Uniphore

JANUARY 21, 2022

Conversational AI and automation can solve many self-service woes. AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. In fact, the KFF reports that 62 percent of members don’t understand their coverage options.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

NICE inContact

OCTOBER 2, 2019

The latest results and analysis appear in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark. Both self-service and agent-assisted channels are being improved in the upcoming year, reflecting ongoing consumer demand for many options. Interested in learning more? Download your free copy today.

Benchmark 60

Benchmark Interactive Voice Response Chatbots Self service 60

Noble Systems

MAY 11, 2021

Businesses in a variety of industries rely on ASR to direct callers to the right department or person through an IVR system. For contact centers, ASR is often the first point of interaction between a brand and its customers, and is fundamental to gaining consumer insights through conversation analytics. Self-service 24/7.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.) For more on this topic, see our eBook Guide to Call Center Metrics.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Enghouse Interactive

OCTOBER 27, 2021

The analysis of the end-to-end Customer Journey t hrough Voice of the Customer (VoC) programs, along with every call, email, text, or web chat, have become important elements in helping your organization properly focus those CX investments. Download our Artificial Intelligence eBook Listen. AI Insights Lays Out How.

Upselling 98

Upselling Contact Center Analytics Surveys 98

aircall

JULY 7, 2021

Self-Service Analytics. Self-service analytics mine data from self-service communication channels, such as FAQs, blogs, and ebooks. Self-service analytics identify the most searched keywords, questions, and phrases so you can create better self-service channels.

Call Center 62

Call Center Analytics Self service Sales 62

Noble Systems

MAY 20, 2021

Voice Technologies encompass a broad scope, from speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more. A conversation with Chris Hodges and Ellwood Neuer at Noble Systems.

Technology 98

Technology Interactive Voice Response Analytics Contact Center 98