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5 Call Center Training Best Practices

Callminer

To ensure that your own call center’s training program is effective, give the following tips and best practices a try. Keep Things Practical. Employees who demonstrate considerable effort to improve over time should be highlighted as examples to strive towards and from whom to learn.

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Termination Letter Examples for Call Centers & Customer Service Pros

Callminer

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. For information on reducing employee churn at your call center, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.

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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance. For example, one of the PCI DSS requirements is to encrypt payment details.

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How to Reduce Returns: 8 Tried & True Tactics

TechSee

An example is a homeowner who purchases a portable air-conditioner when their central air stops working and returns it once the system is repaired. Use of Analytics. Reverse logistics stakeholders can leverage analytics to identify patterns and trends in returns. firmware, or. components. Training Videos. Truck Roll Rates, and.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Call Center Floor Rules

Callminer

If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Call Etiquette.

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21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. For example, companies can ask their call agents to check on their customers concerning the pandemic. AmraBeganovich. Kirk Chewning.