TechSee

FEBRUARY 21, 2022

80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. There is a good reason for their optimism. Target Marketing and Advertising.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Playvox

APRIL 21, 2023

Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations. It wasn’t very revealing of agents’ real performance — or of any customer service problems that might be brewing. Self-service can be a win-win for agents and customers.

Customer Experience 95

Customer Experience Contact Center Self service Multichannel 95

NICE inContact

OCTOBER 2, 2019

This is just one of the many insights we discovered when we surveyed more than 900 global contact center leaders about key customer experience topics, including near-term investment plans. The latest results and analysis appear in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark. Interested in learning more?

Benchmark 60

Benchmark Interactive Voice Response Chatbots Self service 60

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. This is the latest in their “Inner Circle” series which is based on industry surveys. For more on this topic, see our eBook Guide to Call Center Metrics.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Nicereply

SEPTEMBER 28, 2021

Customer Feedback Survey. Surveys are a crucial tool for collecting their thoughts. One key advantage of Nicereply is that you can set up in-signature surveys to collect feedback right when customers are most likely to give it – immediately after an interaction with your brand. Customer service analytics. Team Management.

Customer Service 98

Customer Service call center software Surveys Analytics 98

Enghouse Interactive

OCTOBER 27, 2021

The analysis of the end-to-end Customer Journey t hrough Voice of the Customer (VoC) programs, along with every call, email, text, or web chat, have become important elements in helping your organization properly focus those CX investments. Download our Artificial Intelligence eBook Listen. AI Insights Lays Out How. Understand.

Upselling 98

Upselling Contact Center Analytics Surveys 98

aircall

JULY 7, 2021

Thus, you can use them on documents, surveys, feedback forms, SMS, email, and even social media to identify patterns and relationships among the data. Self-Service Analytics. Self-service analytics mine data from self-service communication channels, such as FAQs, blogs, and ebooks.

Call Center 62

Call Center Analytics Self service Sales 62