Callminer

MARCH 2, 2020

To learn about how speech analytics can help boost customer satisfaction, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. Download our white paper, The CX Pro’s Guide to Speech Analytics , to learn more about how speech analytics can help you improve the customer experience.

First call resolution 291

First call resolution Analytics Metrics Call Center 291

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI.

Call Center 345

Call Center Banking Accountability Engineering 345

Callminer

FEBRUARY 19, 2020

There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. Maintaining a working training protocol for your team members involves accounting for issues with comprehension and individual learning needs. Effective Customer Support Training. Technological Shifts.

Call Center 287

Call Center Technology Accountability Customer Support 287

Fonolo

OCTOBER 20, 2022

Read on for a quick overview of call center security, or take a deep dive on the topic with our comprehensive white paper. Account Take Overs. Your plan should layer up security best practices, tools and technologies. And employing the right solutions WILL keep your customers and your business safe.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. For information on reducing employee churn at your call center, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.

Call Center 182

Call Center Customer Service Best practices Coaching 182

Callminer

MAY 27, 2020

For additional information on improving the customer experience through analytics, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. resetting a password, getting their account number, changing their profile information, etc.) Contact Centers Leverage Self-Service.

Call Center 207

Call Center Contact Center Interactive Voice Response Analytics 207

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience.

Benchmark 80

Benchmark Upselling Education Best practices 80

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. The community aims to provide CS leaders with practical peer support. It also seeks to stimulate discussion of best practices. Professionals can share industry tips and best practices here. Promoting CS thought leaders.

Best practices 115

Best practices SaaS B2B Marketing 115

Callminer

FEBRUARY 23, 2021

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. And callout culture means brands are held publicly accountable for their decisions. Keep reading to see what is on the radar for 2021.

Call Center 376

Call Center Technology Banking Contact Center 376

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 64

CRM B2B Accountability Healthcare 64

Education Services Group

JULY 30, 2018

How many are currently engaged in a strategy to keep their accounts? Download our white paper, Success Through Segmentation. Check out this white paper to learn more about that.) Learn more about driving CS through segmentation in our white paper, Success Through Segmentation. The post Harder.

Metrics 53

Metrics Analytics Accountability Best practices 53

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: 1. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper. White Paper. Download Now.

B2C 40

B2C B2B Benchmark Best practices 40

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Best practice examples include: Hire, train, motivate, and retain top talent.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Callminer

APRIL 30, 2020

For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance. Account for customers’ biases and try to adapt to their communication style.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Totango

AUGUST 23, 2022

White papers. This may involve activating an account, setting up a username and password, completing a profile, getting oriented within your navigational menu or learning to use your product’s basic features. At the end of the onboarding stage, the customer is ready to begin making practical use of their product.

B2B 115

B2B Journey mapping SaaS Engineering 115

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: Social media vs. SEO reach. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper.

B2C 83

B2C B2B Benchmark Best practices 83

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 52

CRM B2B Accountability Healthcare 52

CSM Magazine

JUNE 7, 2023

Consider publishing informative blogs, articles, white papers, or guides, that will help you share your knowledge and best practices with others. Always share your goals and progress through sustainability reports and social impact metrics to demonstrate your accountability.

Feedback 52

Feedback Customer centricity Best practices Personalization 52

AWS Machine Learning

MARCH 2, 2023

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. Under General configuration , provide the following information: For Bucket name , enter kendrapost- {your account id}. Upload the folders Best Practices , Databases , General , and Machine Learning from the unzipped file.

Enterprise 86

Enterprise Engineering Accountability Best practices 86

Education Services Group

MAY 11, 2018

vCSMs provide the critical human touch that augments tech touch and bottom-tier neglect described in our blog post, 3 Customer Success Best Practices to Scale People & Automation. If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. Renewal loss.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

CustomerSuccessBox

JUNE 27, 2022

Customer Success teams have a wide range of duties, from opening new accounts to assisting current clients in achieving their objectives and securing renewals. They might refer a client to your account management, development, or customer service teams. Best Practices for Customer Success Enablement.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

inmoment

NOVEMBER 6, 2019

InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. . According to Forrester reports, happy customers account for about a 3% bump in revenue potential in most industries. .

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

Education Services Group

FEBRUARY 1, 2023

In our recent white paper “ How Long Does It Actually Take to Build a Customer Success Organization? ” The relationship building might look something like this: Working with Finance to integrate renewal dates, opportunity creation, and accurate accounting metrics into dashboards and reports the team will reference each day.

Metrics 52

Metrics Construction Finance Upselling 52

CustomerSuccessBox

JUNE 21, 2022

A best practice for a firm’s growth is to create more cohesion among departments working toward a unified goal —long-term customer retention. Webinars, blogs, white papers, e-books, etc., The first step to creating a loyal customer starts with understanding the account health of the customer.

Education 52

Education Customer retention Sales B2B 52

Education Services Group

APRIL 25, 2021

At first, this roadmap might be simple and straightforward, but as you mature, your plans will become more comprehensive and include a complete ecosystem of cross-functional capability and accountability with other teams like sales, marketing, product, and support. I could write an entire white paper on Customer Success monetization.

Journey mapping 91

Journey mapping Construction Analytics Education 91

Totango

SEPTEMBER 22, 2022

This can be anything from downloading a white paper to signing up for a trial. CRM organizes all contacts’ information and account details in a single database, so you must select a tool that fits your needs and can grow with you. Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website.

SaaS 71

SaaS CRM Advertising Analytics 71

AWS Machine Learning

APRIL 12, 2023

An AWS account with access to Amazon Simple Storage Service (Amazon S3), Amazon Kendra, and Secrets Manager. Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers. These filtered results are returned in response to the query API call made by the application.

Enterprise 88

Enterprise APIs Engineering Management 88

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. The optimal role of a business analyst in the call center is to…”.

Call Center 182

Call Center Analytics First call resolution Metrics 182

inmoment

AUGUST 16, 2018

This not only brings you credit where it’s due and ensures future accountability, but helps attract the right kind of employees—and customers—to your business. To learn more about the necessary components to a successful CX Strategy, download the full InMoment white paper at [link].

Customer centricity 40

Customer centricity Coaching Accountability Personalization 40

JivoChat

JANUARY 2, 2022

You will be able to define your marketing objective, select the type of ads you desire to use, choose your target audience, create ad accounts, control how much you want to spend, and track results. . By using message ads, you can deliver messages directly to your audience’s LinkedIn inbox from a personal account. Message Ads.

Management 52

Management Advertising Metrics Personalization 52

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. In as little as a few minutes per day, you can review specific accounts, challenges, and accomplishments with your entire team. Get your team talking…”.

Call Center 182

Call Center Management Scripts Coaching 182

NICE inContact

NOVEMBER 9, 2018

Add to this, that agents must often interact with dozens of business systems and applications to research account history, order status, returns, billing and payment errors, support recommendations and more. Each call is different and offers the possibility of placing an agent into a situation they may be ill prepared for.

Contact Center 49

Contact Center Contact center software Benchmark First call resolution 49

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Some of the most common lead nurturing ideas are free webinars, white papers, email updates, sales calls etc. Not all the best practices are tactics that work in a similar way. What is B2B lead generation? Nurture leads.

B2B 71

B2B Best practices CRM Sales 71

Global Response

FEBRUARY 13, 2022

As the customer journey is no longer as streamlined and siloed as it once was—and continues to evolve—the BPO contact center manages all kinds of customer communications, from answering calls and emails, to resolving concerns via web chat or text, and even handling social media accounts and messages. What does a BPO call center do?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

InGenius

DECEMBER 19, 2019

Building on our existing software, Cimpl introduced a new layer of accountability into telecom spend, enabling enterprise leader's true transparency and governance of how IT investment maps to specific departments, projects, and business priorities, and how it drives value for the organization. You can read the full case study now.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

SmartAction

OCTOBER 2, 2018

Ross Tudor, Head of Electrolux’s Customer Engagement Center, shares their rollout, results, and best practice tips for other contact center leaders. You can also learn more about cloud-based virtual agents in Frost & Sullivan’s recent white paper, The AI-Powered Virtual Agent: Actionable Strategies for Contact Center Leaders.

Virtual Agent 47

Virtual Agent Average Handle Time Contact Center outsourcing 47

Comm100

NOVEMBER 15, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. We have compiled the following list of best practices to help you resolve your customers’ issues the first time: Make First Contact Resolution a Priority. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

First call resolution 43

First call resolution Metrics Best practices Customer Service 43