OrecX

OCTOBER 22, 2018

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value. With these approach restrictions, analytics accuracy hovers around just 70%. Contact Center Value.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. To use this dataset in your Data Cloud, refer to Create Amazon S3 Data Stream in Data Cloud.

APIs 78

APIs Scripts Management Accountability 78

Spearline

JULY 7, 2022

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. Or, call our API for this information in JSON format. Isn’t that nice?

Metrics 95

Metrics APIs Analytics Contact Center 95

AWS Machine Learning

JULY 29, 2022

For example, in the financial services industry, you can use AI and ML to solve challenges around fraud detection, credit risk prediction, direct marketing, and many others. Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects.

Government 78

Government Banking Analytics Accountability 78

VirtualPBX

NOVEMBER 12, 2021

As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. On one hand, digital marketers often have the easiest access to data regarding their campaigns.

Marketing 52

Marketing Call Logging CRM APIs 52

VirtualPBX

NOVEMBER 12, 2021

As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. On one hand, digital marketers often have the easiest access to data regarding their campaigns.

Marketing 52

Marketing Call Logging CRM APIs 52

AWS Machine Learning

OCTOBER 31, 2023

The linking decision is based on the most recent information available publicly on the Internet or in the media, and might be affected by recent acquisitions, market news or divisional re-structuring. An example of account linking would be to identify the relationship between Amazon and its subsidiary, Whole Foods Market [ source ].

Healthcare 104

Healthcare APIs Engineering Accountability 104

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Cincom

MAY 8, 2024

Inefficient Business Processes: Complex approval chains, inconsistent data, and convoluted system workflows slow down sales. Sales data gets scattered across systems. Different processes and data formats make consolidation difficult. Centralized Pricing Management: Pricing data gets consolidated within CPQ.

Enterprise 52

Enterprise Sales CRM Engineering 52

AWS Machine Learning

SEPTEMBER 9, 2022

Affinities are computed either implicitly from the user’s behavioral data or explicitly from topics of interest (such as pop music, baseball, or politics) as provided in their user profiles. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform.

Personalization 73

Personalization APIs Engineering Metrics 73

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Did you know that the concept of data warehousing was actually developed in the 1980s? Did you know that the concept of data warehousing was actually developed in the 1980s?

Finance 63

Finance APIs Enterprise SaaS 63

AWS Machine Learning

AUGUST 17, 2022

We are excited to announce that Amazon Personalize now supports incremental bulk dataset imports; a new option for updating your data and improving the quality of your recommendations. Prior to this launch, data ingested via previous import jobs was overwritten by any subsequent DatasetImportJob. CreateDatasetImportJob.

Personalization 77

Personalization APIs Enterprise Engineering 77

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format. The response data is stored in DynamoDB.

Government 105

Government APIs industry solution Education 105

JustCall

APRIL 3, 2024

CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). This would greatly decrease manual data entry work.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 108

APIs Engineering Analytics Scripts 108

Nicereply

JUNE 11, 2020

With so many amazing tools out there, it’s easy to get your hands on tons of customer experience data. There are so many new technologies coming out that it feels like we’re all living in a data playground. But having data just for data’s sake isn’t making the most of your potential. Personalize marketing campaigns.

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

DMG Consulting

JULY 31, 2019

Call Tracking: Where Phone Calls Enhance Digital Marketing and Service. Call tracking is currently attracting a great deal of interest because of its ability to deliver significant improvements in marketing efficiency and effectiveness, quantifiable sales increases, and higher levels of customer satisfaction. marketing campaigns.” .

Marketing 59

Marketing Interactive Voice Response Advertising Automotive 59

AWS Machine Learning

OCTOBER 6, 2022

The solution automatically extracts data and classifies documents (for example, driver’s license, paystub, W2 form, or bank statement), providing the required fields for the consumer verifications used to determine if the lender will grant the loan. Main advantages. Reducing cost in document extraction.

APIs 72

APIs Banking SaaS Engineering 72

AWS Machine Learning

NOVEMBER 22, 2022

The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. For example, marketing could use this data to create campaigns targeting different customer segments. Customer service departments could use this data to spot customer dissatisfaction and take corrective action.

APIs 68

APIs CRM Feedback B2C 68

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. Thomson Reuters provides market-leading products in the Tax, Legal and News campaign, which users can sign up to using a subscription licensing model.

Personalization 67

Personalization APIs Engineering Enterprise 67

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

OrecX

SEPTEMBER 1, 2020

Powered by the operating systems, databases, browsers and APIs that run the world’s infrastructure. Unsurpassed speed to market. UI & REST API based on Google Angular framework. Runs with common standard Rest API. Extends platform value with no arbitrary restrictions on system data.

APIs 79

APIs Analytics CRM Marketing 79

AWS Machine Learning

MARCH 23, 2023

Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The predictions (inference) use encrypted data and the results are only decrypted by the end consumer (client side).

Scripts 98

Scripts APIs Government Analytics 98

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal ® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform.

APIs 45

APIs Management Analytics Accountability 45

AWS Machine Learning

FEBRUARY 13, 2024

Who needs a cross-account feature store Organizations need to securely share features across teams to build accurate ML models, while preventing unauthorized access to sensitive data. For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account.

Accountability 108

Accountability Government Engineering Scripts 108

AWS Machine Learning

AUGUST 15, 2022

For instance, you can have marketing partnerships that require you to promote certain brands, in-house content, or categories that you want to improve the visibility of. You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks.

Personalization 71

Personalization APIs Entertainment Marketing 71

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics.

Banking 114

Banking Contact Center APIs Cloud contact 114

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. Start Streamlining Your Processes.

APIs 118

APIs Enterprise Analytics Technology 118

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . The performance-enhancing information is already there , it’s waiting to be found in the call data. Using recorded call data to construct predictive models provides the means for automating call disposition.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . The performance-enhancing information is already there , it’s waiting to be found in the call data. Using recorded call data to construct predictive models provides the means for automating call disposition.

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

MARCH 12, 2024

One common reason to engage in data collaboration is to run an audience overlap analysis, which is a common analysis to run when media planning and evaluating new partnerships. Common methods for sharing data, such as using pixels and SFTP transfers, can carry risk because they involve moving sensitive customer information.

Advertising 102

Advertising Accountability APIs Best practices 102

JustCall

JANUARY 23, 2024

WhatsApp is an ideal channel in the present market, where you can register, track, and resolve customer complaints. It allows you to track messages, assign conversations, and gather data on the customers. WhatsApp Business has apps for small businesses and an API for large teams. Here’s how!

APIs 52

APIs Chatbots Multichannel Accountability 52

OrecX

JUNE 2, 2020

Just think about the analytics potential of that huge pool of words. By recording these interactions, transcribing them and then analyzing them with speech analysis software, your call center managers and business unit leaders (Sales, Marketing, Support, Product Management, R&D.) Learn more today at [link].

APIs 79

APIs Analytics Call Center CRM 79

NobelBiz

APRIL 23, 2024

Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. CRM integrations also facilitate real-time updates and information sharing, ensuring that agents have the most current data at their fingertips.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

AWS Machine Learning

JULY 6, 2023

Many organizations choose SageMaker as their ML platform because it provides a common set of tools for developers and data scientists. In this post, we cover the benefits for SaaS platforms to integrate with SageMaker, the range of possible integrations, and the process for developing these integrations.

SaaS 77

SaaS Accountability APIs Engineering 77

aircall

JANUARY 11, 2023

To make sure your business gets the most out of its phone solution, we’ve compiled a list of the six best 8×8 alternatives on the market to help your customer-facing teams turn conversations into conversions. . When looking for a cloud-based phone provider , it’s easy to feel lost in a saturated market. Call center analytics.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

NobelBiz

NOVEMBER 27, 2023

This information can be used for various purposes, such as customer relationship management (CRM), lead identification, and targeted marketing campaigns. Here are the key data points captured in call logs: Call Date and Time: Precise tracking of when calls occur allows businesses to analyze call patterns and identify peak call times.

Call Logging 59

Call Logging voip Contact center software CRM 59