Top 10 gamification blogs
Callminer
NOVEMBER 14, 2018
Contact centers need well-defined business goals that are easily tracked with captured speech analytics data. To learn more about gamification, read our top ten blogs below.
Gamification in Higher Education: Tapping into Student Motivation and Engagement
Comm100
FEBRUARY 6, 2024
Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.
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How To Use Gamification To Improve CX In Your Contact Centre
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience
ShepHyken
NOVEMBER 29, 2019
This adds gamification to the customer experience mix and it could very well make your app viral. The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. And you know what that means?
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 3
Noble Systems
JULY 11, 2019
In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Leverage Analytics to Track Behavior & Goal Attainment. Create a Positive UX.
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Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification
aircall
MAY 4, 2022
In this sense, left-brain core drives are those that are associated with logical, higher-order analytic thinking or ownership. Sales Gamification—Your Secret Weapon. Autonomy, mastery, empowerment, and social influence are each powerful currencies, and gamification activates all of these. Extrinsic Sales Motivation Factors.
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62 Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 2
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. State clear goals.
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Better Together (Blog#3)
Enghouse Interactive
FEBRUARY 9, 2021
Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Agent Analytics (28.4% Accessible NOW!
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Move Over Millennials, Generation Z is Here
Call Design
MAY 24, 2022
Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.
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6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention
Noble Systems
MARCH 22, 2021
In the first blog in this 2-part series, we discussed the top healthcare contact center trends. AI-Fueled Speech Analytics Improves Agent Behavior and Patient Satisfaction. AI-fueled speech analytics monitors every agent-patient interaction, regardless of communication channel. 6 Healthcare Call Center Technologies.
A to Z Guide to Customer Experience Definitions and Terms (Updated)
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?
Top 10 Ways To Boost Contact Center Efficiency & Productivity
Playvox
MARCH 27, 2023
One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.
Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.
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How to Strategically Compete Against Your Peers… And Yourself
Beyond Philosophy
APRIL 6, 2016
For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. . – Prioritize and allocate resources (time, money, people, facilities, technology).
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Defining WFO. (Hint – It’s Not Just About Workforce Management)
Noble Systems
SEPTEMBER 29, 2020
WFO is an inclusive term that pulls in virtually every operational aspect of a modern call center, including workforce and quality management, analytics and business intelligence, agent engagement and customer retention, and more. Gamification. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Workforce Management.
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What Contact Centers Can Do Now to Address Shifting Customer Behaviors
Noble Systems
FEBRUARY 10, 2021
Earlier in this 3-part blog series, we looked at recent changes in consumer demands ( Part 1 ), including the top five contact center customer behavior trends that are here to stay ( Part 2 ). It enables speech analytics to provide more and more precise insights on customers and processes. Self-serve is the new “preferred” service.
Innovative Language Learning Technologies: Enhancing Online Education Experiences
JivoChat
MARCH 12, 2023
3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Leading education platforms use gamification elements to enhance the efficiency of learning. Interactive visuals and immersive language experiences enhance students’ ability to achieve their learning goals.
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Ongoing Training is Critical in the Contact Center
Real Blue Sky
JULY 12, 2022
In our last blog post , we talked about how employee turnover rate can often be 100%+ annually in a contact center. Incentives and Gamification. Using incentives and gamification is a great example of using advanced technology in contact center training. Speech Analytics.
Top trends for the contact center in 2019 – part 1, the human touch
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Leverage Gamification for Soft Skills Development. Dive Deeper into Customer Intelligence with Analytics.
Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.
AI Customer Service: Today’s Most Transformative Technologies
TechSee
JUNE 25, 2019
Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Gamification. CLV optimization.
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Nicereply x LiveAgent Integration Benefits
Nicereply
APRIL 7, 2020
These features include but are not limited to a built-in call center, automation rules, gamification, reporting and analysis tools, native live chat widget widgets with proactive chat invitations, and much more. Nicereply enables you to reward your customer service agents by incorporating gamification into their day to day activities.
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A Common-Sense Approach to Employee Engagement
CSM Magazine
AUGUST 8, 2023
VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. For more ideas on how to drive employee engagement, read our other blogs and stay connected with all things CX by visiting The CX Lab.
How to Strategically Compete Against Your Peers… And Yourself
Beyond Philosophy
APRIL 6, 2016
For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. . – Prioritize and allocate resources (time, money, people, facilities, technology).
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150 10 Contact Center Technologies You Need to Know
Fonolo
MAY 17, 2017
In this blog, we’ll take a look through some essential infrastructure for the modern contact center, before taking a look at some emerging solutions that could greatly benefit your contact center. Handpicked related content for you: Top Customer Service Blogs to Read in 2020. Gamification. Speech Analytics.
Top trends for the contact center in 2019 – part 1, the human touch
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Leverage Gamification for Soft Skills Development. Dive Deeper into Customer Intelligence with Analytics.
Hyper Efficiency: The Next Frontier in Contact Center Operations Management
NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
Seven technologies to improve customer service in SMBs
Vonage
OCTOBER 22, 2015
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.
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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker
AWS Machine Learning
FEBRUARY 13, 2024
Santosh has authored notable IEEE publications and, as a seasoned tech blog author, he has also made significant contributions to the development of computer vision solutions during his tenure at Samsung. Nanda Kishore Thatikonda is an Engineering Manager leading the Data Engineering and Analytics at BigBasket.
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4 Effective Contact Center Development Ideas
Fonolo
DECEMBER 6, 2022
Use incentives and gamification . Use technology like speech analytics . In our next blog, we’ll spell out a full call center development plan! Offer on-going training . Provide opportunities for advancement . Set up coaching, mentoring, and buddy systems. . Use role-playing and practice empathy .
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Seven customer community building tips for SaaS CSMs
ChurnZero
MAY 4, 2023
Vanilla offered new elements that we were looking for such as: gamification to drive adoption and engagement; customization; and comprehensive analytics. Be sure to also explore these other CS communities in our blog “ Top 5 Slack communities for Customer Success professionals.”
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Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology
NICE inContact
JANUARY 23, 2019
Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. inView Performance Management for CXone is raising agent engagement and motivation with gamification challenges and provides near-real-time updates on their performance, even when they’re working from home.
Customer Loyalty Program: The Ultimate Guide
ProProfs Blog
SEPTEMBER 9, 2020
That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. Leverage Gamification. 5. Leverage Gamification. Train Your Employees.
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Why Simplicity in Contact Centres Matters in an Era of Complexity
CSM Magazine
AUGUST 5, 2021
In Calabrio’s new blog series, we explore the importance of pursuing simplicity in an era of complexity. In this first blog, we focus on making life easier for agents and how to tackle the most pressing concerns of labour shortages and staff dissatisfaction. For more ideas and inspiration, visit www.calabrio.com.
Advanced Call Center Technologies: Current Trends and Best Practices
Expivia
JULY 21, 2021
Advanced Analytics Software. Every world-class call center should invest in analytics technology. By monitoring every single call, picking up keywords, and building customer profiles, call center analytics software gives you the advantage of monitoring the customer’s entire journey. Gamification.
8 Best Help Desk Software Tools of 2023 (and Why You Should Try Them)
Nicereply
JANUARY 18, 2023
Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Early-stage startups can get Zendesk free for 6 months.
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Which is the Best Customer Support System for your Company?
OctopusTech
APRIL 25, 2019
Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. The tools of this software also increase agent productivity and analytics plus reports that enable managers to watch-out agent performances. Support Inboxes Accessible by the Entire Team.
Best Employee Engagement Software & Tools
ProProfs Blog
AUGUST 6, 2021
Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. What is Employee Engagement Software?
NICE Releases New Sales Performance Management Solution for Large Sales Organizations and NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics
Natalie Petouhof
MARCH 5, 2016
The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification. What Are The Highlights of the new NICE SPM?
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A Beginner’s Guide On An Effective Inbound Call Strategy
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Speech analytics tools can screen 100% of recorded calls to identify common issues and individual calls that need further attention.
Top Three Myths of Hiring Remote Contact Center Agents
NICE inContact
SEPTEMBER 30, 2019
It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. Call centers have the option to promote friendly competition and collaboration through gamification and performance management.
Empower Your Workforce with a Smarter Approach to WEM
CSM Magazine
FEBRUARY 17, 2021
In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Giving supervisors predictive analytics and powerful reporting enables improved planning, performance and wider workforce engagement.
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52 Contact Center Agent Burnout – Part 1, Warning Signs
Noble Systems
AUGUST 1, 2019
This blog is Part 1 of a two-part series. In Part 2 of this blog series we will discuss the causes behind the signs of burnout as well as what you can do to reduce and even eliminate them. Speech analytics can help you identify issues so that they can be resolved before they become major problems.
Innovations in Performance Management: Verint’s Workforce Optimization
Natalie Petouhof
FEBRUARY 28, 2016
Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. What Does Gamification Have To Do With Performance?
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