Influitive

MAY 12, 2016

That’s one reason why account-based marketing has become a popular strategy in recent years. Instead of “spraying and praying” broad marketing messages, ABM requires brands spend time crafting ultra-personalized campaigns targeted at specific accounts. Learn how to make your account-based marketing more effective with advocacy.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

ClientSuccess

FEBRUARY 15, 2021

Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . In addition to your vast toolkit of customer success solutions, tools, and resources, there is one secret weapon to include to build strong customer relationships: customer-first service.

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

ClientSuccess

AUGUST 3, 2020

With so much growth behind us – and an incredible amount of projected change to come – customer success leaders should be asking themselves: are our team and tools future-proof? The industry growth shows no signs of slowing down, and customer success leaders must have the tools and resources to keep up with this innovation.

SaaS 81

SaaS Accountability Metrics Sales 81

Beyond Philosophy

DECEMBER 25, 2017

Your customers’ emotional and subconscious responses to your brand account for over half of the total Customer Experience. Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Sign up to our new podcast, The Intuitive Customer , and get a FREE eBook!

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

ClientSuccess

OCTOBER 4, 2022

As a customer success department manager or leader, you’re constantly looking for new tools and solutions to help your team reach the highest output possible. Here are some considerations to take into account when looking for a new customer success platform: 1. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

Metrics 52

Metrics CRM Accountability Management 52

ClientSuccess

JANUARY 19, 2021

Whether you’re using a generic CRM tool or a customer success-specific solution to manage your customer interactions, it’s helpful to map out exactly how your platform will impact each stage of the customer journey. As a refresher, the customer journey is the complete picture of an entire customer account relationship.

Accountability 69

Accountability CRM Sales Management 69

Playvox

JANUARY 25, 2024

Workforce optimization tools automate the operational performance management processes, providing added muscle to workforce management (WFM), quality management (QM), agent coaching , analytics, and reporting. Quality Assurance (QA) tools are great, but they tend to be reactive. It’s also sometimes referred to as quality assurance.

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

Creative Virtual

FEBRUARY 24, 2022

That isn’t possible with basic bot platforms which act more like simple FAQ tools or don’t give you options for backend integrations. It’s always best to be clear that it is an automated self-service tool. Customers appreciate transparency about whether they are using a human-assisted or automated digital support option.

Chatbots 59

Chatbots Self service Virtual Agent Accountability 59

ClientSuccess

MARCH 8, 2022

CLV planning and account forecasting can be daunting for CSM teams that don’t have the proper visibility and insights into key customer success metrics and data sources. eBook: 3 Steps To Putting Your Customer First This Year. Ready to get started? Toolkit: Sales, Marketing & Customer Success Alignment Toolkit.

Upselling 75

Upselling SaaS Sales Metrics 75

ChurnZero

MARCH 3, 2022

Download this eBook to learn how to crust your SaaS Customer Onboarding. For each churn monster, we give a description of what its churn risk looks like, so you can easily identify it within your customer accounts. P.S. We also have an interactive tool version of this maturity model. Customer Success around the web.

SaaS 98

SaaS Customer retention Surveys Consulting 98

SmartKarrot

FEBRUARY 21, 2023

The case for a renewed focus on account management What is Account Management? Account management is the practice of providing customers with service, support and improvement opportunities to increase their consumption of a product or service and maximize retention, cross-sell and upsell opportunities within the customer base.

Accountability 10

Accountability Management SaaS Finance 10

ClientSuccess

DECEMBER 19, 2022

For customer success teams, playbooks are invaluable tools to help them save time and be more efficient in their customer interactions. eBook: CSM from the Trenches: Implementing Customer Success. Playbook Vectors by Vecteezy. Playbooks can save time and help CSMs provide customers with the best experience possible.

Upselling 72

Upselling Education Best practices Sales 72

ClientSuccess

JUNE 22, 2022

Surely, however, there must be something that binds customers together and creates a bridge between accounts that CSMs can use to develop large-scale strategies for success, right? . Building customer loyalty doesn’t happen overnight, which is why we have the resources and tools you need to succeed.

Benchmark 52

Benchmark Customer retention Accountability Customer Experience 52

ClientSuccess

JANUARY 25, 2021

The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Your current customers know your product inside and out and, hopefully, have seen firsthand the value your solution provides and the support of your account management team.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

LiveChat

MAY 13, 2016

A lot of guides and articles aimed at small businesses often suggest getting tools that are simply too expensive. Even if it is the best thing in the universe, most small businesses will need a less-costly alternative and will often look to free tools. What’s the best part about these free tools? Based in the cloud.

Analytics 44

Analytics Self service Marketing Accountability 44

Babelforce

NOVEMBER 17, 2020

Automatic escalation is possible when you integrate Natural Language Understanding capable systems with your call handling tools. Some callers need assistance on issues like resetting passwords or checking their account status. Let’s discuss how you can achieve this and other efficiencies below. Automate and integrate with NLU systems.

Interactive Voice Response 98

Interactive Voice Response Average Handle Time Contact Center call center software 98

Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. When I was preparing to move from one country to another, I wanted to put all my finances in the right order: close some bank accounts I haven’t been using, ask for bank statements, etc.

Customer Experience 94

Customer Experience Banking Contact center software Contact Center 94

Nicereply

MAY 4, 2022

Live chat is one of the most powerful tools in your arsenal to avoid getting ghosted by customers and ensure every eCommerce customer gets exactly what they need. They want their problems solved quickly and easily, with as little effort as possible. If you’re not reaching them in real-time, you might be losing sales. Wrapping up.

Best practices 98

Best practices Self service Sales Surveys 98

Playvox

AUGUST 11, 2022

Chat is a powerful tool for business growth, allowing businesses to communicate directly with their customers. And that amount doesn’t even take into account the cost incurred by agents spending time on tagging rather than helping customers more quickly.

Analytics 83

Analytics Customer Support Benchmark Accountability 83

Inbenta

MARCH 4, 2020

And if you take into account that a knowledge base usually holds on average 300 intents, you now see how repetitive maintaining a knowledge base can be when using machine learning. Our ebook on how to build a successful chatbot then might be an interesting read.

Chatbots 102

Chatbots Engineering Technology Accountability 102

JivoChat

SEPTEMBER 8, 2021

Online tools, eBook samples, templates, and webinars are all great places to start! FreshBooks, an online accounting software company, has a series of free invoice templates that work well as lead magnets. Lastly, Search Engine Journal, another digital marketing expert, has a series of eBooks that work well as lead magnets.

Sales 52

Sales Brand ambassadors Engineering Marketing 52

ChurnZero

DECEMBER 6, 2019

They might also be asked to talk to prospects in the pre-sales stage, work with account executives to close important deals, or foster lasting relationships with partners. . Check out our eBook 167 B2B Gift Ideas for the Holidays or take a look at this blog to learn how other companies use gifting for customer success. .

Best practices 80

Best practices B2B Customer centricity CRM 80

JivoChat

MAY 15, 2023

International standard book number (ISBN): it’s a numerical code used to identify a book/ It’s a very useful tool to manage inventories and orders. Enjoy tools like Google Analytics to analyze your online store performance and know your target audience even better.

Analytics 75

Analytics Sales Marketing Management 75

Noble Systems

MARCH 18, 2021

New tools can also improve existing patient loyalty by providing better experiences that garner greater satisfaction. Account contact information changes. Ebook: Enterprise Contact Center Strategies for Healthcare Organizations. Healthcare Call Center Best Practices and Trends to Consider. Answers to FAQs.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

ChurnZero

MARCH 3, 2022

Download this eBook to learn how to crust your SaaS Customer Onboarding. For each churn monster, we give a description of what its churn risk looks like, so you can easily identify it within your customer accounts. P.S. We also have an interactive tool version of this maturity model.

SaaS 52

SaaS Customer retention Surveys Consulting 52

TeamSupport

JULY 27, 2020

Based on our eBook, B2B Customer Support: From Discovery to Onboarding and Beyond , once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider. You’ve determined that e-mails and spreadsheets are no way to manage support interactions.

B2B 64

B2B Customer Support SaaS Accountability 64

Clarabridge

OCTOBER 25, 2017

For a more in-depth understanding of each of these steps, check out our eBook 5 Steps to Improving the Customer Journey with Analytics. For example, a bank might segment the data for the “Open an Account” journey like this: Research Checking Accounts ➔ Open Account ➔ Deposit Initial Funds ➔ Establish Online Connectivity.

Analytics 40

Analytics Feedback Big data Banking 40

Comm100

APRIL 27, 2020

And the secret tool behind all of this is omnichannel routing. You can then route VIP customers to their dedicated account manager, angry customers to an agent who is familiar with their issue, and so on. This blog post is a snippet from our eBook, Mastering Omnichannel CX. Download Now.

Automotive 59

Automotive CRM Upselling Customer centricity 59

Inbenta

JUNE 2, 2021

Many HR teams have challenges to overcome, such as reduced HR budgets or staffing that require them to do more with an HR automation tool that can automate manual tasks, simplify documentation procedures, relieve the burden of HR staff, and ensure compliance. Organizations tend to have numerous software tools that every employee must use.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Noble Systems

MARCH 19, 2021

Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). Cloud Contact Center for SMBs. allow the number.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Comm100

NOVEMBER 25, 2020

Whether it’s product queries, account issues, appointment rescheduling, or general doubts, they want timely and correct solutions – always. AI tools use this data to identify and implement patterns that can help the customer service teams relate better with customers. The picture isn’t all that rosy. .

CRM 52

CRM Customer Service Banking Chatbots 52

Noble Systems

MAY 11, 2021

Speech Technologies encompass a broad scope of tools. Then, we’ll explore five ways in which businesses can benefit from using today’s automatic speech recognition (ASR) tools. Ebook: Learn From Every Customer Conversation . Conversation Analytics is just one piece of the puzzle. Background on Speech Recognition.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

ClientSuccess

AUGUST 5, 2019

While every customer account is different and has different goals, it is possible to bucket certain questions to create a general outline for customer success management. Here are five general questions every CSM should be able to answer with any customer account. eBook: How to Build and Scale a Customer Success Team.

SaaS 58

SaaS Accountability Best practices Personalization 58

Babelforce

MAY 6, 2021

For example: They are unable to provide the visual feedback that is so important to regular communication They often enter calls blind , without knowing who they are speaking to They have secondary tasks to complete during a call, such as finding customer accounts or inputting data. Just integrate the platforms and tools you use.

Technology 52

Technology Call Center Contact Center Contact center software 52

Playvox

JANUARY 11, 2024

Overcoming the Shortcomings of Spreadsheets in Workforce Management Spreadsheets may have been the tool of choice for forecasting and scheduling when call centers were voice-only. Spreadsheets don’t function well as a reporting tool. Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Comm100

AUGUST 31, 2020

To ensure that your customers don’t need to repeat their query to more than one agent, you need a customer service platform that can provide the following three tools: 1. This includes customer location, webpage visits, channel source, product, account data, agent skillset, customer segment, and many more. Intelligent routing.

Customer Service 52

Customer Service Surveys Customer Support Accountability 52

Comm100

AUGUST 31, 2020

To ensure that your customers don’t need to repeat their query to more than one agent, you need a customer service platform that can provide the following three tools: 1. This includes customer location, webpage visits, channel source, product, account data, agent skillset, customer segment, and many more. What’s the solution?

Customer Service 52

Customer Service Surveys Customer Support Accountability 52