AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Part 2: Data enrichment and insights.

Analytics 75

Analytics APIs Healthcare Big data 75

OrecX

JANUARY 5, 2021

This is the only way to ensure your speech analytics solution is adequately interpreting and transcribing both your agents and your customers. REAL TIME - Does your recording solution capture call audio in a real-time streaming manner so your transcription and analytics engine can process the call as it happens, or post-call?

Analytics 127

Analytics APIs Engineering CRM 127

OrecX

APRIL 22, 2021

According to techtarget.com, “Data gravity is the ability of a body of data to attract applications, services and other data.”. Monitor, Manage & Control. Mobile recording (VoIP softphone technology, conferencing the recording system as a PSTN number, and mobile-ready infrastructure).

voip 79

voip APIs Upselling CRM 79

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. This dilemma hampers the creation of efficient models that use data to generate business-relevant insights.

Metrics 90

Metrics Analytics APIs Big data 90

JivoChat

JANUARY 31, 2023

Data-driven decisions are essential in businesses to diminish the chances of errors, and online data analyst courses will teach you how to interpret data precisely. There is where data analysis comes in, you can use the data your company has, and key performance indicators (KPIs) to indicate what path you should follow.

Analytics 75

Analytics APIs Scripts Big data 75

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

Infinity

MARCH 3, 2022

The greater the visibility you have of the data needed to track conversion events, optimise ads and re-target users, the stronger the position you are in as a marketer. After all, for marketers, gathering as much data as possible from as many touchpoints as possible is the name of the game. Getting data on the customer journey.

APIs 52

APIs Marketing Advertising Government 52

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. To use this dataset in your Data Cloud, refer to Create Amazon S3 Data Stream in Data Cloud.

APIs 78

APIs Scripts Management Accountability 78

AWS Machine Learning

DECEMBER 1, 2022

Data-driven decisions fueled by near-real-time insights can enable farmers to close the gap on increased food demand. However, scouting each field on a frequent basis for large fields and farms is not feasible, and successful risk mitigation requires an integrated agronomic data platform that can bring insights at scale.

APIs 74

APIs Analytics Engineering Technology 74

OrecX

OCTOBER 22, 2018

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value. With these approach restrictions, analytics accuracy hovers around just 70%.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

MARCH 26, 2024

On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. The traditional approach of using human reviewers to extract the data is time-consuming, error-prone, and not scalable.

APIs 88

APIs Construction Analytics Enterprise 88

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. An ML model registered by a data scientist needs an approver to review and approve before it is used for an inference pipeline and in the next environment level (test, UAT, or production).

APIs 97

APIs Construction Engineering Analytics 97

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 75

Analytics Healthcare Engineering APIs 75

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. No more looking at dashboards, you prompt it and see the data you want to see.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Based on your data, it can be challenging to improve the accuracy of your application only using semantic search.

APIs 106

APIs Finance Chatbots Enterprise 106

CSM Magazine

APRIL 26, 2024

Simplify Data Integration To minimize the time devoted to optimizing LMS reporting efficiency , it is crucial to simplify the process of collecting and integrating data into your system. This eliminates data entry and decreases the likelihood of errors. Utilize user-friendly and intuitive data visualization.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

NOVEMBER 17, 2023

With Amazon Bedrock’s comprehensive capabilities, you can easily experiment with a variety of top FMs, customize them privately with your data using techniques such as fine-tuning and Retrieval Augmented Generation (RAG). The action is an API that the model can invoke from an allowed set of APIs.

APIs 85

APIs Customer Service Construction Analytics 85

AWS Machine Learning

OCTOBER 19, 2022

R is a popular analytic programming language used by data scientists and analysts to perform data processing, conduct statistical analyses, create data visualizations, and build machine learning (ML) models. The following screenshot shows an example of the data: Fig4: COVID-19 Public dataset.

Analytics 81

Analytics APIs Scripts Government 81

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 77

Government Banking Analytics Accountability 77

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. However, the presence of PII information often restricts the use of this data. Let’s review how we can redact this PII data in the transcript.

APIs 80

APIs Engineering Analytics Call Center 80

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. RAG is a popular technique that combines the use of private data with large language models (LLMs).

APIs 111

APIs Healthcare Scripts Enterprise 111

Spearline

JULY 7, 2022

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. Or, call our API for this information in JSON format. Isn’t that nice?

Metrics 95

Metrics APIs Analytics Contact Center 95

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

AWS Machine Learning

APRIL 18, 2024

The audio is streamed to Amazon Transcribe, and the transcription results are written in real time to Kinesis Data Streams. A Lambda function called the Call Event Processor, fed by Kinesis Data Streams, processes and optionally enriches meeting metadata and transcription segments. Choose the Monitor tab to see function metrics.

APIs 107

APIs Accountability Analytics Entertainment 107

AWS Machine Learning

DECEMBER 16, 2022

Developing and training successful machine learning (ML) fraud models requires access to large amounts of high-quality data. Sourcing this data is challenging because available datasets are sometimes not large enough or sufficiently unbiased to usefully train the ML model and may require significant cost and time.

Enterprise 71

Enterprise APIs Analytics Accountability 71

AWS Machine Learning

MARCH 10, 2023

We show how you can apply this approach to various data streaming and event-driven architectures, depending on the desired outcome and actions to take to prevent fraud (such as alert the user about the fraud or flag the transaction for additional review). Call the Amazon Fraud Detector API using the GetEventPrediction action.

APIs 112

APIs Banking Accountability Analytics 112

AWS Machine Learning

OCTOBER 18, 2023

The solution focuses on the fundamental principles of developing an AI/ML application workflow of data preparation, model training, model evaluation, and model monitoring. Additionally, it often requires thousands or tens of thousands of hand-labeled images to provide the model with enough data to accurately make decisions.

APIs 93

APIs Metrics Consulting Consulting 93

AWS Machine Learning

SEPTEMBER 9, 2022

Affinities are computed either implicitly from the user’s behavioral data or explicitly from topics of interest (such as pop music, baseball, or politics) as provided in their user profiles. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform.

Personalization 72

Personalization APIs Engineering Metrics 72

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 71

Scripts Analytics Accountability Engineering 71

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Did you know that the concept of data warehousing was actually developed in the 1980s? Did you know that the concept of data warehousing was actually developed in the 1980s?

Finance 63

Finance APIs Enterprise SaaS 63

Hodusoft

NOVEMBER 27, 2020

They can optimize and monitor the performance of their team with real-time customizable API based wallboards and dashboards. The system provides managers with call analytics, dashboards, and alerts. The software provides quick access to a high volume of data. Benefits of Real-Time Monitoring.

Contact Center 52

Contact Center Analytics Contact center software APIs 52

AWS Machine Learning

JULY 5, 2022

If you use the default lifecycle configuration for your domain or user profile in Amazon SageMaker Studio and use Amazon SageMaker Data Wrangler for data preparation, then this post is for you. Data Wrangler supports standard data types such as CSV, JSON, ORC, and Parquet. Create Data Wrangler Flow Works (or) Error.

Scripts 80

Scripts Engineering APIs Consulting 80

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Speech Analytics for Contact Centers.

Analytics 48

Analytics CRM APIs Contact Center 48

AWS Machine Learning

NOVEMBER 23, 2022

Amazon SageMaker Studio is a fully integrated development environment (IDE) for machine learning (ML) that enables data scientists and developers to perform every step of the ML workflow, from preparing data to building, training, tuning, and deploying models. Starting with the release of Amazon EMR 6.9,

Scripts 78

Scripts APIs Engineering Sales 78

JustCall

APRIL 3, 2024

CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). This would greatly decrease manual data entry work.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

MARCH 25, 2024

Some customers entrust Amazon Transcribe with data that is confidential and proprietary to their business. In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations. For more information about data privacy, see the Data Privacy FAQ.

Best practices 79

Best practices APIs Transportation Personalization 79

AWS Machine Learning

NOVEMBER 1, 2022

Identifying, collecting, and transforming data is the foundation for machine learning (ML). According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. Overview of solution.

Engineering 91

Engineering APIs Accountability industry solution 91