VirtualPBX

NOVEMBER 12, 2021

As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. On one hand, digital marketers often have the easiest access to data regarding their campaigns.

Marketing 52

Marketing Call Logging CRM APIs 52

OrecX

OCTOBER 22, 2018

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value. With these approach restrictions, analytics accuracy hovers around just 70%. Contact Center Value.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

OCTOBER 31, 2023

The linking decision is based on the most recent information available publicly on the Internet or in the media, and might be affected by recent acquisitions, market news or divisional re-structuring. An example of account linking would be to identify the relationship between Amazon and its subsidiary, Whole Foods Market [ source ].

Healthcare 107

Healthcare APIs Engineering Accountability 107

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

DMG Consulting

JULY 31, 2019

Call Tracking: Where Phone Calls Enhance Digital Marketing and Service. Call tracking is currently attracting a great deal of interest because of its ability to deliver significant improvements in marketing efficiency and effectiveness, quantifiable sales increases, and higher levels of customer satisfaction. marketing campaigns.” .

Marketing 59

Marketing Interactive Voice Response Advertising Automotive 59

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. The past year was excellent for the cloud-based contact center infrastructure (CBCCI) market. DMG had projected that the market would grow by 22% in 2017, and the actual growth rate was 25.4%. DMG expects the market to grow at a minimum of 22.5%

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

APIs 78

APIs Finance Engineering Analytics 78

AWS Machine Learning

AUGUST 17, 2022

Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time. This data is then ingested via the PutEvents API, which incrementally updates your interactions dataset. CreateDatasetImportJob. DescribeDatasetImportJob. ListDatasetImportJob.

Personalization 83

Personalization APIs Enterprise Engineering 83

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Hodusoft

FEBRUARY 22, 2022

HoduSoft partners with Signalmash to bring innovative UC products to US markets. Hodusoft, a leader in the Unified Communications software market, recently collaborated with US-based Signalmash, a comprehensive CPaaS (Communication Platform as a Service) platform. THE COLLABORATION. BRINGING THE MOST INNOVATIVE UC PRODUCTS .

Marketing 52

Marketing Real estate Call Center Enterprise 52

AWS Machine Learning

AUGUST 4, 2023

Solution overview In this post, we demonstrate how to create a predictive model in SageMaker to recommend the next best product to your customers by using historical data such as customer demographics, marketing engagements, and purchase history from Salesforce Data Cloud. frameworks to restrict client access to your APIs.

APIs 84

APIs Scripts Management Accountability 84

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal ® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform.

APIs 45

APIs Management Analytics Accountability 45

OrecX

SEPTEMBER 1, 2020

Powered by the operating systems, databases, browsers and APIs that run the world’s infrastructure. Unsurpassed speed to market. UI & REST API based on Google Angular framework. Runs with common standard Rest API. REST API for full application/system control. Adapts to cloud, premise, and hybrid environments.

APIs 79

APIs Analytics CRM Marketing 79

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The past year was excellent for the CBCCI market.

Consulting 48

Consulting Consulting Contact Center Marketing 48

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 78

APIs Banking SaaS Engineering 78

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. Using the job ID and message ID returned by the previous request, the client connects to the WebSocket API and sends the job ID and message ID to the WebSocket connection. His focus area is on Data, Analytics and Generative AI.

Government 109

Government APIs industry solution Education 109

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 110

APIs Engineering Analytics Scripts 110

AWS Machine Learning

NOVEMBER 22, 2022

The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. For example, marketing could use this data to create campaigns targeting different customer segments. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document.

APIs 73

APIs CRM Feedback B2C 73

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Everybody knows that. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Everybody knows that. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. Thomson Reuters provides market-leading products in the Tax, Legal and News campaign, which users can sign up to using a subscription licensing model.

Personalization 71

Personalization APIs Engineering Enterprise 71

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics.

Banking 114

Banking Contact Center APIs Cloud contact 114

JivoChat

JANUARY 31, 2023

For example, a company is about to launch a new product and the marketing is developing an email marketing campaign for that. You will learn how to work with text files, obtain real-time information from an API with a simple script, and create pie, bar, line, area, histogram, scatter, regression, and combo charts.

Analytics 75

Analytics APIs Scripts Big data 75

OrecX

JUNE 2, 2020

Just think about the analytics potential of that huge pool of words. By recording these interactions, transcribing them and then analyzing them with speech analysis software, your call center managers and business unit leaders (Sales, Marketing, Support, Product Management, R&D.) Learn more today at [link].

APIs 79

APIs Analytics Call Center CRM 79

AWS Machine Learning

AUGUST 15, 2022

For instance, you can have marketing partnerships that require you to promote certain brands, in-house content, or categories that you want to improve the visibility of. You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks.

Personalization 76

Personalization APIs Entertainment Marketing 76

DMG Consulting

MAY 26, 2020

2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). . WFO Trends in 2020.

Analytics 96

Analytics Contact Center APIs Consulting 96

aircall

JANUARY 11, 2023

To make sure your business gets the most out of its phone solution, we’ve compiled a list of the six best 8×8 alternatives on the market to help your customer-facing teams turn conversations into conversions. . When looking for a cloud-based phone provider , it’s easy to feel lost in a saturated market. Call center analytics.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

JustCall

JANUARY 23, 2024

WhatsApp is an ideal channel in the present market, where you can register, track, and resolve customer complaints. Using these insights and analytics, you can improve your customer service processes, train agents, and speed up resolution time without a manual review of every conversation across platforms.

APIs 52

APIs Chatbots Multichannel Accountability 52

aircall

JANUARY 25, 2023

Its features include AI, voice, analytics, and workforce management. Here are a few questions to ask yourself if you’re wondering whether it’s worth looking into a Genesys alternative: Does your business have a global market? Analytics When it comes to the success of a cloud-based phone system , success is in the details.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

AWS Machine Learning

MARCH 23, 2023

Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture.

Scripts 101

Scripts APIs Government Analytics 101

OrecX

MARCH 26, 2019

Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc. Call recording and speech analytics capabilities enable campaign designers (call center managers, inside sales directors, marketing managers, etc.)

Outbound sales 66

Outbound sales APIs Analytics Engineering 66

OrecX

JANUARY 4, 2019

To take advantage of some of these report ideas, you need to integrate (easily with an open API) a third-party speech analytics solution with your call recorder. Focus of Call Recording Reports: [Does not require speech analytics.]. Requires speech analytics.]. Calls resulting in cancellation (identify root cause).

APIs 80

APIs Analytics Best practices Contact Center 80

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. Start Streamlining Your Processes.

APIs 118

APIs Enterprise Analytics Technology 118

Spearline

JULY 7, 2022

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. Or, call our API for this information in JSON format.

Metrics 95

Metrics APIs Analytics Contact Center 95

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Refer to Part 1 to learn how behavioral data was collected and processed using the data and analytics systems. Solution overview. In her spare time, she enjoys swimming, hiking and playing board games.

Personalization 78

Personalization APIs Engineering Metrics 78

Hodusoft

AUGUST 30, 2022

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. The most popular cloud-based services: UCaaS, CCaas, and CPaaS.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026.

voip 52

voip CRM Analytics Telecommunications 52