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White Papers and Business Plan: The Main Differences

CSM Magazine

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

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How to Engage Customers – “Hearts, Then Charts” White Paper

ijgolding

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. You can view and download the full White Paper here. Bean and OxFam.

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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

Incorporating a CX cloud system as part of the business infrastructure: These systems synthesize every step of the customer interaction journey, taking into account all relevant channels. Not only does this lessen the chance of customers having to repeat themselves, it also provides rich consumer data to agents ahead of time.

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Operational Challenges in the Call Center Industry

Callminer

There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. Maintaining a working training protocol for your team members involves accounting for issues with comprehension and individual learning needs. Effective Customer Support Training. Technological Shifts.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Call Center Regulatory Compliance

Callminer

PCI-DSS stands for “Payment Card Industry Data Security Standards” and although it is not necessarily enforced at a governmental level in many jurisdictions, the PCI Security Standards Council holds companies accountable for failing to abide by established standards. The Six Goals of the PCI-DSS.

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Call Center Security: A Guide to Keeping Your Data Safe

Fonolo

Read on for a quick overview of call center security, or take a deep dive on the topic with our comprehensive white paper. Account Take Overs. And employing the right solutions WILL keep your customers and your business safe. READ THE FULL GUIDE: Contact Center Security: A Guide to Keeping Your Data Safe. (It

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.