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Best Tools and Practices for a Healthcare Call Center

Calltools

Managing a successful healthcare contact center is essential to providing an optimal patient experience. If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry.

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Call Center Training: Empowering Agents for Success

Vistio

It provides real-time performance analytics, coaching modules, and personalized action plans. To learn more about how Vistio’s ServiceSim can revolutionize call center training for your organization, explore our ServiceSim page or contact us for a personalized demo.

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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.

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GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

The GLOBO Blog

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. The platform delivers real-time service level data, usage metrics, predictive analytics, trend analysis and population data.

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Build a medical imaging AI inference pipeline with MONAI Deploy on AWS

AWS Machine Learning

AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging. files) in a given Amazon S3 path: model_name = "DEMO-MONAIDeployModel" + strftime("%Y-%m-%d-%H-%M-%S", gmtime()) model_url = "s3://{}/{}/".format(bucket,

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HIPAA-Compliant VoIP Phone Software: Everything You Should Know

JustCall

In the healthcare industry, there is no scope for compromising patients' data. Medical practitioners, as well as healthcare industry professionals, handle sensitive patient information. Businesses and professionals in the healthcare and health insurance industry know the perils of patient data breaches.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Lumoa is more specialized than Medallia and Qualtrics.