Totango

JANUARY 22, 2024

Chris Dishman, SVP of Customer Success, Totango Expansion will become a top growth driver for recurring revenue companies For a while, expansion has been overlooked as a driver of SaaS growth. But now, market conditions demand a pendulum shift towards lifetime value creation and continued investment in brand building.

Enterprise 97

Enterprise SaaS Engineering Technical Support 97

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. What is the team like at Winning by Design?

SaaS 84

SaaS Consulting Consulting Coaching 84

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Zoominfo owns it, and it focuses on sales intelligence use cases.

Analytics 52

Analytics Coaching Call Center APIs 52

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Coaching and training.

Management 93

Management Upselling Coaching Best practices 93

Amity

NOVEMBER 28, 2018

Founded in 1999, Densify is a SaaS company focused on Cloud optimization, specifically working in the SaaS industry for 2 years. Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly.

Coaching 106

Coaching SaaS Metrics Accountability 106

JustCall

NOVEMBER 25, 2022

aids sales teams in enhancing performance and lowering acquisition expenses. The application provides sales representatives with in-conversation indications in real time to aid in improving customer engagement. Users: Sales; Sales Executive Industries: E-Learning; Education Management Market Segment : 59% Mid-Market ; 38% Enterprise.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

CustomerSuccessBox

FEBRUARY 28, 2022

This is a customer engagement model which helps SaaS businesses drive growth. SaaS firms interested in using the LAER model, to track customer success, should first learn about each phase. Simply put, this stage indicates the typical sales method for introducing a customer to a product or service. What is a LAER model?

Upselling 52

Upselling Customer advocacy SaaS Education 52

Sykes

SEPTEMBER 29, 2020

” Jayme started her career with Clearlink eight years ago as a sales agent. “I’ve been able to take online classes and work with mentors and an executive coach. Senior Account Manager, SYKES Pasewalk ???. Senior Account Manager, SYKES Egypt ???????. Clearlink has completely supported my growth.”

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

” Jayme started her career with Clearlink eight years ago as a sales agent. “I’ve been able to take online classes and work with mentors and an executive coach. Senior Account Manager, SYKES Pasewalk ???. Senior Account Manager, SYKES Egypt ???????. Clearlink has completely supported my growth.”

Accountability 98

Accountability Coaching Education Telecommunications 98

CustomerSuccessBox

SEPTEMBER 30, 2021

Especially customers who are paying $10K- 100K ACV(Average Contract value) per year, given the challenges of the underlying problem your SaaS is solving for them. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. Such as the one caused by COVID-19.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

aircall

FEBRUARY 12, 2021

Sales operations and support operations fall under the overall responsibility of your operations leader. . What Is Sales Operations? A sales operations department is composed of one or more sales teams that are led by a sales operations leader. Collectively, sales team members make up a call center. .

Call Center 62

Call Center CRM Analytics Coaching 62

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. Sales, marketing, product, support, and, of course, customer success will all be part of the ecosystem. It’s all about coaching people to do things differently in customer success. Optimize your Account Expansion strategy.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

CSM Practice

JANUARY 17, 2017

In the technology industry, Customer Success Management is a growing practice, alongside the increase in popularity of SaaS (software-as-a-service) as a software licensing and delivery model. In many ways, Customer Success has become synonymous to SaaS. Director of Global Subscription Sales at Proofpoint. – Tweet this! #2.

SaaS 40

SaaS Accountability Metrics Enterprise 40

Education Services Group

MAY 13, 2020

Regardless of your organizational structure – whether CS rolls up to sales, operations, or you have your own discreet organization within the business, it is critical to demonstrate how CS influences growth and impacts costs. We may see Account Managers within the sales organization owning that relationship.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

CSM Practice

JANUARY 1, 2017

Recently, many companies are moving from on-premise to SaaS. Today, we will explore the differences between customer success program for SaaS vs. On-premise products. Irit Eizips: Today we’re going to compare on-premise and SaaS customer success programs. In the SaaS case, they’re “renting” your solution.

SaaS 58

SaaS Metrics Accountability Best practices 58

ClientSuccess

FEBRUARY 22, 2019

The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. The best customer success managers have learned these two skills and use them daily to drive success with customer accounts. The end result of this skill is trust and customer account growth. They don’t want another sales pitch.

Management 58

Management SaaS Coaching Accountability 58

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls 6. Which Software is Best for Your Business?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

SmartKarrot

NOVEMBER 8, 2022

Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching SaaS Customer advocacy Strategic Value 19

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. She has delivered over 1,500 transformative keynotes and coached over 20,000 leaders on elevating their companies’ CX game in the marketplace. Follow Jeanne on LinkedIn 6.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ClientSuccess

SEPTEMBER 19, 2019

The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. The best customer success managers have learned these two skills and use them daily to drive success with customer accounts. The end result of this skill is trust and customer account growth. They don’t want another sales pitch.

SaaS 54

SaaS Coaching Accountability Sales 54

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

ChurnZero

DECEMBER 9, 2022

” Twenty years ago, COOs accounted for 76% of CEO promotions in the S&P 500. Today, division leaders who run market-facing GTM functions account for 36% of CEO appointments. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS? Steve Gladis is my executive coach.

Coaching 52

Coaching Metrics Marketing Enterprise 52

SmartKarrot

DECEMBER 13, 2022

Lead the global Professional Services organization (direct and indirect), having full accountability and ownership for the delivery of implementation, onboarding, and additional value-added services to NetReveal (NR) customers. Including but not limited to account strategies, escalations, objectives, and initiatives.

Engineering 19

Engineering SaaS Coaching Government 19

OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

CustomerSuccessBox

FEBRUARY 14, 2019

Hence, a CSM should coach the customers to use the sticky features as it will lead to the customers achieving their goals faster and also increase product adoption. The job of a Customer Success Manager is to make sure that the customers are getting the value that had been promised by the sales team and are able to achieve their goals.

Management 67

Management Upselling SaaS Sales 67

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members. Their success is the success.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

DECEMBER 6, 2022

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Own the fleet customer journey (post-sale, implementation, opportunities, etc.).

Coaching 19

Coaching Education Government Upselling 19

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Customer Success Around the Web.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

Amity

OCTOBER 28, 2016

After spending 8 years trying to find a fulfilling career, going from Engineer to Sales Rep, with a bit of Marketing in between, Nils Vinje finally had his “Aha!” Is career development different in Sales or Marketing? In Sales or Marketing, the organizations have been structured, running, and scaled a million times.

SaaS 100

SaaS Sales Coaching Engineering 100

CustomerSuccessBox

JANUARY 24, 2019

All the functions post sales have gained importance in the subscription economy as now the power is in the hands of the customers. The customer success department can improve your financials dramatically as the major revenue for a SaaS company comes from the existing customers. That is NOT true.

Customer Support 67

Customer Support Upselling SaaS Transportation 67

SmartKarrot

APRIL 3, 2023

As a Customer Success Director you’ll have a chance to join a highly prominent, rapidly growing SaaS cloud startup. To align on strategy and drive positive business outcomes, closely collaborate with senior peers in different functional areas of the company, such as Sales, Professional Services, Partner Success, etc.

Technical Support 19

Technical Support Accountability SaaS Coaching 19