

JUNE 24, 2022

In this post, we explore how to use Amazon AppFlow , a fully managed integration service that enables you to securely transfer data from software as a service (SaaS) applications like Veeva Vault to AWS. With a few clicks, you can easily set up a managed connection and choose the Veeva Vault documents and metadata to import.

APIs 72

APIs Healthcare SaaS Engineering 72

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Bob is also an author: see his site [link] feinerbook.com.

Automotive 41

Automotive Management Enterprise B2B 41

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 121

Best practices Government Engineering Accountability 121

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Totango allows you to set up workflows called SuccessPlays which are triggered automatically or manually when pre-defined events occur.

Feedback 72

Feedback Benchmark Surveys Analytics 72

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

SmartKarrot

SEPTEMBER 28, 2020

SaaS industry has been taking a massive shape in the recent few years. The global SaaS market is expected to reach worth $130 billion by the end of the year 2020. With such a boom in the industry, entrepreneurs and SaaS founders are more than willing to stay updated on the current trends. Why attend SaaS conference?

SaaS 10

SaaS B2B Big data Enterprise 10

AWS Machine Learning

OCTOBER 6, 2022

Almost the entirety of the Informed SaaS service is hosted and enabled by AWS services. He is leading the transformation of the InformedIQ SaaS into a full Serverless Microservice architecture leveraging AWS Cloud, DevOps and Data Oriented Programming. She brings a breadth of expertise in Data Analytics and Machine Learning.

APIs 71

APIs Banking SaaS Engineering 71

CSM Magazine

FEBRUARY 22, 2022

Customer experience management (CEM) consists of managing all these interactions to insure that customers’ perceptions are positive and consistent over time, leading them to remain loyal to your brand. Loggly (logs search and analytics software). Salesforce (customer relationship management software).

Customer Experience 52

Customer Experience CRM Big data SaaS 52

AWS Machine Learning

MAY 3, 2023

This post is focused around the third point in this list and shows how to achieve dynamic scaling of SageMaker Processing jobs to achieve a more managed, performant, and cost-effective data processing framework for large data volumes. With these technical hurdles in mind, Vericast set out to create a solution.

Engineering 70

Engineering Metrics APIs Big data 70

Amity

JULY 7, 2017

Come up with a plan that’ll help you approach churn as a learning opportunity in the event that it happens (and it will). Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. Would you do it?

Morale 80

Morale Finance Metrics Analytics 80

SmartKarrot

JUNE 3, 2021

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success. Most of the successful SaaS businesses are built on partnerships.

B2B 10

B2B SaaS Sales Metrics 10

Education Services Group

MAY 6, 2021

Management attack. Your employees and managers must understand the value and role of a Customer Success Manager, and the skills and attributes it takes to be an awesome CSM. In our business model, revenue events occurred at the initial sale, then at renewals time each year. Perception of product becoming reality.

Accountability 92

Accountability Construction SaaS Sales 92