AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 70

Accountability APIs Metrics Engineering 70

pindrop

NOVEMBER 12, 2020

60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Account Takeover Is The Goal. They start in your IVR.

Best practices 57

Best practices Contact Center Interactive Voice Response Engineering 57

JivoChat

APRIL 19, 2021

You’ll learn what platforms to use, what software is available, and best practices for ensuring your strategy supports your long-term goals. eMarketer projects that worldwide retail ecommerce will surpass $6 trillion in 2024, accounting for 21.8% Comparison shopping engines. Multichannel Ecommerce Best Practices.

Multichannel 52

Multichannel Best practices Engineering Analytics 52

Connecting the Dots

JUNE 30, 2021

Turning data into an action plan where performance accountability is assigned to staff is essential for progress. Sixteen best practices for survey execution will ensure you field surveys and deliver an impactful product like a seasoned professional. READ the full article here. .

Best practices 62

Best practices Surveys Engineering Consulting 62

AWS Machine Learning

JUNE 23, 2022

Organizations with a multi-account architecture want to avoid situations where they must extract data from one account and load it into another for data preparation activities. In this post, we walk through setting up a cross-account integration using an Amazon Redshift datashare and preparing data using Data Wrangler.

Accountability 81

Accountability Banking Engineering Government 81

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management?

Accountability 65

Accountability Management Upselling Education 65

Stratifyd

JANUARY 3, 2019

As a Senior Back-End Software Engineer with Stratifyd, Inc. you will be work collaboratively with a talented group of engineers, designers, and product managers to create a functional seamless experience for the end-user. Key accountabilities & responsibilities. Ability to mentor and coach junior-level engineers.

Engineering 40

Engineering APIs Analytics Healthcare 40

Eptica

OCTOBER 8, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice Trends & Markets From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

JivoChat

JANUARY 17, 2021

For instance, if you were processing month-end accounts and ran into difficulty with a transaction, you could request immediate “reactive” support via the live chat tool. Live Chat Support Best Practices. In this section, we’ll cover live chat support best practices for both customer support agents and managers.

Best practices 52

Best practices CRM Customer Support Personalization 52

Eptica

OCTOBER 4, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Tags: National Customer Service Week, Customer Service Categories: Best Practice. Share this page on: Tweet. Here’s what to consider.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

ShepHyken

NOVEMBER 18, 2022

B2B customer service best practices . The customer support partner takes the customer’s requirements into account and creates exactly what is required of them. B2B is very client-centric and always considers the interests and requirements of clients in order to achieve the most productive result of mutual work.

B2B 168

B2B Customer Support Best practices Coaching 168

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

Analytics 104

Analytics Engineering Government Best practices 104

VirtualPBX

JANUARY 23, 2024

Social engineering. For instance, in January 2023 Mailchimp were targeted through social engineering, with the perpetrator accessing details on over 100 accounts. Consider your culture Cybersecurity should become an everyday practice, like signing in and out. Denial-of-service.

Call Center 98

Call Center Engineering Education Best practices 98

AWS Machine Learning

OCTOBER 30, 2023

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. With an M.Sc.

APIs 124

APIs Big data Accountability Enterprise 124

Hodusoft

APRIL 17, 2024

Best Practices for Using Auto Attendant Industries That Can Benefit from Auto Attendants Past and Present: A Brief History of Auto Attendant Before the invention of auto attendant, callers had no choice other than to wait for their calls to be picked up by a customer support representative.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 99

Scripts Accountability Engineering Best practices 99

ConvergeOne

APRIL 12, 2022

Jumping into an AI project without a strong foundation can be a bit like buying a powerful car engine without any way to use it. While we may look at the engine and dream of the excitement it will someday produce, it isn’t providing any real value without the car frame, wheels, body, transmission, etc.

Government 95

Government Engineering Analytics Best practices 95

AWS Machine Learning

OCTOBER 19, 2023

Each adapter can only be used by the AWS account that was used for training the adapter, ensuring that the data used for training remains safe and secure in that AWS account. Furthermore, we detailed the steps for performing training using the console, including best practices for optimal results.

APIs 108

APIs Best practices Advertising Accountability 108

pindrop

JUNE 23, 2020

Fraudsters exploit IVRs to surveil accounts and to operationalize their fraud and planning tactics. . Highly trained and organized, professional fraudsters can manipulate even seasoned agents into taking over accounts. At-risk accounts across communication channels. A simplified way to identify at-risk accounts .

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

AWS Machine Learning

NOVEMBER 17, 2023

In this post, we explain the common practice of live stream visual moderation with a solution that uses the Amazon Rekognition Image API to moderate live streams. You can deploy this solution to your AWS account using the AWS Cloud Development Kit (AWS CDK) package available in our GitHub repo.

APIs 88

APIs Engineering Advertising Accountability 88

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 103

Engineering Accountability Construction APIs 103

AWS Machine Learning

OCTOBER 6, 2023

Large language models (LLMs) are revolutionizing fields like search engines, natural language processing (NLP), healthcare, robotics, and code generation. Another essential component is an orchestration tool suitable for prompt engineering and managing different type of subtasks. A feature store maintains user profile data.

Personalization 111

Personalization Engineering Construction Transportation 111

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies. We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

AWS Machine Learning

FEBRUARY 22, 2023

Boomi is an enterprise-level software as a service (SaaS) independent software vendor (ISV) that creates developer enablement tooling for software engineers. Boomi’s ML and data engineering teams needed the solution to be deployed quickly, in a repeatable and consistent way, at scale. Why SageMaker?

Engineering 70

Engineering Accountability APIs Government 70

ChurnZero

APRIL 18, 2024

Analog + digital customer engagement: how to find your balance The analog versus digital metaphor may be from the engineering world, but it’s a great lesson in how tools can co-exist rather than conquer. Resources to dig deeper: 8 SaaS Onboarding Best Practices , How to Streamline Onboarding to Reduce Churn (webinar).

Journey mapping 52

Journey mapping SaaS Metrics Engineering 52

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Accountability 11

Accountability Management Consulting Consulting 11

VirtualPBX

JANUARY 23, 2024

Social engineering. For instance, in January 2023 Mailchimp were targeted through social engineering, with the perpetrator accessing details on over 100 accounts. Consider your culture Cybersecurity should become an everyday practice, like signing in and out. Denial-of-service.

Call Center 52

Call Center Engineering Education Best practices 52

OctopusTech

MARCH 19, 2024

Witness superior SEO performance A SEO friendly website, which is professionally done, is more likely to rank highly in search engines such as Google, Bing, and Yahoo, thereby increasing visibility. The organic traffic to your site will also increase as a result.

Consulting 62

Consulting Consulting Engineering Best practices 62

Talkdesk

APRIL 13, 2021

While our Technical Account Managers and Premium Support Engineers devote themselves to optimize the platform and provide technical leadership, a dedicated administrator measures, reports, analyzes, and optimizes contact center operations, and monitors and resolves issues before they disrupt agents, customers, or the business.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

JivoChat

DECEMBER 11, 2022

Create an Account on GoDaddy. The first step towards how to make a website on GoDaddy is to create your account. Access the website , click on “Create an account” You can start for free and choose your plan later. . After you have created your GoDaddy account, it’s time to start creating the website.

Real estate 75

Real estate Engineering Best practices Analytics 75

AWS Machine Learning

MAY 10, 2023

You can also refer to the AWS Graviton Technical Guide , which provides the list of optimized libraries and best practices that will help you achieve cost benefits with AWS Graviton instances across different workloads. Jaymin Desai is a Software Development Engineer with the Amazon SageMaker Inference team.

Benchmark 78

Benchmark Engineering Best practices Scripts 78

Amity

JUNE 6, 2018

Product and engineering development is happening in parallel to customer activation. Here are 6 best practices to get you on the right path. 6 Best practices for CSMs in small, growing companies: Get involved in the sales phase. More often than not, the decision to renew an account is an emotional one.

Engineering 103

Engineering Best practices Accountability Sales 103

AWS Machine Learning

JANUARY 17, 2023

This development approach can be used in combination with other common software engineering best practices such as automated code deployments, tests, and CI/CD pipelines. Review the resources the AWS CDK creates in your AWS account and select yes when prompted to deploy the stack. Wait for your stack deployment to finish.

Construction 75

Construction Engineering Automotive Scripts 75

pindrop

JULY 15, 2020

Fraud in the IVR doesn’t look like account takeover or other fraudulent activities. Fraudsters use the IVR to gather and validate information , they query your IVR like you would a search engine- turning your CRM into their personal fraudster playland. Fraudsters use IVR to do surveillance on accounts to optimize their operations.

Interactive Voice Response 52

Interactive Voice Response Contact Center Engineering Accountability 52

AWS Machine Learning

MAY 25, 2023

Infogain works with OCX Cognition as an integrated product team, providing human-centered software engineering services and expertise in software development, microservices, automation, Internet of Things (IoT), and artificial intelligence. OCX’s solutions are developed in collaboration with Infogain , an AWS Advanced Tier Partner.

Analytics 65

Analytics Engineering Accountability Enterprise 65

AWS Machine Learning

MARCH 14, 2024

We provide an overview of key generative AI approaches, including prompt engineering, Retrieval Augmented Generation (RAG), and model customization. Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work.

Best practices 105

Best practices Engineering Chatbots Enterprise 105

AWS Machine Learning

NOVEMBER 17, 2022

Extendibility – It can deploy to new Regions and accounts. ADF is an open-source framework developed by AWS to manage and deploy resources across multiple AWS accounts and Regions within an AWS Organization. The team working on the project consisted of data scientists, data engineers, and DevOps specialists.

APIs 92

APIs Accountability Metrics Engineering 92