Cisco - Contact Center

JANUARY 27, 2020

It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services. To learn more about this impressive cloud solution, stay tuned for my upcoming webinar with Sheila McGee Smith, Principal Analyst and President of McGee-Smith Analytics.

Contact Center 98

Contact Center contact center solutions Enterprise Cloud contact 98

Help Scout

MAY 12, 2021

Develop analytical reading skills. Effective customer service teams can read analytically, uncovering information beyond the surface level. Learn more in Why Analytical Reading Is a Must-Have Skill. It may mean longer conversations upfront, but it will lead to a better long-term customer experience. Educate while answering.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

JivoChat

MAY 15, 2023

Enjoy tools like Google Analytics to analyze your online store performance and know your target audience even better. To help you increase organic traffic, the platform provides SEO tools, and you can check the performance of the pages with the analytics dashboard. They also have webinars, tutorials, and guides.

Analytics 75

Analytics Sales Marketing Management 75

JivoChat

SEPTEMBER 19, 2021

It’s possible to use features like automated emails, customizable discounts, coupon codes, Google Analytics , and SEO tools. Google Analytics can be integrated . Integrates with Google Analytics. They also have webinars, tutorials, and guides. . Analytics built-in. Highlighted features: Pre-built templates.

Analytics 52

Analytics B2B Sales Marketing 52

JivoChat

MAY 10, 2023

Besides that, make use of analytics tools to understand better your customer behavior. With Google Analytics, for instance, you can identify the most accessed page on your website, how much time people spend on your website on average, and observe how their journey is to make a purchase. They also have webinars, tutorials, and guides.

Analytics 75

Analytics Sales Accountability Marketing 75

CSM Magazine

FEBRUARY 2, 2022

The smart analytics suite will provide an integrated bird-eye view of geography, acquisition, and customer engagement for your emails. 100+ pre-built apps integrations, flexible APIs, and free-developer workspace. SMS, Facebook, and Webinar integrations. It will help you make a sound strategy for return on email investment.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place.

CRM 40

CRM Automotive Analytics Big data 40

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. Assets you can download: webinar recording and presentation. but do greatly simplify systems management.

Cloud contact 45

Cloud contact Contact Center Service level Best practices 45

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

VirtualPBX

AUGUST 3, 2023

The Pros and Cons of Competing Text Blast Services Before diving into the details of VirtualPBX, let’s briefly explore some competing Text Blast Services and their strengths and limitations: SimpleTexting: Pros: User-friendly interface, detailed analytics, and good customer support.

APIs 98

APIs Customer Support Analytics Marketing 98

NobelBiz

MAY 25, 2023

If you want to learn more about the ins and outs of implementing technology, we encourage you to watch one of our latest webinars called: The Key Steps of Implementing New Contact Center Technology. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

OctopusTech

MARCH 1, 2024

Their user-friendly admin makes it simple to add products, customize the design, manage orders and inventory, and track analytics without needing to know code. Integrations with Google Analytics, Facebook Pixel, and other analytic tools provide data to optimize your strategy.

Analytics 62

Analytics APIs Enterprise Best practices 62

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 105

Chatbots APIs Engineering CRM 105

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. To learn more about the Provectus ML infrastructure and MLOps, visit Machine Learning Infrastructure and watch the webinar for more practical advice.

Engineering 102

Engineering APIs Scripts Entertainment 102

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

NobelBiz

JUNE 26, 2023

These systems help route calls to the appropriate agents, track customer interactions, manage customer data, and provide analytics for monitoring and improving performance. If your human resources department is lagging behind, we encourage you to watch two webinar episodes that can take your game to the next level.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

JustCall

APRIL 5, 2023

Call Recording and Analytics JustCall also provides intuitive call recording and analytics features to help you track call metrics and improve the customer service experience. Analytics Its analytics tools allow you to gain insights into the team’s communication and collaboration activities. if neccessary.

APIs 52

APIs Analytics Enterprise Feedback 52

Cisco - Contact Center

FEBRUARY 19, 2021

Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. In addition to API access, the platform allows for the automation and orchestration of customer interaction workflows. Introducing the All New Webex Contact Center: The Technology Enabling the Future of CX [Webinar].

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

Upstream Works

JANUARY 22, 2019

Some are to serve customers within a specific vertical, others provide agents with access to information, some help management with operations like workforce scheduling, and still others provide analytics and reports. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

JivoChat

MAY 8, 2023

Use Analytics Tools After your online store is open and functioning well, use analytics tools like Google Analytics to understand even more about your customers’ behavior. To help you increase organic traffic, the platform provides SEO tools, and you can check the performance of the pages with the analytics dashboard.

Analytics 75

Analytics Sales Marketing B2B 75

JivoChat

MAY 3, 2023

Analyze Data to Improve After you have understood how to sell online and created your store, enjoy the analytics tools like Google Analytics, and analyze the performance of your website and other sales channels. They also have webinars, tutorials, and guides.

Analytics 75

Analytics B2B Sales Marketing 75

JustCall

JANUARY 31, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Zoom Is Best-suited for: Zoom is best suited for using the following functionalities: video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat whether for a small or large business.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Zoom Best-suited for: Zoom is best suited for using the following functionalities: video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat whether for a small or large business.

voip 52

voip Enterprise Interactive Voice Response CRM 52

aircall

JULY 26, 2018

“Creating an integration with Aircall was very easy—their API was well-documented, and Aircall’s tech team was on-hand with any support we needed.” It’s a natural fit to integrate and combine the robust analytics and intuitive interface of Aircall with the omnichannel experience and support that Kustomer enables.”.

Finance 83

Finance APIs Analytics Call Center 83

Infinity

FEBRUARY 23, 2022

The phone call is a key offline channel that often get missed in analytics and yet calls hold a real treasure trove of customer intel that can make your PPC campaigns so much stronger. Infinity's API made this a simple process, rapidly delivering real, measurable results.”. –

Feedback 52

Feedback Marketing APIs Advertising 52

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Useful Training Tools: Stay on top of industry trends with Jungle Scout’s webinars and training. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

JivoChat

AUGUST 22, 2021

Don’t just watch sales demos and webinars – take the time to test your business scenarios. Reporting and Analytics: Use the integrated insights to measure and improve the entire customer experience. Actionable Analytics: Discover the most valuable knowledge and the most engaged users. Demo and reviews. Pricing | CTA.

Chatbots 52

Chatbots APIs CRM Analytics 52

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 63

contact center solutions Self service Quality management APIs 63

JustCall

MARCH 10, 2023

Ideally, an API is a necessary tool to have with the UCaaS solution. If the vendor does not provide an API or integration module, then it should at least support third-party bridges like Zapier. RingCentral RingCentral provides a robust infrastructure for UCaaS setup for your business.

voip 40

voip APIs contact center solutions Contact Center 40

Enghouse Interactive

SEPTEMBER 3, 2021

Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings.

contact center solutions 95

contact center solutions Contact Center Call flow Enterprise 95

SmartKarrot

JULY 8, 2020

It was at a time when SaaS companies were spending considerable time pouring over features and pricing of Customer Success tools that Aptrinsic, a product-led growth solution with analytics prowess and in-product engagements hit the market. Features: Its digital adoption features include analytics, churn management, and feedback collection.

SaaS 10

SaaS Analytics APIs Enterprise 10

JustCall

JULY 20, 2022

Voice and Call Management: Call Forwarding Call On Hold Call Routing Cloud PBX Phone Number Extensions Conference Calls Screen Sharing HD Video Conferencing Business Call Management Call Center Analytics. per user per month Premium – Message, video, and phone features and an open API at $33.74 8×8 Overview. Image Source.

voip 10

voip Interactive Voice Response Enterprise APIs 10

JustCall

APRIL 20, 2023

Features You should select an application that has basic features such as: Call recording Call routing Analytics Integration with other business software, etc. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 1 number is included in each plan.

voip 52

voip CRM call center software Interactive Voice Response 52