Accountability Customer retention eBook Management 
SharpenCX
NOVEMBER 17, 2021
Long-term customers are more valuable to your company’s growth than you may think. A study from Harvard Business School found that increasing customer retention rates by even 5% can boost your company’s profits by 25-95%. They have growing customer retention despite more competitors on the playing field.
ClientSuccess
NOVEMBER 2, 2022
Over the years, customer success manager roles have expanded to include many different responsibilities. Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. Keep tabs on customer satisfaction and account health. .
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SharpenCX
JUNE 8, 2021
As a contact center manager, your team is responsible for keeping customers happy. If your team can’t retain customers and establish long-term relationships that last, your entire company suffers the losses. Read Next]: Learn about how to build brand loyalty from Buffer, a brand that dominates in customer experience.
ClientSuccess
JANUARY 25, 2021
The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Your current customers know your product inside and out and, hopefully, have seen firsthand the value your solution provides and the support of your account management team.
Kapta Customer Success
OCTOBER 2, 2017
The terms Key Account Management and Customer Success are often used interchangeably within organizations. Key Account Management Versus Customer Success. The goals of both Key Account Management and customer success are to retain and build relationships with customers.
ClientSuccess
JULY 20, 2021
While CSMs are working diligently daily to impact net retention positively, some additional steps can be taken to address customer net retention strategies on a broader basis proactively. Here are a few things you need to know about measuring and boosting customer net retention: 1. Want to learn more?
ClientSuccess
FEBRUARY 8, 2023
It’s an important question to answer, as it can make all the difference in customer retention and long-term success. In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals.
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