Agent Empowerment Analytics Events Gamification 
DMG Consulting
APRIL 8, 2024
Deep neural networks are used in employee self-service modules to generate simulations that automate processes for time-off requests, event scheduling, shift swaps, and more. This emerging WFM module is a critical piece in enabling the scheduling flexibility and self-service capabilities necessary to attract and retain agents.
Calabrio
OCTOBER 15, 2019
This year we also launched our first-ever analytics competition , so there was even more to celebrate. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. More than half of Idaho Central’s agents maintain a perfect attendance record.
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