Playvox

APRIL 21, 2023

Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations. It wasn’t very revealing of agents’ real performance — or of any customer service problems that might be brewing. Self-service can be a win-win for agents and customers.

Customer Experience 95

Customer Experience Contact Center Self service Multichannel 95

Noble Systems

JULY 24, 2020

Self-service tools are growing in popularity and functionality. Collector-owned accounts maintain the continuity of the customer relationship and personalized service, and account familiarity helps increase customer satisfaction and can improve payment performance. SPEECH ANALYTICS with Data Mining, Analysis & Evaluations.

Call Center 87

Call Center Technology Gamification Analytics 87

Noble Systems

FEBRUARY 20, 2019

Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

Noble Systems

FEBRUARY 20, 2019

Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.

Contact Center 51

Contact Center Journey mapping Self service Cloud contact 51

aircall

JULY 7, 2021

Using these insights, you can create actionable plans on how to improve customer experiences—whether through increasing customer satisfaction ( CSAT ) ratings, customer effort score, service-level performance, or all of the above. Self-Service Analytics. 6 Types of Call Center Analytics. Call Center Desktop Analytics.

Call Center 62

Call Center Analytics Self service Sales 62

Vistio

APRIL 2, 2022

I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. And while customers were forgiving during the emergency in terms of service levels, now they’re not so much so. Yeah, I think the first thing is just starting with the agent self-service experience.

Contact Center 52

Contact Center Real estate Customer Service Self service 52