Uniphore

JANUARY 21, 2022

Conversational AI and automation can solve many self-service woes. AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. In fact, the KFF reports that 62 percent of members don’t understand their coverage options.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

Global Speech Networks

JANUARY 10, 2022

Here are a few solutions that financial organisations employ to gather customer feedback and touch points into a single, cohesive story: IVR / Chatbots / Virtual Agents . Automation and self-service options give customers the ability to interact quickly and simply with your organisation. Quality Management .

Brand ambassadors 52

Brand ambassadors Virtual Agent Quality management Analytics 52

Netomi

SEPTEMBER 20, 2021

The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games and HP. Sentiment analysis for contextual next best action. Interested in learning more about Zendesk for customer service? Key features. Key features: .

Chatbots 126

Chatbots APIs Surveys Analytics 126