Top 10 gamification blogs
Callminer
NOVEMBER 14, 2018
To learn more about gamification, read our top ten blogs below. Contact centers need well-defined business goals that are easily tracked with captured speech analytics data.
5 Powerful Capabilities of Gamification
Call Design
APRIL 3, 2022
Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Gamification learning connects employees to business goals with progress bars, leader boards, and quick and easy learning that rewards achievements.
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5 Reasons Why You Need Gamification in Your Contact Centre Training
Call Design
AUGUST 25, 2021
If you’re a manager within a sizable workforce, you’ve likely heard of gamification. While gamification has only been around for a short time and used by large scale organisations, a growing wave of smaller workplaces appear to be adopting this technology in recent years. The gamification industry had a US $9.1
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Motivate and Engage Agents with Gamification
Aspect
JANUARY 17, 2020
According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.
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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….
Beyond Philosophy
JUNE 11, 2015
Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?
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Why Gamification Is Critical To Customer Service
Call Design
OCTOBER 29, 2021
Gamification represents one of the fastest growing methods of building engagement with 60% of agents reporting that they felt more engaged after gamification had been introduced into their training and work. It is for this very reason that gamification has become so popular all over the world. Gamification Builds Engagement.
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5 Things To Consider When Designing Your Gamification
Call Design
NOVEMBER 14, 2021
Boosting employee motivation, training effectiveness, and quality of output can all be done by an ingenious method called gamification. Gamification refers to incorporating gaming elements into the training process or other elements of a workplace to diversify and improve the agent development. Read on to discover what they are.
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Gamification in Higher Education: Tapping into Student Motivation and Engagement
Comm100
FEBRUARY 6, 2024
Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.
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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023
JustCall
MARCH 9, 2023
The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?
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How To Use Gamification To Improve CX In Your Contact Centre
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
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How Contact Centre Gamification Can Leverage Gamificaton
Call Design
AUGUST 4, 2020
This is where gamification can help. Gamification is typically split into smaller “levels” that agents can complete in their own time. Gamification can also work as a sort of training device for implementing new processes as well as developing the skills of new contact centre agents. Encourage Learning. Improve Motivation.
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Mastering Skills with Play: The Fusion of Gaming and Learning in Black Belt Gamification
Cisco - Contact Center
APRIL 5, 2024
Welcome to the immersive world of gamified learning, where the addictive pull of mobile gaming and the interactive rewards system of apps like Duolingo are not just for play—they’re the driving force … Read more on Cisco Blogs
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 3
Noble Systems
JULY 11, 2019
In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Analytics plays an important role in gamification success. Create a Positive UX.
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 2
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. State clear goals.
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71 Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience
ShepHyken
NOVEMBER 29, 2019
This adds gamification to the customer experience mix and it could very well make your app viral. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Combine offline content and functionalities and the customer experience increases manifold. And you know what that means?
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Accelerate Sales Effectiveness with Gamification
Noble Systems
JANUARY 21, 2019
By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 1
Noble Systems
JUNE 25, 2019
Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. A gamification program is not a one-and-done endeavor.
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Grow Revenue and Elevate Your Sales Organization to World-Class Status with Gamification
Noble Systems
DECEMBER 18, 2018
That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification. For the purposes of this blog, we will focus on the following: Deliver continuous sales development and feedback. A bit about gamification.
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Accelerate Sales Effectiveness with Gamification
Noble Systems
JANUARY 21, 2019
By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. All of these examples can be tracked and rewarded through gamification.
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Game on! Motivating agents with Gamification
Integra
AUGUST 26, 2019
Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. The post Game on!
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3 Gamification Types to Use in Your Contact Center
NICE inContact
JULY 19, 2019
So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation. Agent Self-competition.
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Gamification at Work – A Way To Increase Your Customer Satisfaction
Nicereply
NOVEMBER 21, 2019
The following blog post was originally written for the internal purposes of Profesia.sk Gabriel was kind enough to let us republish it in its original form: I am not a writer and when I hear the word “blog” I get goosebumps. At the time of writing this blog, we are being ranked at wonderful 5th place. TOP 10 ranking.
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Better Together (Blog#3)
Enghouse Interactive
FEBRUARY 9, 2021
Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.
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Game on! Motivating agents with Gamification
Integra
AUGUST 26, 2019
Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. The post Game on!
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Move Over Millennials, Generation Z is Here
Call Design
MAY 24, 2022
Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.
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Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center
Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
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Building A Modern Engagement-Centric Workforce
Call Design
JANUARY 20, 2022
Another method of building engagement that is pivoting is gamification. The Power of Gamification. The adoption of gamification in contact centre’s is running full throttle – because it works! This is a true testimony to the value obtained by implementing gamification.
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Top 5 Customer Service & CX Articles for Week of February 19, 2024
ShepHyken
FEBRUARY 18, 2024
I haven’t seen an article about “gamification” in quite some time. My Comment: This is an article I recently wrote for Enghouse Interactive’s blog. Did you really think I could go a week without sharing an article that featured AI!? Seriously, there are good tips. My favorite touches on personalization.
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Guest Blog: One of the biggest contact centre challenges and how to fix it
teleopti
DECEMBER 7, 2018
Using tools like Gamification can help promote cohesion and a fun work environment that stimulates and motivates employees. Gamification plays into our innate desire for reward, feedback, status, competition, altruism, and achievement. You can find more information on how to implement Gamification in the contact centre here.
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"Follow the Leader" Featuring Nate Brown
Call Center Weekly
NOVEMBER 8, 2017
From authoring and leading a client success program, to journey mapping, to gamification, to managing a complex contact center, Nate is the guy to do it right and produce results. Follow the leader: LinkedIn | Twitter | Blog.
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Guest Blog: How to Use Gamification to Improve Agent Motivation
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing staff is far too big a topic for a single blog post. What is gamification? Benefits of gamification. Examples of gamification.
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4 Ways to Reduce Agent Turnover in Your Contact Centre
Call Design
JULY 22, 2020
In this blog, we have four strategies for contact centres that are hoping to retain their agents and reduce turnover. There is a large variety of workforce management, gamification and automation tools that not only make the jobs of your agents easier but also give them a way to track their growth and performance each day.
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How to Strategically Compete Against Your Peers… And Yourself
Beyond Philosophy
APRIL 6, 2016
For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.
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Innovative Language Learning Technologies: Enhancing Online Education Experiences
JivoChat
MARCH 12, 2023
3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Leading education platforms use gamification elements to enhance the efficiency of learning. Interactive visuals and immersive language experiences enhance students’ ability to achieve their learning goals.
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How to Use QR Codes at Your Outdoor Events This Summer
VirtualPBX
JULY 21, 2023
In this blog, we will explore six creative ways businesses can leverage QR codes with VirtualText at outdoor events to boost engagement, drive sales, and create memorable experiences for attendees. However, it is unfortunate that a significant number of businesses remain unaware of how to use QR codes.
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How to Re-energize Your VoC Program
Lumoa
FEBRUARY 21, 2023
Gamification Gamification is all the rage in survey research and for good reason! In a perfect scenario, this would be the starting point for planning a VoC program’s future and prioritizing some of the initiatives you’ve identified.
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83 Why Should Contact Centers Care About Employee Engagement?
Noble Systems
FEBRUARY 14, 2019
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. Gamification is an enabling technology that can help. Reinforce corporate vision, mission and brand.
How to Strategically Compete Against Your Peers… And Yourself
Beyond Philosophy
APRIL 6, 2016
For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.
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4 Ways to Improve Agent Engagement
USAN
MAY 10, 2022
Gamification. As it turns out, gamification has proven to be a powerful way to bolster agent engagement. The concept of gamification is relatively simple. Gamification software has the potential to reduce agent attrition when used in conjunction with other workforce optimization strategies. Workforce Flexibility.
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52 Workforce planning in a Gig Economy
Aspect
OCTOBER 23, 2018
This could be merit increment for gamification, different pay rate, or other special incentive. Reward a group or groups(s) with early access as part of gamification strategy. The post Workforce planning in a Gig Economy appeared first on Aspect Blogs. Consider offering incentives for working these blocks.
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113 Managing Gen-Z and Millennials in the Contact Center
NICE inContact
AUGUST 23, 2019
Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.
Ongoing Training is Critical in the Contact Center
Real Blue Sky
JULY 12, 2022
In our last blog post , we talked about how employee turnover rate can often be 100%+ annually in a contact center. Incentives and Gamification. Using incentives and gamification is a great example of using advanced technology in contact center training.
Managing Gen-Z and Millennials in the Contact Center
NICE inContact
AUGUST 23, 2019
Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.
Mitarbeiter im Fokus: Trends in Workforce Optimization Software
Aspect
JANUARY 30, 2019
> Gamification. Gamification als Methode, die das Erlernen von neuem Wissen und neuem Verhalten spielerisch unterstützt, ist zwar kein neuer Gedanke, aber ein Trend, der an Fahrt gewinnt. The post Mitarbeiter im Fokus: Trends in Workforce Optimization Software appeared first on Aspect Blogs.
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