CSM Magazine

SEPTEMBER 8, 2023

Consider festive seasons or unexpected global events; businesses that employ dynamic pricing can easily adjust to these shifts. It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping.

Gamification 52

Gamification Entertainment Advertising Analytics 52

DMG Consulting

APRIL 8, 2024

Deep neural networks are used in employee self-service modules to generate simulations that automate processes for time-off requests, event scheduling, shift swaps, and more. WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Examples include call recording, speech analytics and real-time monitoring. Agents should report the event to systems in place to protect agents by blocking inappropriate callers.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

DMG Consulting

JANUARY 8, 2018

Coaching methods range from manual activities performed by supervisors, such as whisper coaching or internal chat during live monitoring sessions, to automated capabilities supported by speech, text and desktop analytics solutions. periods of low volume) to minimize customer and contact center impacts.

Coaching 48

Coaching Contact Center Gamification Analytics 48

Fonolo

JANUARY 31, 2023

Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. Involve your employees in data collection and analytics. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Noble Systems

SEPTEMBER 8, 2020

Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience. We are all learning as we go.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

CSM Magazine

DECEMBER 15, 2020

In the awful event of a key planning individual becoming ill and that person being the only one who understands how the master forecasting and scheduling spreadsheet works, the entire contact centre is at risk.

Management 52

Management Schedule adherence Gamification At home agents 52

ProProfs Blog

AUGUST 6, 2021

Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Best employee engagement software has an option to analyze survey responses via advanced AI analytics. Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Monet Software

APRIL 24, 2020

Remote workforce managers don’t have the ability to “feel” when their team is firing on all cylinders, but real-time analytics and live and recorded call monitoring can more than fill the gap. Gamification to make each day a challenge, chart progress and reward superior performance, whether in bonuses or accolades.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Engage their team members in a local charitable event every month.

Call Center 182

Call Center Management Scripts Coaching 182

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. ANALYTICS RECEIVES AN ENCORE.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

NobelBiz

DECEMBER 14, 2021

From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. Real-time monitoring refers to the ability to detect when an event occurs and aid an agent in managing the call appropriately and delivering the necessary information.

Contact Center 52

Contact Center call center software Call Center CRM 52

Fonolo

JUNE 17, 2015

Use incentives and gamification. Use speech analytics to identify training needs. Most people think of training as a one-time event or program but that’s just the tip of the iceberg. Use incentives and gamification. Add a few gamification elements and your call center will be singing. Create a buddy system.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts. Jenine Kent.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Conversation intelligence analytics help you get a leg up on your competition by offering deep insights into customer intent, objections, and sentiment.

Coaching 52

Coaching Sales Chatbots Analytics 52

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics.

Advertising 52

Advertising Analytics Sales Enterprise 52

JivoChat

JUNE 8, 2021

This engagement can be automated with event-based triggers, and all communications sent directly into your CRM. Analytics: Track your upsell performance to optimize your offers. Advanced Analytics: Monitor the performance of your offers. Gamification: Encourage users to spend more money on each purchase. Pricing: From $9.99/month.

Upselling 52

Upselling Analytics Sales Personalization 52

CX Journey

NOVEMBER 12, 2015

I felt challenged to use personal stories more, and service tales are a great way for us insight professionals to bring to life research or analytics findings through the eyes of one customer. So, it makes sense to think about gamification here. I’d advise other Customer Insight leaders to think of attending similar events.

Gamification 63

Gamification Airlines Construction Coaching 63

Natalie Petouhof

MAY 11, 2016

To learn more, apply here: https://www.constellationr.com/events/supernova/2016. big data, predictive analytics). • Digital Marketing Transformation – Personalized, data-driven digital marketing. • Future of Work: Social Business – The technologies enabling teams to work together efficiently.

Big data 40

Big data CRM Analytics Enterprise 40

Calabrio

OCTOBER 15, 2019

This year we also launched our first-ever analytics competition , so there was even more to celebrate. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Getronics has used Calabrio solutions for 10 years and is implementing Calabrio Analytics.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16

JustCall

FEBRUARY 5, 2020

Integrating it with CRM or the analytics platform will help you manage your customer profile and notify the sales team of any upselling or cross-selling opportunity. Freshdesk also offers a gamification system called Freshdesk Arcade. call monitoring and analytics. Plan events. Tickets will be resolved faster.

Education 84

Education CRM Sales Accountability 84

Livepro

JULY 17, 2018

This year with 4 locations, a jam packed agenda that features nationwide KM Awards and 2 Keynote Speakers in each state – they’re fast becoming the premiere events for Knowledge Management and Customer Experience. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’.

Transportation 40

Transportation Government Multichannel Consulting 40

JustCall

APRIL 12, 2023

You can leverage the following features of this software to get the most out of your call center: Phone numbers across 70+ countries Custom workflows Detailed analytics Device-agnostic Call and agent monitoring, etc. Gamify Real Goals Many virtual contact center platforms include options for gamification.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

SmartKarrot

SEPTEMBER 15, 2020

Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. Use of Analytics. What is customer onboarding? .

SaaS 10

SaaS Gamification Analytics Feedback 10

ChurnZero

JULY 12, 2019

Think of utilities such as Google Analytics or your CRM solution. Two important components in gamification are surprise and delight. Explain what users managed to do with key events. Think of Instagram or Spotify, your email account, Slack, or Process Street…. Other applications are very useful but not strictly engaging.

Accountability 75

Accountability Metrics Education Marketing 75

Natalie Petouhof

FEBRUARY 21, 2016

examples: big data, predictive analytics) . Here’s a list of the categories: Internet of Things – A network of smart objects enables smart services. examples: sensors, smart ‘things’, device to purchase). Data to Decisions – Using data to make informed business decisions.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. The full transcript is below, as well as the archived recording. Tony: Cool.

Contact Center 40

Contact Center Scripts Sales Metrics 40