Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. The post FOMO is a Powerful Marketing Tool. I witnessed the ubiquity of FOMO while watching the latest Avatar movie.

Marketing 195

Marketing Accountability Education Management 195

Kapta Customer Success

FEBRUARY 5, 2024

Ninety-nine percent of surveyed business leaders say trust is essential to build long-term client relationships, according to Mercuri’s report on The Future State of Trust.

CRM 45

CRM Accountability Management Surveys 45

Kapta Customer Success

AUGUST 22, 2022

Top-performing key account managers (KAMs) are 2.5 times more likely to have an established effective account planning process.

Accountability 52

Accountability Management 52

Kapta Customer Success

JANUARY 29, 2024

Are you considering layoffs due to unpredictable markets and economic conditions? Companies striving to do more with less seek ways to cut costs. Staff cutbacks may seem like an easy solution, but the outcome is often less than ideal.

CRM 45

CRM Accountability Management Marketing 45

Toister Performance Solutions

NOVEMBER 17, 2022

Accountability is difficult. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable. What is employee accountability? It's hard.

Accountability 100

Accountability Customer Service Coaching Best practices 100

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

Accountability 52

Accountability Customer Service Best practices Technology 52

Kapta Customer Success

NOVEMBER 8, 2021

Growing a strong account management team requires more than just good salespeople. It also requires solid account management software to support your team.

Accountability 96

Accountability Management Technology 96

Kapta Customer Success

JUNE 21, 2022

Strong sales and account management leaders can pave the way to innovative, customer-centric workflows and organizational changes.

Accountability 98

Accountability Management Customer centricity Metrics 98

Kapta Customer Success

JANUARY 10, 2022

Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. Keep reading to learn all about the key account management process and how KAM software can help.

Accountability 98

Accountability Management Metrics Technology 98

Zappix

APRIL 11, 2024

Fortunately, the integration of digital engagement and agent assistant tools offers a transformative solution, revolutionizing the customer experience and enhancing operational efficiency across the board. These platforms empower consumers to access account information, track usage, and make payments conveniently from their preferred devices.

Self service 52

Self service Chatbots Accountability Analytics 52

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

Accountability 52

Accountability Self service APIs Government 52

JivoChat

MARCH 19, 2023

Do you know how to deactivate your Facebook account? Once you deactivate your Facebook account, your profile won’t be shown to other people, not even to your friends. That isn’t different when it comes to how to deactivate your Facebook account.

Accountability 75

Accountability Personalization Management Marketing 75

Kapta Customer Success

JANUARY 15, 2024

If your business is making this shift, you’re likely interested in identifying the best tech to support your key account management team. 67% of businesses are prioritizing customer retention over new customer acquisition.

Accountability 59

Accountability Management Customer retention Technology 59

Kapta Customer Success

OCTOBER 25, 2021

The tools you choose to utilize will make or break your success. In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients.

Accountability 98

Accountability Management CRM Technology 98

Kapta Customer Success

MARCH 21, 2022

Key account managers can run into a wall for multiple different reasons when it comes to strengthening client relationships. But a lot of the problems boil down to a lack of consistent structure, no access to the right tools, and not having an organization-wide focus on excellent client experiences above all else.

Accountability 98

Accountability Management 98

Kapta Customer Success

JULY 5, 2022

Struggling to effectively manage large accounts as an account manager is difficult without organization-wide support. You recognize that you need a structured process and tools to become a strategic partner and trusted advisor for your top accounts.

Accountability 59

Accountability Management 59

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

Finance 59

Finance Accountability Customer Service Engineering 59

JivoChat

JUNE 8, 2022

Having accounting skills is very important for entrepreneurs and managers from every industry sector. To help you with that, there are several online accounting courses from different levels. To help you with that, there are several online accounting courses from different levels. Accounting & Financial Statement Analysis.

Accountability 75

Accountability Finance Banking Best practices 75

Zappix

APRIL 15, 2024

In the modern age, where technology permeates every aspect of our lives, it’s only natural that public services adapt to leverage digital tools to serve their constituents better. These tools are revolutionizing the public sector landscape, from digital outreach initiatives to self-service platforms and AI-powered agent assistants.

Government 52

Government Self service Advertising Chatbots 52

CSM Magazine

JULY 14, 2023

However, it raises the question – how much customer service should your social media accounts handle? Striking a Balance: Optimal Customer Service on Social Media While the potential of social media as a customer service tool is evident, businesses must strike the right balance.

Accountability 89

Accountability Customer Service Self service Best practices 89

OctopusTech

MARCH 22, 2024

As automation revolutionizes business operations, Chatbots have become a powerful marketing tool. Lead Generation and Nurturing: Chatbots can be powerful tools for lead generation and nurturing in a marketing automation strategy. The post Why Are Chatbots a Great Tool For Strategically Using Marketing Automation & AI ?

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

Kapta Customer Success

JUNE 13, 2022

Account Managers need a unique set of tools to provide the right level of service and proactive management to key accounts. While general customer accounts may make up the vast majority of your total accounts, your organization's key accounts can provide up to 33% of your organization's total sales revenue.

Accountability 98

Accountability Management Sales 98

Kapta Customer Success

DECEMBER 13, 2021

Even when you have a team of all-star key account managers, you need replicable business processes that everyone on the team can understand and follow. This consistency doesn't just help your account managers have a framework for doing their job well.

Accountability 98

Accountability Management 98

VirtualPBX

MARCH 19, 2020

Whether you’re on the path toward full- or part-time remote work, it’s essential that you make use of the proper remote team collaboration tools. Maybe you already have a Gmail account or use Google Docs for writing documents or sharing spreadsheets. VirtualPBX uses many of these Google tools in its daily operations.

Accountability 133

Accountability Marketing Personalization Feedback 133

CSM Practice

JUNE 11, 2023

If you’ve been in the Customer Success profession long enough, you should have had the opportunity to be part of an account reassignment. There are a few reasons for this, but one of which is that account reassignments are, in my opinion, one of the most overly complicated processes in the Customer Success space. So let’s get into it.

Accountability 59

Accountability CRM Management Personalization 59

Nicereply

SEPTEMBER 28, 2021

As part of that commitment, support teams delivering stellar support to their customers rely on a collection of tools. That list of tools includes everything from the ticketing system that allows teams to access a shared email inbox all the way to an enterprise-level, cloud-based call center. Best for: All-in-one help desk tool.

Customer Service 98

Customer Service call center software Surveys Analytics 98

ChurnZero

NOVEMBER 3, 2021

Customer Success tools that help you stay up-to-date on recent company news, build connections with your customers, flesh out your ideal customer persona, and gather and organize customer feedback can make all the difference. Your own customers, as a Customer Success tool ? And these ones happen to be free! HubSpot’s Make My Persona.

Advertising 98

Advertising Technology Personalization Accountability 98

TeleDirect

JULY 1, 2021

Accountable care organizations (ACOs) are the critical link between Medicare patients, providers, and payers. Let’s take a look at why accountable care organizations require capable call centers for their information processing requirements. The post Why Accountable Care Organizations need Call Centers appeared first on TeleDirect.

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71

Vistio

APRIL 1, 2024

Adopting an intentional practice approach in contact centers has the following benefits: It promotes a deeper understanding of customer interactions and equips agents with the necessary tools to manage varying scenarios. Agents can pinpoint their weaknesses and build upon their strengths based on consistent and goal-oriented feedback.

Accountability 52

Accountability Customer Service Contact Center Morale 52

Totango

FEBRUARY 9, 2022

In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures. Finally, we’ll cover how to use five of the most essential technology tools for effective contract automation. Five Tools to Help with Contract Renewal Automation. Payment Gateways.

Customer retention 93

Customer retention SaaS Best practices Upselling 93

NobelBiz

OCTOBER 19, 2021

When deciding on the size of your organization's workforce, did you take this into account? The post Call Center Shrinkage : Strategies and Tools for Decision-makers appeared first on NobelBiz®. This metric and Key Performance Indicator is the Call Center Shrinkage.

Call Center 98

Call Center Contact Center Metrics Accountability 98

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

Accountability 85

Accountability APIs Management Engineering 85

JustCall

AUGUST 8, 2023

To get you started, here’s a curated list of 10 small business AI tools you can try to give your business an edge. But First, Why Use AI Tools for Small Businesses? With data at the forefront, you can use AI tools to cater to each customer’s unique needs. 10 Best AI Tools for Businesses with Tight Budgets 1.

Sales 52

Sales Marketing Call Center Accountability 52

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. This makes CS team accountability easier and 1:1s more productive to ensure the team is meeting customer and company-wide goals. . Optimize one-on-ones. Improve internal communication.

Accountability 92

Accountability SaaS Best practices Enterprise 92

Nicereply

JUNE 7, 2023

In this post, we’ll explore why shoppers abandon their carts and introduce simple tools for reducing cart abandonment that solve these problems head-on. Now, let’s look at the top reasons for cart abandonment and some of our favorite tools to bring customers back. The takeaway? So, what’s the secret formula?

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Abandon rate Surveys Accountability Benchmark 52