Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Despite increased spending, many are failing in their efforts to become data-driven.

Analytics 64

Analytics Big data Metrics Marketing 64

Totango

SEPTEMBER 1, 2022

B2B clients tend to measure performance in terms of key performance indicators, so SaaS QBR discussions often focus on KPIs. QBR meetings can be particularly profitable for SaaS brands that serve high-volume B2B clients who prioritize measurable value when making purchasing decisions. Is the Traditional SaaS QBR Model Still Working?

SaaS 97

SaaS Journey mapping Upselling Best practices 97

Call Journey

MARCH 26, 2020

Many global organizations manage their customer interactions predominantly via voice-based engagement – usually via small to large scale contact center channels or smaller inside sales teams in a B2B type context. A recent assessment showed that just in the U.S

Analytics 52

Analytics Employee engagement Contact Center Scripts 52

Vcaretec

JUNE 6, 2022

Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Connect: @flavmartins Andrew McFarland Bio: Growth through high-value B2B customer experiences. #Customer Service, Customer Experience, CRM Cloud. Former Forrester analyst.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Natalie Petouhof

JULY 16, 2015

That there is a huge ROI and enhanced customer engagement, trust and customer lifetime value are possible, especially when analytics and IOT are combined, these are some of the reasons why the announcement by Microsoft and FieldOne Systems LLC is so important. It is able to deliver an intelligent, proactive customer engagement solution.

Analytics 63

Analytics Customer Service CRM Self service 63

ProProfs Blog

JANUARY 30, 2020

Companies that successfully engage their B2B customers reported 63% lower customer attrition. With successful customer engagement strategies, a B2B business can easily lower customer attrition. Companies that successfully engage their B2B customers reported a 55% higher share of wallet. Source: Gallup ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204

CustomerSuccessBox

JUNE 20, 2022

To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. Customer success effort is a complex function.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place.

CRM 40

CRM Automotive Analytics Big data 40

Infinity

SEPTEMBER 25, 2018

Mass marketing used to be the norm but with brands looking to get smarter about how they use their data, high quality targeted marketing has the potential to maximise your engagement levels with all of your customers. But how can you offer personalisation? This could prove to be the highest quality of lead generation for your company.

Personalization 45

Personalization Analytics Big data Marketing 45

Natalie Petouhof

OCTOBER 12, 2016

Tweet Digital Performance Management provides companies with the analytics to determine if their customer experience is optimized. Monitoring of each customer’s journey and business transactions, using intelligent analytics. Big data monitoring and data visualization  . Customer behavior analytics.

Management 55

Management Big data Analytics Engineering 55

ChurnZero

DECEMBER 11, 2020

For instance, look at ChurnZero which provides big-data ingestion, advanced analytics, health scorin g, large-scale workflows, native integrations, and campaign automation – not to menti on t he security, scalability, and interconnecti on of all that functionality. .

CRM 59

CRM SaaS Technology Big data 59

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. How Technology Has Changed the B2B Sales Cycle .

B2B 62

B2B Sales Technology voip 62

Clarabridge

DECEMBER 3, 2015

This ability isn’t just limited to B2C companies either; we work with a number of B2B brands that are, for example, using connected devices to decrease warranty costs and risks with manufactured equipment. Connected devices and the challenge of Big Data. The Connected Customer.

B2C 40

B2C Self service Big data B2B 40

SmartKarrot

AUGUST 16, 2021

Forrester B2B Summit APAC CX EMEA. DX Summit is a CX conference that serves digital marketing and CX leaders with the virtues of voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges. Forrester B2B Summit APAC. So here we go! Table of Contents.

Customer Experience 11

Customer Experience B2B Big data Analytics 11

Natalie Petouhof

AUGUST 9, 2015

Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success. This critical step requires data in the form of real-time and predictive analytics. Integration of the Internet of Things and predictive analytics improves precision of decisions.

Sales 61

Sales Management Analytics Marketing 61

SmartKarrot

JANUARY 20, 2022

If you do not believe me, check out this example, An article written by Walmart titled “5 Ways Walmart Uses Big Data to Help Customers.” In that write-up, the author used the combination of big data and predictive models to predict demand throughout the day.

SaaS 10

SaaS Big data Analytics Healthcare 10

Natalie Petouhof

FEBRUARY 21, 2016

Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) . Digital Marketing Transformation – Personalized, data-driven digital marketing. . examples: sensors, smart ‘things’, device to purchase).

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). This is a huge challenge that needs to be solved. ” by John Wannamaker.

B2B 60

B2B SaaS B2C Advertising 60

Natalie Petouhof

JANUARY 5, 2016

More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. But will all that data help? It could — if we learn how to harness it.

Big data 40

Big data B2C B2B Technology 40

Natalie Petouhof

JUNE 9, 2015

Evolve commerce with interaction and behavior pattern analytics by putting big data to work. Strive for unity among channel connectivity. Use predictive insights to deliver real-time, optimized responses.

Management 68

Management CRM Government Big data 68

SmartKarrot

MAY 26, 2022

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. As per HBR, “The CEO relies on data for decision making and enhancing the business to the whole company.”

Education 10

Education Analytics SaaS Surveys 10

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. With Big Data, predicting the course of a disease using the genetic makeup of a patient has become realistic.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. According to Gartner, 30% of all B2B companies will employ artificial intelligence to augment at least one of their primary sales processes by 2020.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

SmartKarrot

SEPTEMBER 1, 2021

Analytical Facets: Sometimes the collection of data is not all that matters. As per a report by McKinsey , data-driven businesses are as much as 24 times more likely to get a user. Technologies like AI, IoT and big data might take a backseat to make your business more productive and bring in profitability.

Enterprise 10

Enterprise Big data Analytics B2B 10

Natalie Petouhof

JUNE 9, 2016

The partnership includes Microsoft Dynamics and Lithium’s community data, social customer intelligence and analytics. With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements.

Technology 45

Technology CRM Customer centricity Analytics 45

SmartKarrot

SEPTEMBER 28, 2020

Luckily, there have been many B2B SaaS conferences happening all around the world which call SaaS enthusiasts from different parts of the world every year. It brings speakers from well-established firms to talk on four topics most relevant to SaaS – enterprise technology, security, cloud, and big data.

SaaS 10

SaaS B2B Big data Enterprise 10

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s features: Evaluate the features and capabilities of the chatbot, such as natural language processing, machine learning, integrations with messaging platforms, and reporting and analytics. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

CSM Magazine

MARCH 29, 2021

These two tools when combined can provide business intelligence analytics as well as BI content such as reports, data connections, scorecards, and dashboards, just to name a few. When you use SharePoint, you can share data, resources, files, and news within your organization easily. Google Analytics.

Analytics 52

Analytics B2B Big data Marketing 52

JustCall

APRIL 26, 2022

Traditionally, B2B sales teams worked in a linear manner. AI for sales enables B2B salespeople to operate with detailed assessments based on the most up-to-the-minute information. According to Gartner , by 2025, 3/4 of B2B sales organizations will refine their old strategies with AI-based sales assistants and solutions.

Sales 52

Sales B2B Upselling Chatbots 52

Comm100

MARCH 27, 2023

For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR). LivePerson focuses on big data, providing student intent and engagement metrics through their chatbot platform. LivePerson reporting tools include sentiment analysis and dashboards for analysis of historic and real-time data.

Education 64

Education Chatbots Wait times Surveys 64

Stratifyd

JANUARY 29, 2019

is a B2B tech company located in Charlotte, N.C. Additionally, we were named a "Cool Vendor in Analytics" by Gartner as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal. Do you want to join a rapidly growing tech company? Stratifyd, Inc.

Marketing 40

Marketing Analytics Healthcare Big data 40

Stratifyd

JANUARY 3, 2019

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. We are seeking an analytical, results-driven individual with a passion for developing applications and improving existing ones who knows how to get things done and is not afraid to take on big challenges.

Engineering 40

Engineering APIs Analytics Healthcare 40

Stratifyd

FEBRUARY 20, 2019

is a B2B tech company located in Charlotte, N.C. Additionally, we were named a 2018 Cool Vendor in Analytics by Gartner, as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal. Do you want to join a fast-paced tech company? Stratifyd, Inc.

Engineering 40

Engineering Healthcare Big data B2B 40

Stratifyd

DECEMBER 12, 2018

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. Skilled in Pardot, Salesforce, Hootsuite, Zapier, Google Ads, Google Analytics, Trello, Slack and other marketing automation tools. Experience in Google Analytics and Google Ads. Stratifyd, Inc.

Marketing 40

Marketing Management Analytics Healthcare 40

Stratifyd

DECEMBER 12, 2018

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. Skilled in Pardot, Salesforce, Hootsuite, Zapier, Google Ads, Google Analytics, Trello, Slack and other marketing automation tools. Experience in Google Analytics and Google Ads. Stratifyd, Inc.

Marketing 40

Marketing Management Analytics Healthcare 40

Stratifyd

DECEMBER 20, 2018

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. Analytical and the ability to think on the fly. Experience and/or knowledge of AI, Big Data, Tech. Do you want to join a fast-growing tech company? Stratifyd, Inc. Proficient in social platforms.

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

Amity

JUNE 8, 2016

As such, it’s a little ironic that, despite all the data at their disposal, and the $36 billion they’ll collectively spend on CRM software in the next 12 months, many companies haven’t a clue about what is happening with their customer relationships. Companies lack relationship intelligence. It isn’t.

CRM 67

CRM Journey mapping B2C Government 67