AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 91

Scripts Construction APIs Healthcare 91

AWS Machine Learning

FEBRUARY 13, 2023

An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment. With the help of the AWS CDK, we can version control our provisioned resources and have a highly transportable environment that complies with enterprise-level best practices.

Scripts 74

Scripts Best practices Transportation Construction 74

Callminer

JANUARY 18, 2021

Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. Encourage agents to cheer up callers with more flexible scripting. ” – Effective Call Center Scripts , Salesforce; Twitter: @SalesforceGov.

Best practices 226

Best practices Call Center Contact Center Scripts 226

aircall

OCTOBER 6, 2021

To help you meet these objectives, we offer some best practices for a successful, sales-focused onboarding program in the following section. 6 Best Practices of Sales Onboarding. Here are the six best practices of sales onboarding to guide you as you bring on new team members and engage your existing employees: 1.

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 80

Scripts Engineering APIs Consulting 80

Callminer

AUGUST 1, 2017

Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. If all these points mentioned above are practiced, the contact center will have a great track record with their clients and agents alike. Interactive agent scripts from Zingtree solve this problem. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Quality Contact Solutions

SEPTEMBER 14, 2022

Ask managers and supervisors to provide scripts, training material, and several recorded calls. Listen to the recorded calls to get a better understanding of how the scripts are being used. This will also give you a good idea if the script is laid out well for the telemarketing agents.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

AWS Machine Learning

JULY 24, 2023

In this post, we share best practices to deploy deep learning models with FastAPI on AWS Inferentia NeuronCores. Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. code as the entry point.

Scripts 73

Scripts APIs Engineering Best practices 73

Call Experts

APRIL 8, 2024

Continuous Learning: Encouraging agents to stay updated on industry trends and best practices keeps them engaged and capable of handling evolving customer needs. Documentation: Agents maintain accurate records of customer interactions, including issues, resolutions, and customer feedback.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52

AWS Machine Learning

MARCH 23, 2023

To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker. As a real-time endpoint, the payload contains the data parameter in the body of the request, which is mentioned in the SageMaker documentation.

Scripts 98

Scripts APIs Government Analytics 98

SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth. They help clients get value from the product or service.

Management 19

Management Best practices Upselling Scripts 19

Totango

JUNE 24, 2022

SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance. To achieve performance goals, best practices should be defined and automated for each customer journey stage. Here are five keys to doing it right.

Best practices 105

Best practices SaaS Journey mapping B2C 105

Call Experts

OCTOBER 19, 2023

Continuous Learning: Encouraging agents to stay updated on industry trends and best practices keeps them engaged and capable of handling evolving customer needs. Documentation: Agents maintain accurate records of customer interactions, including issues, resolutions, and customer feedback.

Call Center 59

Call Center Average Handle Time Coaching Metrics 59

Callminer

SEPTEMBER 14, 2020

Business analysts working in call center operations must have a thorough understanding of regulatory requirements to ensure that processes, technology solutions and other strategic initiatives are compliant with all relevant regulations, such as PCI-DSS or the Fair Debt Collection Practices Act (FDCPA).

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

MARCH 14, 2024

RAG and agents are methods to connect these generative AI-powered applications to enterprise datasets, empowering them to give responses that account for organizational information and enable running actions based on requests. The retrieved information provides useful context and ideas. This specializes the model for that particular task.

Best practices 109

Best practices Engineering Chatbots Enterprise 109

Customer Service Life

AUGUST 10, 2017

That’s certainly a best practice but we’ve found that even describing the brand voice in a handful of keywords can be really effective. When going through this exercise, make sure that these don’t become scripts. The moment they become scripts they become disingenuous and can quickly backfire with customers.

Calibration 68

Calibration Scripts Accountability Best practices 68

Dialer 360

DECEMBER 5, 2022

The Contractor must have documented standards of conduct that make it apparent that they will follow all relevant laws, rules, and Medicare program requirements. The code of conduct may be included as an addendum to a corporate code of conduct or in a separate Medicare-specific stand-alone document. Elements of a Compliance Program.

Sales 26

Sales Marketing Outbound sales Scripts 26

AWS Machine Learning

DECEMBER 22, 2023

The agent can assist users with finding their account information, completing a loan application, or answering natural language questions while also citing sources for the provided answers. This memory allows the agent to provide responses that take into account the context of the ongoing conversation.

Scripts 102

Scripts Chatbots Accountability Multi-channel support 102

AWS Machine Learning

FEBRUARY 8, 2024

Your Amazon Bedrock-powered insurance agent can assist human agents by creating new claims, sending pending document reminders for open claims, gathering claims evidence, and searching for information across existing claims and customer knowledge repositories. Send a pending documents reminder to the policy holder of claim 2s34w-8x.

APIs 124

APIs Scripts Enterprise Management 124

AWS Machine Learning

SEPTEMBER 1, 2023

Each business unit has each own set of development (automated model training and building), preproduction (automatic testing), and production (model deployment and serving) accounts to productionize ML use cases, which retrieve data from a centralized or decentralized data lake or data mesh, respectively.

Engineering 106

Engineering Accountability Construction APIs 106

AWS Machine Learning

NOVEMBER 9, 2022

NVIDIA provides detailed documentation describing how to generate the TensorRT engine. To achieve best performance, the TensorRT engine must be built over the device. The Python script starts the NGINX, Flask, and Triton server. Provide your Region and account ID. The following table summarizes our model details.

Engineering 79

Engineering Accountability APIs Metrics 79

aircall

MARCH 24, 2021

We’re going to walk you through some of the tools, as well as 10 best practices for improving your sales prospecting plan overall. Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . What Is a Sales Prospecting Plan?

Best practices 62

Best practices Sales Scripts Outbound sales 62

REVE Chat Blog

OCTOBER 16, 2019

Best practices & tips for effective customer service communication. Avoid scripted conversations – Overusing of canned responses can lead to bad customer experience. It allowed customers to use in-store tablets to access their Beauty bag account while shopping. Video tutorials. How to guides.

Customer Service 60

Customer Service Chatbots Best practices Feedback 60

Certified Languages International

DECEMBER 8, 2019

They go the extra mile to do things like helpstreamline your CMS accounts and review call flows ahead of testing season, offer customized solutions to best support your call center environment, and assist with your internal QA call monitoring efforts for calls that require an interpreter.

Call Center 52

Call Center Scripts Education Call flow 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? This will allow agents more time between calls to document the interaction and properly prepare for the next call. How does a Progressive Dialer Works?

Contact Center 52

Contact Center contact center solutions Call Center Best practices 52

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 80

Best practices APIs Transportation Scripts 80

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. The cost associated with training models on recent data is high.

APIs 97

APIs Healthcare Scripts Engineering 97

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. For latest information, please refer to the documentation above. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 108

APIs Enterprise Scripts Accountability 108

SmartKarrot

SEPTEMBER 26, 2023

Project managers always grapple with a myriad of Obstacles in project management, such as scope creep, poor communication, unclear project goals, lack of accountability, poor budgeting, insufficient risk management, and more. You will need document version control tools in order to avoid unauthorized changes and track project documentation.

Management 10

Management Accountability Government Scripts 10

AWS Machine Learning

SEPTEMBER 8, 2023

SageMaker JumpStart is a low-code service that comes with pre-built solutions, example notebooks, and many state-of-the-art, pre-trained models from publicly available sources that are straightforward to deploy with a single click into your AWS account. For this example, we use cosine similarity.

APIs 99

APIs Scripts Entertainment Personalization 99

AWS Machine Learning

MAY 1, 2024

It then replaces any faulty instances, if necessary, to make sure the training script starts running on a healthy cluster of instances. Practitioners can add in their own applicative retry mechanism around the client code that submits the job, to handle other types of launch errors, such as like exceeding your account quota.

Scripts 90

Scripts Best practices Engineering Management 90

Vistio

OCTOBER 5, 2021

So I think that we’re seeing various technologies like this really helping, both improve the life of the agent through automation, making it much easier to get data moving from one system to another, as well as things like next best action. The MBA teaches you everything from marketing to accounting.

Chatbots 52

Chatbots Contact Center Banking Technology 52

JustCall

DECEMBER 7, 2022

Sales call reporting can also create a good foundation for training and coaching, as it encapsulates best practices and performance. Documented information during and after sales phone calls for later reference is sales call reports. Creates More Accountability. Best Practices for Sales Call Reporting.

Sales 52

Sales Management CRM Best practices 52

AWS Machine Learning

MAY 8, 2023

How to use MLflow as a centralized repository in a multi-account setup. Prerequisites Before deploying the solution, make sure you have access to an AWS account with admin permissions. More information can be found in the official MLflow documentation. You can use this script add_users_and_groups.py to seed the user pool.

APIs 71

APIs Government Accountability Scripts 71

Nicereply

NOVEMBER 7, 2023

3) “You rely too heavily on macros / scripted responses.” ” Constructive: “While scripts and macros can be helpful in responding to customers faster, we want to give our customers a personalized experience whenever we can. ” 11) “You’re inconsistent in documenting customer interactions.”

Feedback 59

Feedback Construction Scripts Engineering 59

AWS Machine Learning

JANUARY 6, 2023

OpenSearch Service offers kNN search, which can enhance search in use cases such as product recommendations, fraud detection, and image, video, and some specific semantic scenarios like document and query similarity. Wait until the script provisions all the required resources and finishes running. Prerequisites. from your terminal.

Entertainment 84

Entertainment APIs Scripts Analytics 84

AWS Machine Learning

MAY 9, 2023

For example, you can use this backend to run preprocessing and postprocessing code written in Python, or run a PyTorch Python script directly (instead of first converting it to TorchScript and then using the PyTorch backend). The python_backend GitHub repo contains the documentation and source for the backend.

APIs 83

APIs Scripts Best practices Enterprise 83