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5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. This comes as no surprise, especially if we take into account the rise in today’s customer-centric culture. But perhaps the most enticing news of all?

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5 Surprising Rules to Live By When Managing Customer Memories

Beyond Philosophy

We discovered that one of the most critical points of an insurance company experience occurs in the claims moment, particularly if you’re in the healthcare industry. For example, when a customer has to repeat their account of poor service over and over, you are reinforcing that lousy memory and making it worse.

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53 Impressive Generative AI Statistics You Need To Know

Netomi

It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. Here is a compilation of thought-provoking Generative AI statistics.

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What Is the Average Account Management Salary across Countries/Regions?

SmartKarrot

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

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Contingency Planning With At-Home Agents

Outsource Consultants

Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. A perfect storm for customer service.

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Brand Move Roundup – April 21, 2020

C Space

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

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The Independent Pharmacy Optimises Their Customer Experience with Mapp and Fresh Relevance

CSM Magazine

New visitors are shown a newsletter popover to drive email list growth and visitor identification, while returning customers see a welcome back pop-up to guide them to their account. ” Joshua Beale, Mapp’s Principal Account Director said: “We are extremely proud to be partnering with The Independent Pharmacy. We are also.