SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales. Manage and coach the inbound phone team.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

JANUARY 3, 2023

Manage a direct team of 2 people and be a leader, mentor, and coach. Hold and constantly improve/streamline client account opening and onboarding to provide an excellent Customer Experience journey. Retain and grow client base through identifying cross/upsell opportunities. Work on KPIs and KRAs for the assigned accounts.

outsourcing 19

outsourcing Upselling Accountability Coaching 19

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

NOVEMBER 14, 2022

Grow accounts in their book of business. Overlap with the India engineering team to sync on account status, roadblocks and growth opportunities. Be the main point of contact for the accountants and a small number SME’s. This includes day-to-day management/coaching, career development/pathing and team structuring.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

SEPTEMBER 29, 2022

Role: Director, Client Success Location: New York, NY, US (Hybrid) Organization: Grubhub As a Director of Client Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub’s corporate accounts team.

Finance 19

Finance Upselling Accountability Coaching 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Work with Success Team Members to maintain and deploy trainings, webinars, and content to support product education for publishers.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Finance 19

Finance Upselling Consulting Consulting 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

OCTOBER 22, 2021

Engage customers and facilitate education and access to standard methodology guidance. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

OCTOBER 21, 2022

Work closely with Marketing to drive customer marketing campaigns to increase education/adoption across the Arena customer portfolio. Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc. Apply here: [link].

Finance 19

Finance Upselling Coaching Engineering 19

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Work closely alongside the CSMs to develop account plans and relationship-management strategies. Engage the top 10 Major Enterprise Accounts, at an organizational level.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

JULY 29, 2021

Engage in the direct support, coaching, and development of direct reports. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities.

Upselling 12

Upselling Entertainment Metrics Coaching 12

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

JULY 1, 2021

Operational account planning, including account segmentation and capacity planning. Coach, mentor and guide the team in developing consultative and solution-based account skills. Partnering closely with Regional Sales Managers other internal stakeholders to provide input into account planning and drive growth.

Coaching 10

Coaching Upselling Consulting Consulting 10

SmartKarrot

FEBRUARY 22, 2021

Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Proactively align client’s goals with Kpler’s.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JANUARY 27, 2021

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. Take responsibility for retention and account expansion targets.

Upselling 10

Upselling Airlines Education Accountability 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Partner with Account Managers to facilitate successful renewals of customers. Apply here: [link].

Upselling 10

Upselling Accountability Customer centricity Coaching 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

CSM Practice

JANUARY 1, 2017

Most companies have an on-premise #CustomerSuccess program that typically comes in the form of TAM (Technical Account Management) services. In my experience, depending on the size of the account, the customer success manager is assigned to multiple accounts and is separate from the team that renews the customer’s contract.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JUNE 30, 2020

Identify upsell and cross-sell opportunities. Apply here: [link] Role: Customer Success Manager Location: San Francisco, CA, US Organization: Mixpanel Mixpanel’s Customer Success Manager owns product adoption and value delivery across Mixpanel’s most strategic accounts. Help customers in increasing their rate of innovation.

Enterprise 10

Enterprise Accountability Engineering Upselling 10

SmartKarrot

NOVEMBER 4, 2020

Serve your Customer Success Managers and their teams with one-on-one coaching and team development sessions. Develop and manage a stellar team of ‘Enterprise’ and ‘Growth Account’ Customer Success Managers. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.

Accountability 10

Accountability Upselling Consulting Consulting 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Work closely with Account Management organization and implement changes as needed. Apply here: [link].

Finance 10

Finance Upselling Accountability Coaching 10

SmartKarrot

MAY 24, 2021

Support the CS Team in developing scalable and effective processes for ongoing management of many complex accounts. Work with Incredible Health partners to identify and develop upsell and expansion opportunities across the customer base. Lead online webinars & demos to educate customers on the features of the product.

Finance 10

Finance Upselling Coaching Accountability 10

SmartKarrot

JULY 5, 2021

Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth. Identify upsell opportunities and collaborate with the Enterprise Sales team to close. Able to identify at-risk accounts and turn around those accounts.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

JANUARY 20, 2021

Work as a specialist to meet key customers and assist with providing guidance, best practices and education that further derives values for customers. Enable, coach and mentor colleagues in the sales and service delivery teams. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JUNE 1, 2021

Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Ensure that all customer requirements are taken in account from Open to Close and provide all means to secure them during projects. Assist the Project Manager on animation and decision making.

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Prepare and educate customers on new features and releases.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

FEBRUARY 25, 2021

Be the coach and leader for the implementation of new and improved CS initiatives across the CS team, including onboarding, adoption, expansion as defined in the customer journey map. Identify opportunities for process improvements, upsells and referrals and work collaboratively to execute them.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

JUNE 6, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Upselling 3

Upselling Accountability Coaching Education 3

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Foster account growth/expansion via new products and markets.

Education 3

Education Technical Support Upselling Advertising 3

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

Integrity Solutions

MAY 23, 2023

Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well. Prospecting and Meeting Customer Needs Buyers are constantly self-educating and getting far down the buying path before ever engaging with a salesperson.

Sales 92

Sales Coaching Brand ambassadors B2B 92