Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Embrace failure. Failure is inevitable. The best approach is to take failure as a lesson.

Call Center 182

Call Center Management Scripts Coaching 182

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. “I’ve been able to take online classes and work with mentors and an executive coach. Senior Account Manager, SYKES Pasewalk ???. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. “I’ve been able to take online classes and work with mentors and an executive coach. Senior Account Manager, SYKES Pasewalk ???. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting Mikael Blaisdell and Associates, Inc. Infinipoint.

Consulting 10

Consulting Consulting Coaching SaaS 10

JustCall

AUGUST 7, 2023

The consultative nature of conversational sales unlocks opportunities for businesses to leverage artificial intelligence technologies for sale. This means that it takes into account customer preferences, purchase history, browsing patterns, etc., to recommend products and services.

Chatbots 52

Chatbots Sales Surveys Upselling 52

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations.

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

CustomerSuccessBox

OCTOBER 31, 2021

Customer Success & Experience Influencer, Executive, Speaker, Author, Consultant, Coach, and Board Advisor who is passionate about sharing best practices and lessons learned to help others succeed! The second interview in the series is with Mary Poppen. Mary Poppen is the Chief Customer Officer, Glint at LinkedIn.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

Balto

JUNE 23, 2022

This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. In terms of education, 37.2% Let’s go back to the basics: What is the goal of a script?

Scripts 52

Scripts Coaching Contact Center Surveys 52

CrazyCall

SEPTEMBER 4, 2018

Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Max started his sales career path in Udemy, an online education startup where he had to create a sales process from scratch with the least amount of resources. And they did. In October.

Sales 129

Sales SaaS CRM B2B 129

Mindtouch

APRIL 17, 2017

We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics including internet presence, influence, authorship, individual contributions, community engagement and participation. Outstanding Customer Success Strategists. Download the List.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Education Services Group

FEBRUARY 5, 2021

The company’s unique approach, combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies. Over 25% increase in employee count to bring specialized skillsets to client accounts. Learn more at esgsuccess.com.

Enterprise 52

Enterprise Consulting Consulting Customer centricity 52

Russel Lolacher

APRIL 24, 2023

In this episode of Relationships at Work, Russel chats with author, consultant and former WD-40 CEO Garry Ridge on how learning moments for leadership are integral to the success of culture change. So the third thing is enter a coaching moment. And so we had a coaching conversation. And I’m not done yet.

Coaching 52

Coaching Employee engagement Consulting Consulting 52

SmartKarrot

JUNE 2, 2023

By making clients’ sales tax application clear, you can educate and empower them. Create a network of champions within each account using coaching, education, and powerful influencing abilities. As a Customer Success Manager, you’ll provide product consultancy and training remotely or on-site.

Education 19

Education Upselling Consulting Consulting 19

Customer Guru

MARCH 1, 2018

She is also a Gallup Certified Strengths Coach and has trained in profiling and assessing for Emotional Intelligence. Working across industries such as manufacturing, IT, and consulting, what has your journey been like? Overall, I would also like to work on raising the level of awareness and education on this topic in India.

Customer centricity 94

Customer centricity Coaching Employee engagement Metrics 94

Customer Guru

MARCH 7, 2018

She is also a Gallup Certified Strengths Coach and has trained in profiling and assessing for Emotional Intelligence. Atos operates under the main brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Working across industries such as manufacturing, IT, and consulting, what has your journey been like?

Customer centricity 60

Customer centricity Coaching Employee engagement Consulting 60

Help Scout

JANUARY 27, 2019

Beyond directly answering questions, they are consultants, helping our customers figure out and master all the ins and outs of the software. Generalists may also end up in Coach roles, acting as trainers and resources for new colleagues. Generalists may also end up in Coach roles, acting as trainers and resources for new colleagues.

Customer Service 40

Customer Service Coaching Consulting Consulting 40

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Customer Guru

MARCH 1, 2018

She is also a Gallup Certified Strengths Coach and has trained in profiling and assessing for Emotional Intelligence. Working across industries such as manufacturing, IT, and consulting, what has your journey been like? Overall, I would also like to work on raising the level of awareness and education on this topic in India.

Customer centricity 79

Customer centricity Coaching Employee engagement Metrics 79

SmartKarrot

NOVEMBER 24, 2021

Coach team members to be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Collaborate with sales leadership to design account handoff processes.

Consulting 19

Consulting Consulting Revenue potential Accountability 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Articulate the value and business benefits of the complete range of GBG products and services.

Education 19

Education Upselling Customer centricity Coaching 19

Amity

JUNE 21, 2017

They can benefit most from being coached to establish fewer, simpler metrics (i.e., Vendors are likely to find that such customers require more consulting and education than software solutions. How else can you coach your team and assign accountability to them? “walk before you run” strategy).

Chief Customer Officer 63

Chief Customer Officer Coaching Education Consulting 63

Call Experts

JUNE 5, 2019

If they are having trouble handling their work, provide additional assistance, continued education, and career coaching to improve their skills. Our experienced Client Account Enthusiasts will be your dedicated point of contact taking care of your questions and business needs 24-7.

Customer Experience 60

Customer Experience outsourcing Call Center Answering services 60

SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales. Manage and coach the inbound phone team.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Assist in the on-going technical and sales education and development of the broader team. Manage technical account queries on behalf of the team of BDMs.

Education 19

Education Healthcare Accountability Coaching 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Finance 19

Finance Upselling Consulting Consulting 19

SmartKarrot

MARCH 10, 2022

Ensure retention of key clients and growth of their accounts. Identifying blockers to account growth and client development and communicating them to the business. Consistent monitoring of key accounts to ensure retention, mitigate at-risk accounts and nurture the pipeline for existing client growth.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

SmartKarrot

NOVEMBER 11, 2021

Role: Senior Director, Customer Success Location: Remote, New York, NY, US Organization: Culture Amp As a Senior Director of Customer Success, you will execute and optimize the customer journey for the North America (NA) Named Accounts segments establishing a scalable strategy for driving adoption and growth across the customer base.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

DECEMBER 12, 2022

Build & Sustain relationships with identified accounts by becoming trusted advisors to decision-makers and executive buyers. Ensure high-quality Account Plans are in place for all customers. Lead training, coaching, consultation, education, and best practices to the CS Team. Apply here: [link].

Best practices 19

Best practices Government Coaching Accountability 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

OCTOBER 22, 2021

Engage customers and facilitate education and access to standard methodology guidance. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

Call Experts

DECEMBER 12, 2019

To make sure each of our clients gets the most out of their marketing budgets, we make sure our dedicated agents are fully educated to offer support and prepared to optimize interactions for revenue. Our team listens and coaches so that our Experts can focus on picking up customer calls quickly and with high quality in all engagements.

Contact Center 69

Contact Center Wait times Journey mapping Interactive Voice Response 69

ChurnZero

MARCH 31, 2020

As Untappd’s Customer Success team conducted outreach and learned more about their customers’ evolving situations, they took key actions, including: Tagging accounts in affected areas with temporary ‘Do Not Call’ flags in Salesforce. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

Morale 72

Morale Education Surveys Accountability 72

SmartKarrot

SEPTEMBER 29, 2022

Role: Director, Client Success Location: New York, NY, US (Hybrid) Organization: Grubhub As a Director of Client Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub’s corporate accounts team.

Finance 19

Finance Upselling Accountability Coaching 19

Call Experts

DECEMBER 28, 2018

Continued education training, mentoring and coaching programs also help your team feel more respected and supported. Our experienced Client Account Enthusiasts will be your dedicated point of contact taking care of your questions and business needs 24-7. Your employees should always feel satisfied and prepared.

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

Call Experts

SEPTEMBER 18, 2019

The training continues with 3 weeks of on the job coaching, Quality Assurance monitoring, and regular feedback sessions with their trainers and leadership. Once completed, we provide a monthly continued education curriculum focused on areas like: providing impactful coaching. providing helpful feedback.

Calibration 40

Calibration Coaching Call Center outsourcing 40