Scheduling Software for Call Centers: Buying Tips & Best Practices
Callminer
MARCH 9, 2020
Factors such as what is good for the call center, peak and low hours, employee ability, employee availability, and a whole host of others, can turn scheduling into a full-time job. That’s why it’s important to make use of the best tools available for the job.” Look for scheduling tools that come with free updates.
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