ProProfs Blog

JULY 18, 2019

Have you personalized your marketing strategy? If you have not, then you’re probably living under the rock. I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry. It’s become a necessity.

Personalization 92

Personalization Marketing Real estate Surveys 92

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Jeff Toister.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

APRIL 23, 2020

The recent times have compelled every educational institution to shift to online sessions and courses. JustCall, a Cloud telephony solution, helped them seamlessly connect and stay productive. The Ohio based firm provides various courses right from education to professional and healthcare to digital. Sales is a number game.

Interactive Voice Response 105

Interactive Voice Response CRM Healthcare Average Handle Time 105

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? When chatbots can solve problems on the spot, customers may not need to speak to a live agent. Benefits of AI Chatbots.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JivoChat

FEBRUARY 24, 2021

So, how do you start generating more sales, or even your first sale? We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. Retarget with Dynamic Product Ads (DPAs). They are ideal for a warm audience who have already shown an interest in your products.

Sales 59

Sales Advertising Marketing Personalization 59

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more.

Call Center 182

Call Center Management Scripts Coaching 182

JustCall

FEBRUARY 5, 2020

Be it the functions of a sales team or the support, accounting or product management, the education market has been facing the following several challenges with growth. tedious manual call sorting and saving notes. heavy paperwork leading to errors in accounting. Are your sales reps losing track of your leads?

Education 84

Education CRM Sales Accountability 84

CrazyCall

MAY 17, 2019

It can be argued that a great sales team is one of the most crucial aspects of running a business, and with having a hard-working sales team comes the big job of sales team management. The members that are chosen when building a sales team are imperative as a business can only be as great as its sales team works for them to be.

Sales 48

Sales Management Feedback Accountability 48

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Accept your call center outsourcer as a member of your team.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

aircall

NOVEMBER 21, 2022

For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge. So how can you boost productivity by 13%? You can read the full report here. “As Fabiola Jiménez Sahagún, Head of Customer Experience at Spotahome.

CRM 62

CRM Wait times Consulting Consulting 62

aircall

NOVEMBER 3, 2021

This is especially true in a subscription economy, where the economic value of a customer is realized over time, rather than up-front, at the time of the initial sale. They range from product discovery to onboarding and after-sales services. Brand monitoring and community management. Managing pre-sale inquiries.

CRM 62

CRM SaaS Sales Feedback 62

Noble Systems

MAY 20, 2021

Chris Hodges (SVP sales and marketing) and Ellwood Neuer (SVP solution engineering) of Noble Systems continue their discussion, sharing their thoughts on the impacts of speech technology for business and the CX. as opposed to “Thank you for calling Noble Systems, press one for sales, two for service, three for billing.”.

Technology 98

Technology Interactive Voice Response Analytics Contact Center 98

OctopusTech

JUNE 24, 2021

Live chat has become a crucial aspect of BPO Services. When a user or site visitor has a query, issue, or needs some technical assistance, they expect to reach you through live chat. Live chat is the most convenient as well as an easy way to reach out to a brand. Here’re some of the top live chat options to choose from.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

Solvvy

AUGUST 17, 2022

Key performance indicators (KPIs) give businesses a way to measure and monitor progress toward business goals and ensure leaders are steering their companies toward a great track record with customer satisfaction and business growth. You can monitor KPIs for virtually every facet of your business. How to Improve First Response Time.

Customer Support 102

Customer Support Customer retention Chatbots Metrics 102

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.

Marketing 45

Marketing Accountability Customer Service Feedback 45

JivoChat

NOVEMBER 24, 2020

Like Facebook Messenger or native live chat apps , WhatsApp also offers a conversational alternative to support desk tickets or help lines (if you’re using Jivo, you can sync WhatsApp to your Zendesk account so that nothing gets lost in the shuffle). Use your WhatsApp website link for sales. Hit “publish” to finish the job.

Sales 52

Sales CRM Accountability B2C 52

ChurnZero

DECEMBER 21, 2022

We’re only human and dealing with a torrent of media, distractions, deadlines, personal issues, and everything in between. 1/ Crash course in Customer Success and SaaS metrics. Presented by: Donna Weber , a leading onboarding consultant and advisor for CS and post-sales organizations and author of the book “ Onboarding Matters ”.

SaaS 98

SaaS Benchmark Metrics Consulting 98

aircall

FEBRUARY 12, 2021

Operations is responsible for ensuring that the production process gets completed from beginning to end. Your operations leader has a pretty good scope of how all departments work individually and together, and for that reason, this person plays a crucial role in building your tech stack. . What Is Sales Operations?

Call Center 62

Call Center CRM Analytics Coaching 62

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls?

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

DECEMBER 10, 2020

Customers look for quick resolutions to their queries-be it before buying a product or using a service. The quick resolution power of agents comes from experience, that begins with effective call center training. Man­agers supervising a call cen­ter or a contact center know that their agents require regular call center train­ings.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

JustCall

MARCH 6, 2023

Improving call center agent performance is the foundation for building a successful call center. ” In other words, employees who are motivated and have a great understanding of the impact they make at work are the ones who are consistently improving the customers’ lives. .” Let’s get started.

Coaching 52

Coaching Call Center Scripts Construction 52

JustCall

APRIL 5, 2022

The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling. In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . Wire-based, high-maintenance analog phones slow down progress on support and sales efforts.

voip 52

voip Real estate Interactive Voice Response Education 52

JustCall

SEPTEMBER 11, 2020

With the growing demand for online and distance learning courses, legacy telephones are failing to offer seamless communication across educational organizations. With online certification courses gaining prominence, pen and paper communications have become ancient. Boost Productivity & Efficiency. Mobility and Remote Work.

voip 52

voip Education Interactive Voice Response call center software 52

Global Response

JANUARY 22, 2024

Let’s look at three more nuanced ways AI is shaping the industry: AI-powered chatbots and virtual assistants enhance the customer support live agents provide. These intelligent systems give personalized care when handling inquiries, providing information, and troubleshooting common issues. Ready to perfect your CX?

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

Blueship Call Center

MARCH 31, 2023

This is where techniques Customer Care Outsourcing Services come into play as a useful tool that offers your clients help at any time of day and gives your business the ability to efficiently handle answers and call times, regardless of how high the demand is. What Is Outsourcing of Contact Centers?

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. To ensure the quality of customer service.

Best practices 159

Best practices Call Center Banking Contact Center 159

Calltools

JANUARY 6, 2021

In 2010, solar only accounted for about 4% of the U.S.’s Natural gas dominated energy production at 36%. You don’t have complete control over how people respond to your call, but you can plan your solar dialing campaign to reach and convert more leads. People who get unsolicited calls from solar companies will complain.

CRM 52

CRM Interactive Voice Response Scripts Call Center 52

JustCall

MAY 17, 2022

Reliable and consistent communication with prospects and customers is the most essential part of the game plan for sales and customer service teams. It provides flexibility and mobility to your business while cutting costs and improving productivity. VoIP phone systems also foster higher productivity.

voip 52

voip CRM Wireless Sales 52

aircall

JUNE 30, 2021

He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. For one thing, it sends new customers emails to share tips on properly setting up the product. As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

CrazyCall

OCTOBER 2, 2019

Of course, your grandma was relating to diseases and the fact that it’s much better to eat healthily and not get sick than get sick and then cure the disease with drugs. In a reactive scenario, it’s your customer who first scribbles an email or makes a phone call to your company. Why cure when you can prevent? Who makes the first move.

Customer Service 79

Customer Service Surveys Best practices Feedback 79

aircall

DECEMBER 28, 2016

Agents will be able to log accounts of customer purchases, calls, emails, chats, support tickets, etc. This software facilitates cooperation, boosts efficiency, and increases customer satisfaction over the course of their entire life cycle. Streamline your sales process. Every phone call, email, contract, offer, etc.

CRM 88

CRM SaaS Sales Enterprise 88

JustCall

APRIL 5, 2023

A few words of caution before we dive into the budget comparision between the applications: If you are looking for a long-term solution, then it is best to be flexible with the budget You should also calculate the budget holistically while accounting for the recurring costs, plus the add-ons, any fees or charges, and other incidental expenses, etc.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

Win the Customer

NOVEMBER 14, 2016

It’s called social media for a reason, after all. By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. How about being a bit more personal and actually communicating with your customers? Remember, the key is in the word social.

Customer Service 145

Customer Service Airlines Marketing Banking 145

LiveChat

OCTOBER 31, 2019

We live in a culture of instant gratification, and consumers expect a fast and convenient customer experience from brands 24/7/365. Marketing automation technologies allow you to deliver a highly personalized experience to customers across all touchpoints affordably. 4 automation strategies to improve customer loyalty.

Chatbots 57

Chatbots Wait times Call Center Sales 57

aircall

MARCH 27, 2017

If you already have sufficient customer data at your disposal, you can already have a concrete understanding of customers’ interaction with your business and product. That’s why mapping the customer journey takes into account post-purchase engagement , hopefully to the point of advocacy. Let’s call them For Instance Inc.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82

Expivia

OCTOBER 4, 2021

And someone definitely needs to answer those calls, emails, and messages. This can mean both receiving inbound calls and placing outbound calls for marketing, answering chat, email, SMS, and even digital and social interactions. Find the Right Fit : Choose a call center that matches your organization’s values and goals.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

aircall

DECEMBER 28, 2016

Agents will be able to log accounts of customer purchases, calls, emails, chats, support tickets, etc. This software facilitates cooperation, boosts efficiency, and increases customer satisfaction over the course of their entire life cycle. Streamline your sales process. Every phone call, email, contract, offer, etc.

CRM 79

CRM SaaS Sales Enterprise 79